Senior Product Manager
Communication has changed for people. Itâs changed for businesses, too.
Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycleâacross acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.
Join the company helping businesses grow revenue through live chat, and so much more.
What's the opportunity? đ€
Intercom is on a mission to make Internet business more personal. The role weâre looking to fill is a career defining opportunity for someone passionate about this mission as well as product management who wants to lead a world-class team of engineers, designers, and researchers in London. The product youâll help to build and shape touches millions of users in the business messaging space every single day. Your job will be to help businesses drive customer engagement, deliver better support, and enhance productivity, all while making the experience feel more fun, connected and personal. Â
What will I be doing? đ
- Youâll deliver product that reflects a uniquely Intercom perspective on how to achieve it
- Youâll manage the roadmap: capture work from a wide range of inputs, understand and prioritise this work so your team is always working on the most impactful projects
- Youâll deeply know the problems that youâre tackling through research and regular interaction with customers; define and frame those problems for the team
- Youâll collaborate with your team in thinking big, to imagining future solutions that solve these problems
- Youâll scope these solutions to their smallest coherent state to ship to customers as early as you can
- Youâll constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in betaâs and after full release.
- Youâll own and maintain the quality of the product areas your team are responsible for; deliver world-class software in every release.
- Youâll motivate a group of committed, smart people to do the best work of their careers
What skills do I need? đ
- 5+ years experience as a product manager, with a proven track record of shipping impactful product.
- Demonstrable experience of leading a team
- Ideally you have have a strong design background, as itâs essential youâre able to think deeply about product design decisions and have an understanding of how to create simple user interfaces.
- You can clearly communicate product decisions and the rationale behind them. Youâre comfortable making decisions without consensus. You can help others make decisions by being persuasive.
- You have deep experience working with both qualitative customer insights, and quantitative customer data to inform decisions. Youâve conducted user research, a/b tests and have worked closely with design researchers and analysts.
- Youâre entrepreneurial; you donât need direction; you're self driven.
- Youâre organised, not ad hoc.
- Youâre able to easily switch between thinking creatively and analytically.
Benefits đ
We are a well treated bunch, with awesome benefits! If thereâs something important to you thatâs not on this list, talk to us! :)
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Open vacation policy and flexible holidays so you can take time off when you need it
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- MacBooks are our standard, but weâre happy to get you whatever equipment helps you get your job done
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.