Senior Product Manager
About Carrot:
Carrot Fertility is the leading global fertility benefits provider for employers and health plans, built to support employees through their lifelong fertility healthcare journey. Companies use Carrot to customize a fertility benefit that provides employees financial, medical, and emotional support as they pursue parenthood, reducing healthcare costs and resulting in better clinical outcomes.
The Role:
Carrot is seeking a Senior Product Manager who will shape how our members engage with Carrot and routed to the best care personalized to our members’ needs. You will work closely with operational stakeholders across the organization and partner with Engineering and Design counterparts to deliver products that scale our impact to customers and members around the world. If you relish the challenge of shaping a product that supports a diverse set of member needs across all paths towards parenthood and lifelong fertility healthcare, this role is for you!
You’ll be responsible for:
- Owning and implementing the roadmap for member onboarding, communications, and Carrot Plans, our personalized guide to fertility & family-forming care
- Understanding the needs of internal stakeholders in our Care Navigation, Customer Success, Clinical teams to enable effective member care
- Working with Engineering and Design colleagues to plan and execute projects that expand the relevant areas of our member and administrative platforms
- Investigating and triaging member enrollment and routing issues and prioritizing development in a pragmatic way
The Team:
Carrot’s Product team sits at the nexus of many functions across the organization and is fast-moving, adaptable, and highly collaborative. In this role, you’ll report to Carrot’s Director of Product Management and work closely with other product managers, designers, and engineers.
Minimum Qualifications:
- 3-4 years of product management experience at a fast-growing tech company; experience in digital health is a plus
- Expertise and passion for improving healthcare experiences, focusing on the best care possible
- An analytical, data-driven approach to problem-solving and prioritization
- Excellent written and verbal communication skills, and an ability to quickly understand and communicate complex ideas to a diverse range of audiences
Preferred Qualifications:
- Demonstrated results in optimizing registration/enrollment/routing flows
- Experience with member/user communications and notifications strategies
- Experience with recommendation/rules engines to personalize actions/content
Why Carrot?
Founded in 2016, Carrot now supports 400+ companies in more than 60 countries across North America, Asia, Europe, South America, and the Middle East. Carrot has been honored by CB Insights as one of the world’s most promising private digital health companies, named to Fierce Healthcare's Fierce 15 list highlighting the most promising healthcare companies, and recognized by Fast Company as a World Changing Ideas honoree, which spotlights companies that are tackling society's biggest problems.