Senior Product Owner, Agile at IHG (Atlanta, GA)

| Atlanta, GA
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About Us

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there's countless opportunities at your fingertips.

We're growing; grow with us.

Your day to day

Be a part of an energetic, positive, exciting work team at IHG!

The Concerto Product Owner (PO) serves as the primary role "in the trenches" for ensuring the successful delivery of product scope, on time and on budget, by the SAFE (Agile) scrum team. The PO works with the Product Manager to understand product strategy, key Feature deliverables, and quarterly objectives. PO then works together with Product Management and scrum team to plan and size Features before each quarter (PI Planning). During each quarter, PO is embedded in scrum team and participates in all scrum team ceremonies, acting as the product representative on behalf of the Product Manager to ensure successful on-time delivery of planned features. Recurring activities of the PO include daily stand-up, user story -writing with detailed acceptance criteria (preferably utilizing Gherkin style), backlog management and prioritization, story refinement with scrum team, team clarifications and decision-making resolved between PO, Product Management and Technical Lead(s), escalation and clarification meetings, User Acceptance Testing (UAT), communicating and if necessary training the key corporate training staff on product functionality, authoring of help and knowledgebase documentation, feature description documentation, identification of blockers and lead activities toward blocker resolution, product demos and retrospectives, UX meetings to identify all use cases and ensure UX designs exist for necessary variations, and recurring touchpoints to convey status of deliverables compared to original PI plan. The PO also plays a key leadership role in identifying and resolving technical and functional decisions with the help and input of Product Management and Technical leadership, and swiftly identifying, communicating, and when necessary, escalating attention to any factors which may lead to delayed delivery. Although the PO sits for a majority of their time with the scrum team, the Concerto PO is officially a member of the product management team and will attend team meetings and drives key outcomes that impact team success and visibility.

The product owner role will work closely with the Product Manager position. The Product Manager works with wider business stakeholders or senior leadership, sets strategy, and develops product roadmaps, while the PO works primarily with the scrum delivery team.

An ideal candidate path to this position would be past role documenting software requirements (such as Business Analyst) with progression to Product Owner role meeting the description (and limitations) shown here. Note that as some organizations may have different title(s) for the set of activities shown here, candidates with required experience but having titles other than Product Owner will considered as well.

What we need from you

Education/Training -
  • Bachelor's degree or equivalent work experience
  • Nice to Have: SAFe Product Owner certification

Experience -
  • 3+ years experience in a similar role, writing detailed user story requirements with detailed acceptance criteria, refining with scrum team, and ensuring successful delivery of scope.
  • Agile/Scrum experience. SAFe experience/certification and PI planning experience preferred
  • Multiple professional references testifying to ability to perform job requirements listed
  • Prior experience with user-story management system, preferably Rally (or Jira, confluence etc)

Requirements/Responsibilities, including but not limited to the following:
  • Ability to break down broader Features (i.e. a set of capabilities, aka an "epic") into smaller deliverable user stories
  • Several years' experience authoring and refinement of detailed user stories with scrum team
  • User Acceptance Testing (UAT) and/or coordinating UAT resources
  • PI Planning key participation with Product Management and Scrum Team
  • Recent experience of 1+ year on web-based application as the Product Owner, including work with UX team on user interface design and decisions
  • Working with Product Management in identification and shaping of MVP (MVP+, MVP++, etc) candidates for a proposed Feature
  • Ongoing communication and synchronization with Product Management and technology leadership, of any necessary impactful issues, items, decisions
  • Blocker identification and leadership role in seeking and driving resolution to blockers
  • Escalation/Communication of potential delivery delays and impact to quarterly plan
  • Authoring of Help, Knowledgebase, and other product documentation when requested
  • Product Demos to wider stakeholder audience
  • Train the trainer as needed, i.e. convey functionality to corporate training, comms and other stakeholders
  • Participation in all Scrum team ceremonies, Product Management meetings and other key coordination activities
  • Ability to understand technical architecture and dependencies and explain to Product Manager and other stakeholders in clear, non-technical terms, as needed
  • Ability to identify and escalate any technical decisions that have a functional impact. For example two technical options that may impact the user experience slightly differently, raised to the attention of product management for decision
  • Continuously build expertise in hospitality industry and user needs and product use cases
  • Nice to have: previous hospitality experience, hospitality software experience, SAFe, gherkin, Rally
  • Ability to work with more than one scrum team as needed
  • Ability to work under moderate pressure as required
  • Work closely with UX to secure necessary designs for various use cases, such that technology team can understand full scope of work and make accurate estimates accordingly
  • Strong attention to detail, high standards for quality delivery, rigorous User Acceptance Testing standards


What we offer

We'll reward all your hard work with a great salary and benefits - including great room discount and superb training.

Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

Not Applicable for Colorado Applicants.
More Information on IHG
IHG operates in the Food industry. The company is located in Atlanta, GA. IHG was founded in 2003. It has 18101 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 55 open jobs at IHG, click here.
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