Senior Product Manager

| Pittsburgh, PA +80 more | Remote
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Due to Covid–19 we are working 100% remotely, this includes the hiring process. When it is safe to do so, we will return to a hybrid of onsite and remote work for some positions.

 

Why This Role Is Important To Arcadia

 

Arcadia’s Product Management team is seeking a motivated, analytical, and creative Senior Product Manager to join our team and help drive innovation and success at Arcadia.

 

We are an extremely fast-growing company with a growing product team to support our growth. We are a culture of relentless problem solvers who are excited to be taking on some of the most challenging problems in healthcare. As a part of that culture, you will get to use your creativity to address challenges and opportunities for our customers through the products you manage.

 

This team and this company are in the midst of solving one of the most important problems of our time. If that challenge speaks to your passionate side and the idea of being in the trenches with us fuels the fire inside you, join us. We’re making healthcare smarter, more efficient and straight up better.

 

Arcadia’s applications are used by thousands of physicians, nurses and support staff across the country – designed with the explicit purpose of improving outcomes for millions of patients and reducing the cost of healthcare nationally. As the dynamic space of population health continues to rapidly evolve, we need a product manager ready and excited to deliver transformative products to our customers.

 

What Success Looks Like

In 3 months

- Learn the different products in your portfolio and their value story for our internal stakeholders and external customers as well as how they contribute to Arcadia’s overarching vision and strategy

- Review the product enhancement and feature backlogs for the various products and take on ownership of engagement with one or more engineering teams to manage shared delivery

- Work closely with members of the product and sales teams to get to know our existing customers and prospects and understand their specific needs and use-cases as they relate to your products

- Own responsibility for prioritizing product backlogs and existing product roadmaps, coordinating delivery and negotiating trade-offs in support of partners in engineering

- Engage with business stakeholders across Arcadia to build relationships, develop requirements, and understand critical business drivers for your product portfolio

 

In 6 months

- Drive forward-looking project planning, coordinating with customers, partners, peers, and engineering team members to build and update product roadmaps on a monthly cadence

- Engage in market research to support trend analysis and highlight strategic opportunities, while continuing to build subject matter expertise in key use-cases across the Arcadia ecosystem

- Run quarterly roadmap reviews and biannual roadshows to generate excitement about your product and keep customer-facing partners informed about what’s coming to share with our customers

- Establish or adopt product stakeholder councils to get on-the-ground feedback from end-users and customer buyers to validate and inform your forward looking roadmaps

 

In 12 months

- Own the complete forward-looking vision for your Product as part of Arcadia’s ecosystem and the narrative for how it will continue to enable and advance population health and value-based care

- Drive on-going innovation against the needs of our customers and the trajectory of the market, proposing new products when necessary to address challenges and opportunities in your portfolio

 

What You'll Be Doing

  • Understanding the vision, value, and needs for products in your portfolio in support of both internal stakeholders and external customers and be prepared to act as an owner and leader in developing new product and features
  • Engaging closely with stakeholders to develop value-oriented, quantitative business cases and lead the resulting work through the pipeline from requirements development through to successful launch in close partnership with engineering, UX, QA, and customer-facing teams
  • Teaming up with partners in operations and engineering to deconstruct big ideas into strategic goals, and goals into deliverable increments, launch MVPs, and adjust plans based on customer feedback to reduce time-to-value and drive customer satisfaction
  • Supporting engineering by running grooming sessions and incident RCAs, attending sprint kick-offs and reviews, and partnering for collaborative design exercises with a focus on driving continuous improvement
  • Proactively manage expectations and keep stakeholders informed and engaged -- be transparent about plan progress, results, and roadblocks, as well as reporting out on product success metrics and progress against project OKRs
  • Partnering with Operations and Sales to engage with customers, identify challenges and opportunities, and manage shared communication channels for input and feedback.
  • Collaborating closely with your strategy lead to develop and maintain forward-looking roadmaps aligned to the strategic goals and focus areas for the business
  • Identifying opportunities to improve experience, efficiency, or sustainability and be an active advocate for a healthy balance between enabling growth and paying down technical debt as we continue to evolve the Arcadia ecosystem
  • Developing and maintaining strong peer and partner relationships throughout Arcadia, soliciting regular feedback from internal partners, and encouraging a culture of continuous improvement

 

