Senior Product Manager, Shopping
We are on a mission to make car buying and selling fun, fair, and accessible to everyone. We’ve set out to disrupt an $800B+ industry, using technology to bring transparency and convenience into the e-commerce business of buying and selling used cars.
And we aren’t stopping there. Long-term, we seek to bring that same openness and simplicity to car ownership too, with payments, maintenance, and insurance in one technology offering. At Shift, we’re building the tools that empower people to buy, own, and sell the cars that make life go.
About the role:
Shift is looking for an experienced Senior Product Manager to build a world-class online used car shopping experience for our customers. Drawing on a deep understanding of our users, e-commerce best practices, and qualitative and quantitative insights, you will drive the roadmap for a key area of our product. Your mission is to help shoppers find a Shift car they love, and begin building a relationship of trust with each customer early in their buying journey. You’ll be responsible for features like search and filters, site navigation, personalization, recommendations, and more.
What you'll do:
- You’ll partner closely with Shift’s executive leadership, design, user research, engineering, data science, marketing, operations, and sales teams.
- You will define the roadmap for continuous improvement of the e-commerce experience for our customers.
- You will become an expert in how consumers shop for and purchase used cars, leveraging direct user research, industry best practices, quantitative testing, and insights from sales and customer support.
- You’ll be responsible for both strategy and delivery in your product area, both setting the vision for where the product will go, and rapidly shipping small and large improvements to deliver customer and business value.
- You’ll write feature requirements, and work closely with design and engineering to consistently deliver high-quality, high-impact products.
- You will define and monitor metrics, measuring and evangelizing the performance of your products. You will make strategic decisions based on data.
What we ask for:
- You have 7+ years of experience in product management, with at least 3 years in a shopping/e-commerce-specific product management role.
- Experience working with UX designers and software engineers, managing sprints and day-to-day delivery.
- You have a keen eye for design and what makes a pleasant, functional customer experience. You know the world is mobile-first and have experience prioritizing site performance and UI responsiveness.
- You've collaborated closely with technical and non-technical team members, and with a demonstrable ability to work effectively across teams.
- Proven ability to identify, analyze, and solve ambiguous problems, showing a track record of making business decisions using relevant data and insights, and aligning with stakeholders and executives on those decisions.
- Demonstrated track record of strong written and verbal communication to gain buy-in for product direction and crisply communicate product status updates.
- You are aware of industry tools and off-the-shelf software, and have helped drive build v buy decisions to serve your users better and quicker.
- Experience with self-serve and queryable analytics tools such as Amplitude, Google Analytics, Looker and Periscope.
- Experience with analyzing, benchmarking and iteratively increasing conversion rates in your products.
- You have learned how and when to leverage qualitative and quantitative experimentation, and you’re adept at analyzing results from these experiments.
- Strong strategic aptitude; proven ability to define a winning business strategy and product roadmap and gain buy-in from stakeholders at all levels.
Nice to have:
- Experience working at a startup.
- Experience building products for a two-sided marketplace.
- Experience working on a team with strong design and consumer focus.
At Shift, we’re all about growth - which means people who are eager to grow, who are ready to roll up their sleeves and learn new things. We were founded by a scrappy group of visionaries who were by no means “car experts” - so we don’t expect you to be one, either!
We’ll take the open-minded go-getter over the pure subject matter expert any day. In that spirit, we also care about building a diverse and inclusive workplace and company. To put it simply, cars are meant for everyone, so we believe our company should be, too. We never discriminate against any candidate on the basis of gender, sexual orientation, gender identity, age, race, ethnicity, religion, color, national origin, marital status, veteran status or disability status. We welcome and encourage people of all backgrounds and walks of life to apply, even if you’re unsure if you meet all the requirements. (Even if this particular role isn’t the right fit, chances are we will have the right one soon!)
Why Join Now?
Having gone public in October 2020, we are at the beginning of our journey and hope you join us for the ride! Shift is a leading end-to-end auto e-commerce platform transforming the used car industry with a technology-driven, hassle-free customer experience. Shift’s mission is to make buying or selling a used car fun, fair, and accessible to everyone.
We provide comprehensive, digital solutions throughout the car ownership lifecycle: finding the right car, having a test drive brought to you before buying the car, a seamless digitally-driven purchase transaction including financing and vehicle protection products, an efficient, digital trade-in/sale transaction, and a vision to provide high-value support services during car ownership.
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Shift is an Equal Employment Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.