Marketing Operations and Technology Manager

| Chicago, IL | Hybrid
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Ready to thrive in the next step on your career journey?

You: are passionate about the details that enable effective marketing. You’re a detail oriented and organized person who thrives while sorting through data and surfacing new insights. You recognize that a good idea, technology, and great marketing are a perfect match.

We: are a highly motivated, fast-paced team amid a rapidly growing firm of business, technology, and industry leaders. We need a true operations and martech enthusiast who can serve as a liaison between marketing and other key areas like finance and IT to bring our go to market strategy to life.

Together: we will execute West Monroe’s strategic vision. In the end, we will increase our influence in the market, and with our clients and prospects.

West Monroe is looking for a Marketing Operations and Technology manager to join our growing team. This individual will work closely with members of the Marketing, Business Development, Finance, and Information & Collaboration Technology (ICT) teams to bring West Monroe’s strategic vision to life. They will manage marketing team operations with ultimate ownership over executive-level marketing reporting and insights, marketing project management governance, and marketing budget management, as well as ownership of the marketing technology stack from inception to execution – think developing business requirements, partnering with ICT on delivery, and rolling out changes to end users with successful adoption through effective change management. This individual will also own the marketing technology roadmap, including the research and recommendation of new marketing technologies. Salesforce, Pardot, DiscoverOrg, Google Analytics, and Google Adwords are some of the primary technologies we use today, but we expect this list to grow and change based on business needs and the emergence of new technologies.

We are looking for someone that brings passion and new ideas to the table, understands the value of ROI and how to measure the impact of marketing, and is a strategic business partner willing to work across all levels and teams to achieve goals. Someone who possesses a strong attention to detail, enjoys hands-on engagement, and has a successful track record of collaborating to deliver on an organization’s vision.

Key Responsibilities:

  • Collaborate with marketing team members to surface key insights about the ROI of the marketing function via quarterly executive reporting, drawing year over year trends
  • Lead monthly pipeline reporting process, harmonizing monthly analysis performed by members of the finance, strategic growth, client success, and marketing functions
  • Engage with the marketing function to improve team operations and processes, including but not limited to project management governance, operational reporting, etc.
  • Manage marketing budget, comparing monthly actuals against planned spend and providing reforecasts
  • Identify new and manage existing business development and marketing tools (Salesforce, Pardot, DiscoverOrg, etc.), serving as the administrator of most marketing technologies
  • Partner with end users and executive leadership (CMO and Director of Business Development) to uncover new business needs, identify enhancements, manage requirements, communicate with stakeholders, and ultimately deliver enhancements with appropriate change management and communication
  • Partner with ICT to help the team deliver on sprint goals related to marketing and business development by removing impediments and escalating issues to management and stakeholders as necessary
  • Train marketing and business development team members to use the tools in our martech stack, (training materials, in-person trainings, etc.) to ensure successful adoption of new and changes to existing technologies
  • Monitor data quality within marketing technology products and forge path for continuous improvement

Skills & Abilities:

  • Martech guru. Is passionate about marketing technology and has knowledge of the latest trends in the business development and marketing domain including harnessing the power of Salesforce and Pardot.
  • Strong data analysis. Can analyze data and pick out trends and key insights to help marketing leaders make quicker and better decisions.
  • Organized. Uses best-in-class project and change management techniques to ensure value is delivered and commitments are achieved within time, cost, and quality parameters.
  • Adaptable and nimble. Can create structure around ambiguous assignments and manage complexity in terms of the work and stakeholders to deliver results under tight deadlines in a fast-paced environment
  • Consensus builder, facilitator, and collaborator. Uses stakeholder engagement techniques to influence broad group of stakeholders and senior leaders, facilitating successful meetings and trainings
  • Employs design thinking and hypothesis-driven development techniques to promote innovation.
  • Relationship builder and killer communicator. Has strong emotional intelligence and written and verbal communications skills, including superior editing, writing, and critical reasoning skills, as well as ability to speak in front of large audiences with confidence.

