Senior Product Manager

| Boston, MA
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Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.


Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

About the team you will be on…

Acquia Marketing Cloud is the open marketing cloud and is purpose-built as a SaaS solution that enables cross-channel marketing, and scales across brands. The Acquia marketing cloud product portfolio includes CDP, the premier Customer Data Platform, Personalization, a web personalization solution, and Campaign Studio & Campaign Factory, a powerful marketing automation solution.

As the Product Manager, you will…

We strongly believe that the Product Manager is the CEO of that product.

In this role, you will be responsible for defining, building and evangelizing capabilities for Acquia Campaign Studio and Campaign Factory. You will shape the solution to be a key part of the Acquia Digital Experience Platform leveraging Campaign Studio and Campaign Factory’s strengths, including journey builder, email and landing page builders, segmentation, and the ability to manage and analyze multiple instances quickly and easily.  

From building business cases to prioritizing engineering team deliverables, setting and managing expectations, and executing on solution delivery with your engineering and marketing counterparts, our Product Managers are expected to lead their products and initiatives to successful outcomes for our customers and company.

Responsibilities

Responsibilities will include, but not be limited to:

  • Work closely with our cross-functional team members in creating and managing our product roadmap, prioritizing requirements, and executing the plan with internal stakeholders
  • Collaborating with customers, partners, and internal teams to understand market problems, identify new opportunities, and improve the customer experience
  • Executes projects effectively and efficiently

You’ll enjoy this role if you…

  • Believe in how PM is the CEO of the product and drive cross functional efforts to make your product successful
  • Are both a strategic thinker and able to dive in deep to provide exceptional SaaS products to the customer
  • Able to work with architects and engineers on defining next generation architectures 
  • Excel at creating a collaborative culture
  • Excited to work with exceptional and global engineering teams

What you’ll need to be successful…

  • 5+ years of relevant experience in product management
  • Ability to establish product vision and strategy for multiple engineering teams, while also anticipating roadblocks
  • Ability to establish priorities while making key trade-offs by balancing technical and business requirements
  • Be the voice of the customer by gathering customer feedback & needs, and translating that feedback to internal stakeholders
  • Perform customer retention and engagement analysis
  • Work cross-functionally to effectively communicate the team’s plan, impact, and results
  • Proactive, independent problem solver with high energy and positive attitude
  • Enjoys coming up with new ideas and finding opportunities
  • Exceptional verbal, written and interpersonal communications skills for both technical and non-technical audiences

Extra credit if you have…

  • Experience with marketing automation, CDP, journey buildering, journey orchestration, or personalization
  • Experience in SaaS software and working in an Agile software development environment
  • Experience with enterprise solutions, working with big technologies, and building products for business users and marketers
  • Experience working with global teams
  • Experience leading integrations across multiple products including acquired products
  • Experience with M&A and platform consolidation

We are committed to continually strengthening our people-first culture within our Acquia family. Acquia is an equal opportunity employer committed to fostering a diverse and inclusive environment for all. Our highly motivated team features individuals from a multitude of backgrounds who offer their unique perspectives, starting with their first project as a new hire to their 100th as a manager and beyond. For every step in between, we help Acquians grow by promoting a culture of continuous learning through mentorship, knowledge-sharing, feedback, and more.

Thank you for considering Acquia for your next career move, and we look forward to receiving your application. There’s no such thing as the perfect candidate. So, we’re not looking for someone who matches all of our criteria; we’re looking for someone with the potential to grow outward and upward. Regardless of how much of the criteria you meet, you should apply!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Interested residents of Colorado may contact [email protected] as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • DrupalCMS

An Insider's view of Acquia

What are some social events your company does?

For the past five years, the Boston office has partnered with the Wonderfund (www.wonderfundma.org) to pair Acquians with the holiday wish lists of local children. We sponsored 250 kids in 2019 and look forward to continuing our partnership in 2020!

Amy H.

Senior Talent Operations Partner

What projects are you most excited about?

There are a number of different projects we are always working on from maintenance and performance optimizations to new customer features. For me, the most exciting and rewarding projects are where we release a piece of functionality that excites and delights our customers and makes their jobs easier.

Rok

Senior Director, Engineering

How does the company support your career growth?

Our culture of continuous, lifelong learning allows every Acquian opportunities to learn, stretch and grow. With support and coaching from their managers and Global Learning Programs, Acquians have access to a robust online learning platform, a mentor program, and more. Every day offers the opportunity to take on unique challenges.

Amy P.

Senior Director, Global Talent Development

How do you empower your team to be more creative?

The trick to empowering creativity is encouraging frequent communication and iteration. Embrace behaviors, not platitudes, that remind the team there is no such thing as failure. Embed creativity and make it more than a tagline. Show that nothing is unsalvageable; focus on ‘why’ things occurred, and make everything a learning opportunity.

Brian

Manager, User Experience Research

How do your team's ideas influence the company's direction?

We are able to influence how content is delivered and monetized by global businesses in 2 ways. Acquia's founder created Drupal, the leading open source CMS in the world and we are proud of our close relationship with the Drupal community. We have also pivoted towards DXP capabilities and offer a full suite of solutions to our customers.

Charley D.

Vice President, Products

What are Acquia Perks + Benefits

Acquia Benefits Overview

Work/life balance is important to us. Employees take time off when they need it, and come back to work feeling refreshed. We offer up to 13 weeks of maternity and six weeks of paternity, partner and adoption leave, all paid at 100 percent. Our returning-parent transition program allows new parents to ease back into work. Office amenities include snacks and beverages, common areas, a game room, Friday afternoon Happy Hour, and Mac computers.

Culture
Volunteer in local community
In Boston, Acquia has partnered with Cradles to Crayons, Pine Street Inn, Wonderfund, TUGG (Tech Gives Back), Bow Market, Horizons for Homeless Children, and the Maurice J. Tobin School in Roxbury.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Acquia offers various trainings via our company-wide online learning program (Acquia Academy).
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Acquia has both Black Employee and Pride Resource Groups.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Acquia has a 'take it when you need it' PTO policy.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
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