Overview

SP+ is looking for a talented Senior Product Manager with strong technical acumen and an agile background to join our Product & Technology team in the Nashville, TN metro.

This person will be an integral part of the product management team and will be responsible for guiding the success of app-based point-of-sale (POS) and parking enforcement products and services for new and existing products in a SaaS environment.

Benefits of working at SP+

• Competitive wages
• Excellent benefit packages for eligible full-time employees including Medical, Dental, Vision, Life, Disability, Accident, Norton LifeLock, Flexible spending account plans, and a Company Match 401k plan. (Depending on location could vary)
• Work for a company that cares about our environment and our people. Visit www.spplus.com to view our awards.
• Get paid as you earn through Payactiv! You don't have to wait for payday to get paid. Payactiv also offers smart budgeting and savings tools and discounts on everyday needs.
• Learn and grow with SP+ University, our internal training program with many courses and training available to grow your career.

As a Senior Product Manager, you will:

• Be a perceptive and creative leader, as well as a reliable, tactical problem-solver
• Develop time-based product roadmap and feature requirements that deliver differentiation and value for consumers and clients by analyzing industry and technology trends, as well as competitive conditions
• Act as a cross-functional leader, influencer and negotiator who can effectively communicate with various business and technology stakeholders to gain understanding of the implications of product features and decisions and challenge assumptions
• Be recognized as an expert in our POS and parking enforcement technologies
• Be independently motivated to take end-to-end ownership of your products both strategically and tactically

Responsibilities

• Create, manage and ensure transparency to product backlogs with user stories that clearly define the why, when and what is developed from conception through launch, including ongoing support
• Represent the voice of the end user and drive the experience by communicating expected behavior and results while defining the needs of hardware and software technologies through story refinement
• Develop a product opinion that drives scope, leveraging input from operations and clients to appraise the value and reduce friction
• Understand system impacts across the organization
• Guide the successful launch and implementation of technology on responsive web, mobile apps, smart devices and supporting hardware in the field
• Stay attuned to market competition and trends, relevant technology and vendor offerings
• Create the onboarding process for features that impact field operators and provide guidance and input on the ongoing support plan, including training of field operations and customer support
• Perform with a service-focused mindset with emphasis on delivering on-time, high-quality products and services
• Be genuinely empathetic, accountable and an engaged team member by accomplishing results as needed

Qualifications

• Bachelor's degree in business or a related field
• 5-8 years of experience in a product manager role with an operations focus and demonstrated success defining, launching and managing SaaS products
• Experience in a software development environment with a proven track record to work under pressure and deliver
• Ability to work with complex technical concepts and effectively communicate to people of varying disciplines and levels within the organization
• Proven ability to motivate and drive cross-functional teams, strong negotiating skills using diplomacy and tact, and a natural tendency to be curious
• Excellent written and verbal communication skills, demonstrated initiative, passionate dedication to your craft, attention to detail, commitment to dive into the weeds, and a desire to succeed
• Experience with smart devices and hardware
• Nashville-based with the ability to work from home three days per week
• Certified Scrum Product Owner, or equivalent, is preferred
• Minimal travel required (approximately two times a year)

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.