Qualifications & Educational Requirements:

  • 5-7+ years of experience managing team operations as well as business development and marketing tools (like Salesforce)
  • Competency in Salesforce is required. Pardot experience is preferred.
  • MBA, BA, or similar degree in business or marketing
  • Experience in consulting/ professional services industry is preferred
  • Experience working as part of an agile/ scrum team is preferred

Think you've got what it takes? Join our team and make us better.

Ready to get started? Join our team and make an impact.

At West Monroe, our people are our business.

We pride ourselves on bringing a different mindset to consulting—and that takes a different approach: highly collaborative, flexible, and tenacious.

Our people-first culture is core to our identity. It’s something we care about, and something we strive to enrich and preserve. No hierarchies. No siloes. No egos. Just smart ideas, unique perspectives, and the drive to make an impact for our clients.

We also know that the best outcomes for both our people and our clients result from including diverse perspectives at the table. That’s why inclusion & diversity is one of our core values.

Every day our clients rely on us to help them tackle their greatest challenges, by strategically deploying technology through a business-focused and industry-specific lens. We bring together both the right knowledge and the right approach, so that they can capitalize on opportunities and deliver real results. That takes the right team. And that’s where you come in.

West Monroe Partners is an Equal Employment Opportunity Employer 
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about inclusion and diversity at West Monroe, visit www.westmonroe.com/inclusion.

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Technology we use

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An Insider's view of West Monroe

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Director, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Senior Manager, Technology

What are West Monroe Perks + Benefits

West Monroe Benefits Overview

Choosing where to build your career is an important decision. Should you choose to build it with West Monroe, we take that commitment seriously.

We believe that when people get the support they need to thrive, they care more, do more, and achieve more. In fact, that’s our whole business strategy. So we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow, and well into the future. We invest in you through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

