Big Health
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Senior Product Operations Manager - Employee Lifecycle Lead at Big Health

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At Big Health, we are passionate about transforming mental health care with our award-winning, clinically-proven digital health programs. Our flagship product, Sleepio, has helped people around the world take control of their sleep with cognitive behavioral techniques (CBT), and has 40 published scientific papers and 12 randomized control trials to its name. Our second product, Daylight, developed for worry and anxiety, and measures a 71% remission rate in our latest scientific publication.

We are looking for a Senior Product Operations Manager with a passion for program development and delivery to design, manage, and optimize every step of our Product Development employee journey, from interviewing and hiring to onboarding and training and employee engagement activities built to bring fun and energy to the work of delivering high quality software. 

What you'll do:

  • Establish employee lifecycle program to accelerate time to productivity for new hires and allow PD to absorb hypergrowth
  • Build reusable onboarding artifacts for each pod and team, establish cohort onboarding program, and lead training efforts
  • Establish employee engagement program with regularly planned activities and initiatives to drive employee engagement and retention
  • Work closely with Product Development leadership to iterate and improve onboarding experiences for every position within our growing cross functional team
  • Track and communicate employee and program metrics with leadership team members
  • Provide onboarding and employee improvement trainings on a variety of topics independently and with confidence

What you bring:

  • 4+ years of leadership experience in program or project management, product operations, or regulatory compliance role that worked closely with product and engineering teams 
  • 4+ years working in the SaaS industry
  • Experience building trusted partnerships with product and engineering teams
  • Onboarding program expert with track record of building high throughput processes to onboard and retain the best employees
  • Fast learner with ability to work independently, think critically, multitask and problem solve in an ever changing fast-paced environment
  • Collaborative nature, you have a love of people and are energized by empowering your team
  • Passion for problem solving, you think in terms of processes and how to make them better
  • Strong attention to detail, with the ability to prioritize and balance multiple requests, projects, and deadlines
  • Excellent communication and team building skills, you have worked with diverse stakeholders and know how to present, listen, and explain your ideas clearly and effectively
  • Ability to prioritize and maintain multiple, often competing deadlines

Life at Big Health:

  • Be part of a team that includes clinical psychologists, software engineers, business leaders and even a former professional magician [shh… it’s a secret]. 
  • Surround yourself with the smartest, most enthusiastic and dedicated people you’ll ever meet, but who listen well, learn from their mistakes and when things go wrong, generously pull together to help each other out 
  • Check out our values - they’re a living, breathing part of our culture
  • Enjoy benefits including a generous vacation policy, professional development fund, flexible working locations and more.
  • Competitive salary packages including stock options.

Because we are on a mission to bring millions back to good mental health, we believe it’s essential to reflect the diversity of those we intend to serve. We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect.

Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Big Health participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Big Health does not use E-Verify to pre-screen applicants.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • SalesforceCRM

What are Big Health Perks + Benefits

Culture
Friends outside of work
Team based strategic planning
Open office floor plan
Diversity
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Company Outings
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning

An Insider's view of Big Health

What's the biggest problem your team is solving?

We are constantly designing and developing new ways to reach and connect with people who are looking for help with their mental health. Whether it's designing messaging that resonates or creating custom illustrations that are eye-catching and engaging we leverage design to shape the future of mental health care.

Neil

Creative Director

What makes someone successful on your team?

Work with leading clinical experts in mental health to take the best scientifically proven techniques, break them down into their core components, and then build them back up into compelling digital experiences that anyone can use. Doing this well requires a deep empathy for people and how they experience mental health, strong cross-functional coll

Lily

Director of Product Design

What unique initiatives do you have that encourage innovation?

Working with regulators on both sides of the Atlantic to shape the future of digital healthcare - we're in on the ground floor and helping to shape policy!

Brandon

Founding Engineer / Security, Privacy, and Compliance Officer

How has your career grown since starting at the company?

I was hired as a recruiting coordinator and very quickly moved into full-cycle recruiting. That was possible because of the team. Our VP of Engineering took the time to train me himself on hiring for the Engineering roles. After 18 months I was given the opportunity to work on marketing projects and then made the move fully to that team.

Lauren

Marketing Manager

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