LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.

Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and its consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre's become a unified experience.

We are seeking a senior product manager to lead a new initiative and solve pain points for the largest contact centers in the world. The product manager will constantly innovate and find creative ways to improve the efficiency and effectiveness for our users, leveraging AI technologies, big-data, through a top-notch user interface.

You will focus on important initiatives for scaling our business, including scaling of our partners network by building tools for our partners to be successful and helping new mid-market customers to onboard and succeed with our platform by building amazing onboarding experiences.

What Will You Own?

• You will be an expert on market and customer needs, translating them into prioritized product requirements and of guiding the product development team to the successful execution of the product roadmap within the agile product lifecycle.
• Communicate directly with customers and users, to gather requirements and validate hypotheses for new ideas.
• Analyze product usage data to identify adoption and usage.
• Collaborate with LivePerson sales, technical services, product marketing and business development teams.
• Develop, get buy-in for, and communicate product roadmap.
• Guide the UX, Creative and Documentation teams.

What Do You Need to Succeed?

• 5+ years of Product Management experience.
• 2+ years of experience launching software products/services to large enterprise brands.
• Bachelor's degree with a technical discipline
• Be data-driven and have strong analytical abilities. You will be expected to validate your ideas while relying on supporting data.
• Experience translating market/customer problems and opportunities to a set of product requirements.
• Ability to drive multiple concurrent projects in an agile environment while a product from inception to fruition in a self-reliant way.
• Strong presentation skills.
• Exceptional customer relationship skills.

We care about you.

LivePerson works hard to create a positive employee experience. Your life outside the office is important to us. We support our teams with great benefits and paid time-off that enables our family to take the time they need to recharge.

You can read more about LivePerson and Our Principles here - https://www.liveperson.com/company/#guiding-principals

Our company believes equal opportunities for both genders is something that has been overlooked for too long.

To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring "WomenHack" and "Female's Favor{IT}e Conference" events globally.

LivePerson provides equal employment opportunity without regard to an applicant's race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.

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