Narvar is growing! We are hiring a Senior Product Writer who thrives in a dynamic, fast-paced environment and has a strong content and technical writing background. 

As a Senior Product Writer, you will make it easy for our customers to onboard, integrate and use Narvar products with contextual documentation and compelling learning solutions.

As a writer you live and breathe the written word and are a guru at taking the complicated and breaking it down into understandable chunks. You thrive on creating a compelling story and guiding users through product onboarding and learning.

Day-to-day

• Responsible for simplifying, organizing, and explaining concepts and features across all of Narvar Products. (new products, features, and use cases). 
• Name new features and craft key messages and value propositions for new products.
• Work alongside designers, researchers, product managers, and engineers on high-priority projects to start drafting the write story and documentation as they go into development.
• Find intuitive and elegant solutions, crafting copy that resonates with our growing audience and provides measurable value to the business
• Document standards, guidelines, and best practices for customer support teams and sales engineers
• Help standardize process and language across product writing teams
• Create self service tutorials for business users including mixed media such as video or blogs.
• Organize documentation and make it easily discoverable.
• Setup, maintain and measure content quality standards through curation and training.
• Write and edit knowledge center content used to communicate with external customers to resolve issues.
• Work alongside and mentor other product writers

What we’re looking for

• 7+ years of experience with writing external and internal software product documentation and learning materials.
• Strong familiarity with UX copywriting, content design, and a genuine love of writing.
• Proven experience planning and delivering customer-focused documentation
• Adept at communicating technical concepts clearly and precisely.
• Proficient in HTML, Markdown.
• Experience creating automated documentation tools.

Bonus Points

• Technical background that enables easy interaction with software developers and a demonstrated ability to deliver high-quality technical documentation.
• Strong/ proven understanding of APIs (standards like OpenAPI), authentication standards (Oauth).
• UX copy writing experience for SaaS products.
• Video creation and editing experience
• Experience leading and/or mentoring junior team members

Why Narvar?We're on a mission to simplify the everyday lives of consumers. We believe post-purchase is a critical phase of the customer journey and that's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with Patagonia, GameStop, Neiman Marcus, Sonos, Nike and 1200+ other brands. Through the pandemic we have pivoted and embraced a fully remote workforce where together we've served over 500 million consumers worldwide, processing 8+ billion orders last year alone over 40+ countries and across 50+ languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate our wins. We’ve been recognized by Fast Company numerous times as one of the most innovative companies in the world – for social good to logistics optimization. You can feel good knowing you’re working towards changing the world! Join us on our mission.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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