Culture
Volunteer in local community
West Monroe encourages volunteerism both on an individual level and through coordinated volunteer opportunities, such as our Day of Service, an all-company volunteer day.
Partners with nonprofits
In 2021 West Monroe contributed more than $2,717,461 to national and local nonprofits across the country​ through corporate contributions, hands-on volunteerism, and pro bono engagements​.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Employee awards
Flexible work schedule
West Monroe offers flex schedule arrangements that allow a full-time regular employee to change the standard start and end time of their standard office hours.
Remote work program
Employees who do not live within 100 miles (or a commutable distance) to a West Monroe office are eligible to become remote employees.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
West Monroe aims to have 25% women representation, 20% people of color representation, and 9% underrepresented people of color in leadership positions in the upcoming years.
Mandated unconscious bias training
West Monroe has unconscious bias training courses that are required for all directors and above, and open to all employees.
Diversity manifesto
Diversity employee resource groups
West Monroe has seven ERGs: Black Employee Network, Interfaith, Pan-Asian Network, SOMOS, WMPride, Veterans, and Women's Leadership Network.
Hiring practices that promote diversity
Our Talent Acquisition team is committed to an inclusive candidate experience through practices such as mitigating bias. We also work with numerous diversity recruiting partners.
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
West Monroe offers employees Health Care FSAs, Dependent Care FSAs, and Commuter FSAs to help cover medical, dependent care, and commuter expenses with pre-tax contributions.
Disability insurance
If employees become ill or suffer an injury that prevents them from working, West Monroe provides short- and long-term disability insurance to replace a portion of an employee’s income.
Dental insurance
West Monroe dental insurance is provided by Delta Dental via PPO. The plan covers 100% of the cost of preventative care, including x-rays, annual cleanings, and more.
Vision insurance
West Monroe’s vision insurance is provided by VSP. The plan includes treatment for eye pain, tests to diagnose vision changes, exams to monitor cataracts, retinal screenings, and routine eye care.
Health insurance
West Monroe’s medical insurance is provided by BCBS of Illinois and Kaiser Permanente for CA & HI employees. There are two plan offerings through BCBS: PPO and a High Deductible Plan with an HSA.
Life insurance
West Monroe offers all full-time employees a $50,000 Life and AD&D policy at no cost to the employee. Employees are offered voluntary life insurance in the amount of up to $500K or 5x their salary.
Pet insurance
Employees have the ability to purchase pet insurance directly with Spot, ASPCA, or Pets Best through the West Monroe partnership with Benefit Hub.
Wellness programs
West Monroe provides many wellness benefits including gym discounts, dedicated wellness platform rewarding employees for meeting goals, and employee groups such as running club, cycling club and more.
Mental health benefits
West Monroe provides mental health benefits including access to Headspace, listening sessions on mental health topics, flexible work arrangements, employer-sponsored EAP, and a wellness committee.
Financial & Retirement
401(K)
West Monroe’s 401(k) plan is administered by Principal with options for both a Traditional or Roth account. Employer contribution match is up to 25% with a broad selection of funds to select.
401(K) matching
West Monroe’s 401(k) retirement plan matches 25% of an employee’s contribution. Both Traditional and Roth accounts are eligible to be matched.
Company equity
Employee stock purchase plan
Employees have an annual opportunity to purchase company shares through an internal marketplace within the 401(k) plan. We believe the ability of our people to invest in the future of the firm.
Performance bonus
The bonus program is tied to both firm and individual performance, as a result, an employee’s individual bonus attained may range between 0% -150% of the average.
Charitable contribution matching
West Monroe matches charitable gifts that employees make to eligible nonprofit, in addition to other charitable donations.
Child Care & Parental Leave Benefits
Childcare benefits
We partner with Bright Horizons Back-Up Care offering adaptive, flexible support for employees’ child and dependent care needs, including accessing last-minute care.
Generous parental leave
West Monroe offers 10 weeks of paid leave for all employees. Employees can combine parental leave, flexible time off, flexible scheduling, and unpaid time off.
Family medical leave
West Monroe employees are eligible for up to 12 work weeks of unpaid leave under the Family and Medical Leave Act during a rolling 12-month period.
Company sponsored family events
West Monroe's Chief Family Event Program offers sponsored family events for those interested, such as Camp West Monroe, a day at camp with an array of family activities.
Fertility benefits
West Monroe's medical plans include coverage for fertility treatment.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Every year, our employees come together to spend a workday supporting nonprofits in their communities through virtual or in-person volunteerism.
Sabbatical
The Fischer Global Service Fellowship Program allows employees to take a three to six-month sabbatical leave to support a philanthropic and humanitarian issue of interest anywhere in the world
Paid holidays
Paid sick days
West Monroe has a flexible time off policy which means you can use this time as paid sick days.
Office Perks
Commuter benefits
West Monroe offers a commuter flexible spending account for parking and public transit.
Company-sponsored outings
West Monore holds many company outings throughout the year including quarterly office offsite outings, and Chief Events.
Free snacks and drinks
All West Monroe office kitchens are continuously stocked with snacks and beverages for employees.
Some meals provided
There is always a lot going on at West Monroe offices. From Chief events to quarterly office meetings, there is food for employees.
Company-sponsored happy hours
Every month, West Monroe offices hold a happy hour for employees called "4 O'Clock Rocks"
Recreational clubs
Our Chiefs Program allows employees to create a CXO (Chief “Something” Officer) role outside their daily client services roles, such as Chief Outdoor Officer or Chief Snack Officer.
Fitness stipend
West Monroe partners with local gyms in New York and Chicago to provide a discounted membership. Blue Cross Blue Shield offers unlimited access to a nationwide network of gyms
Home-office stipend for remote employees
All employees receive a $75 monthly hybrid work stipend to offset specific costs associated with hybrid working.
Professional Development Benefits
Job training & conferences
West Monroe offers an internal peer training program, job training, technology insights, client case studies, and personal enrichment topics.
Lunch and learns
West Monroe's employee resource groups frequently on employee listening sessions during lunch hours to discuss important topics such as racial equity and work/life balance.
Promote from within
Mentorship program
West Monroe does not have a formal mentorship program. However, some informal programs are offered by ERGs, such as the Women's Leadership Network.
Online course subscriptions available
Paid industry certifications
West Monroe offers industry certifications that help employees grow in their expertise and career goals.

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