What You'll Bring

  • 5+ years of product management experience in the healthcare or software industries with a proven track-record of successfully bringing new products and features to market
  • The ability to ramp up quickly on technical topics and speak fluently with engineers and architects in their own language
  • Extensive experience managing customer engagement and acting as an ambassador for your products and the overall business in partnership with customer-facing functions
  • Enthusiasm to help drive the strategic direction for your product vertical and beyond to drive success for Arcadia, your vertical, and your products
  • Comfort with driving and facilitating trade-off conversations and roadmap shifts while keeping a focus on enabling customer success and alignment to long-term organizational goals
  • Experience designing and working with application software and data and significant expertise in using SQL to drive analysis and self-serve when seeking answers
  • Exceptional problem solving and analytical skills; willingness to get into the details and drive clarity from ambiguity, comfort with learning on the fly and driving your own investigations
  • Excellent written and verbal communication skills; bias toward over-communication and meeting when needed to shorten the feedback loop
  • Creative thinking, a passion for making things better, and a focus on making constant progress
  • Ability to juggle multiple projects simultaneously, and engage stakeholders on multiple projects at once, while maintaining day-to-day partner relationships
  • Attention to detail, and a commitment to maintenance of good documentation

 

Would Love For You To Have

  • Understanding of the challenges specific to healthcare technology and past experience delivering successful products into this unique market
  • Familiarity with Agile / Lean concepts and experience in applying them to real world delivery, especially experience with deconstructing complex requests into MVP and iterating on success
  • A positive outlook, and a strong sense of humor

 

What You'll Get

  • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
  • A flexible, remote friendly company with personality and heart
  • Employee driven programs and initiatives for personal and professional development
  • Be a member of the Arcadian and Barkadian Community 

 

 

About Arcadia

Arcadia.io helps innovative healthcare systems and health plans around the country transform healthcare to reduce cost while improving patient health. We do this by aggregating massive amounts of clinical and claims data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as the market leader in the highly competitive population health management software and value-based care services markets, and we have been recognized by industry analysts KLAS, IDC, Forrester and Chilmark for our leadership. For a better sense of our brand and products, please explore our website, our online resources, and our interactive Data Gallery.

 

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
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    • C++Languages
    • ElixirLanguages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
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    • KafkaFrameworks
    • KubernetesFrameworks
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    • React NativeFrameworks
    • Ruby on RailsFrameworks
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    • TensorFlowFrameworks
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An Insider's view of Arcadia

What's something quirky about your company?

Arcadia's Got Talent (AGT) is an annual talent show that I won last year. The best part about AGT was that it encouraged me to work on something I am passionate about outside of work. All of the entries were amazing & I think it's really awesome that the company does things to bring people together and celebrate our passions outside of the office.

Gary

Engineering Manager

What does your typical day look like?

Every day is a little bit different, which I really love and helps keep me engaged! Most days I have a combination of phone screens and meetings with my hiring managers or team. I also help manage a lot of our brand partnerships that have projects through out the year and play a part in helping construct Arcadia's company culture as we scale.

Julie

Talent Acquisition Manager

How has your career grown since starting at the company?

When I first came to Arcadia, I was the only person in my department, filling a brand-new role. In my 8 years here, my career has grown rapidly. I am now a Sr Manager of a department of 9, building the auditing program from the ground up and am known as a go-to person within the Value Based Care Services

Beth

Director, Contractual Oversite and Performance

How do you make yourself accessible to the rest of the team?

It's as easy as making time. I meet with my team members for one on ones to understand where their stressors are. Sometimes it's personal and I support with flexibility, time, or PeopleOps other times it's professional and these I tactically work with the team to coach or intervene.

Geo

Director, Engineering

How does the company support your career growth?

Arcadia is incredibly generous when it comes to career growth. I receive regular mentorship from my manager and leadership team. I also have a continuing education stipend that I use to take courses and attend conferences to further my skillset. My career path is mapped out and regularly adjusted with my professional interests and personal growth.

Mike

Senior Manager, Content

What are Arcadia Perks + Benefits

Arcadia Benefits Overview

We leverage cutting-edge technologies to enhance our work environment. From advanced collaboration tools to virtual reality experiences, we embrace technology to streamline processes and enhance the overall employee experience.

We offer industry leading benefits including unlimited vacation that Arcadians are able to use to ensure their work life balance. Work alongside and learn from highly skilled and experienced coworkers and teams.

Annual wellness program encourages fitness as a habit. Ongoing learning opportunities to enhance skills and advance careers.

Our commitment is to create a workplace where employees feel supported, valued, and empowered in all aspects of their professional and personal lives.

Your innovative spirit is not just appreciated; it's celebrated.

Culture
Volunteer in local community
We have a compassion club that raises money throughout the year and organizes annual Toys for Tots Drives and Breast Cancer Awareness fundraising programs.
Partners with nonprofits
Open door policy
OKR operational model
Open office floor plan
Employee resource groups
Employee-led culture committees
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Dependent care flexible spending account plan
Generous parental leave
Family medical leave
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Mass transit and parking FSA plans
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Fitness stipend
This is a medical plan perk
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

At Arcadia we create programs and opportunities that allow connection with one another and bridge the work from home gap. We host themed events, contests with prizes, and provide resources for shared personal and professional interests. We have "No Meeting Fridays" to allow employees time for deep focus work and planning.

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