Senior Product Operations Manager - B2C Revenue Strategy & Planning
Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 87 million registered learners as of June 30, 2021. Coursera partners with over 200 leading university and industry partners to offer a broad catalog of content and credentials, including Guided Projects, courses, Specializations, certificates, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in many high-demand fields, including data science, technology, and business. Coursera became a B Corp in February 2021.
Your job will require ongoing tracking and in-depth quantitative analysis of key performance metrics: you’ll use this data to surface insights, then problem solve to create scalable systems that capitalize on the opportunity you identified. You’ll work closely with senior cross-functional leaders and executives to quickly understand their business pain points and implement solutions. You will thrive in ambiguity yourself plus introduce structure to help others do the same; you’re a self-starter, an independent thinker, deeply analytical and detail-oriented, while always keeping your eye on the big picture.
Check out life at Coursera on The Muse!
Responsibilities:
- Manage the Product organization’s processes and workflows, using each cycle to inform systematic improvements, and proactively communicate across the organization and stakeholders to keep all parties informed, aligned, and moving forward
- Activate the organization around central processes, ensuring every internal user understands their value and fully adopts their practice
- Seek out business partners’ feedback and pain points, then design solutions to address the issues, defining objectives and creating / executing against project plans
- Use key performance indicators (KPIs) and data to inform your focus
- Manage large working of cross-functional partners (e.g. Marketing, Product, Content, Corporate Strategy, Finance, HR) to define and execute company-level strategic projects
- Use and manipulate data to create quantitative and qualitative perspectives on past performance and future opportunities for quarterly and monthly business reviews
- Develop, lead, and report on revenue and traffic metrics
Basic Qualifications:
- BA/BS degree or equivalent experience
- 8+ years of experience in revenue operations, strategy, consulting, and/or other professional services related-fields
Preferred qualifications:
- MBA or equivalent
- Management consulting experience
- Previously experience with project management: Ability to organize, manage, and deliver on multiple projects concurrently in a fast-paced environment
- Demonstrated analytical mindset: Ability to solve problems, independently introducing clarity and solutions; experience creating and manipulating large, complex datasets
- Proven ability to navigate ambiguity: Ability to navigate competing demands, aligning with stakeholders on priorities, objectives, and timelines
- Exceptional communication: Ability to quickly distill complicated topics into clear, concise narratives and artifacts (e.g. documents, data visualizations, presentations) that facilitate discussion and alignment across diverse and executive stakeholders
If this opportunity interests you, you might like these courses on Coursera:
- Business Analytics
- Excel to MySQL: Analytic Techniques for Business Specialization
- Leadership
- Project Management
- Public Speaking
Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [email protected].
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