Senior Product Manager
Conversica is the pioneer and leading provider of Intelligent Virtual Assistants helping organizations attract, acquire and grow customers at scale. Conversica Intelligent Virtual Assistants are AI-powered, SaaS-based software applications that serve as virtual team members and autonomously engage contacts, prospects, customers, or partners in personalized human-like, two-way interactions to drive towards the next best action across the customer revenue lifecycle; whether that’s scheduling a sales meeting, gauging interest to buy additional products or services, or politely but persistently collecting overdue payments.
Reaching out to over 100 million people on behalf of thousands of companies, Conversica Intelligent Virtual Assistants are built on a proven and patented intelligent automation platform integrating natural language understanding (NLU), natural language generation (NLG), autonomous action chains and deep learning capabilities that engage prospects over multiple communication channels and in multiple languages.
Winning multiple awards including Inc. 5000 fastest growing companies and recognized by Gartner as a Cool Vendor, Conversica is a portfolio company of Providence Equity, Kennet Partners and Toba Capital and is headquartered in Foster City, California in Silicon Valley with additional US offices in Seattle and Bellingham, Washington.
We are looking for a high-performing Senior Product Manager who is able to own one or more of Conversica’s product areas. The person in this role should be an experienced product manager with basic business competencies, objective prioritization skills, proficiency in research and analysis, and knowledge of software development principles. Given what Conversica does, it’s also important to understand the B2B marketing-sales funnel.
This position is based remotely, however, our preference would be to have someone based in one of the following regions: Bellingham, WA; Seattle, WA; Foster City, CA
Responsibilities
- Act as a business owner, defining a product roadmap and strategy for your product areas, while incorporating input from key stakeholders, customers, and other qualitative or quantitative research
- Align the vision for your product areas with our overall business strategy and objectives
- Communicate and collaborate well with key stakeholders and across different areas of the business, and provide clear product stories and successful use cases to our customers
- Analyze internal and external data from A/B tests and other sources in support of recommendations for how to improve your product areas, streamline operations and user experiences, and deliver new features or capabilities that solve problems for our customers
- Act as the product owner for one or more product areas as part of our Agile development process, including collaboration with one or more development teams, defining user stories with clear requirements and acceptance criteria, providing wireframes or mockups, and guiding prioritization
Qualifications
- Five or more years’ experience as a product manager, preferably with a background in B2B and/or SaaS
- Experience with Agile development and SDLC, including knowledge of Jira, Confluence, and Aha!
- Demonstrated track record of using data and critical thinking to inform decision making
- Demonstrated ability to conceptualize, manage, prioritize, and deliver multiple projects
- Demonstrated ability to translate customer requirements or problems into exceptional product features, user experiences, and solutions
- Professional demeanor, able to successfully manage multiple situations and competing priorities
- Strong interpersonal and group communication skills, both verbal and written
- Collaborative disposition, capable of working cross functionally and building strong relationships
- Self-motivation, proactivity, and flexibility
- BA/BS degree, preferably with a focus on business, communications, marketing, economics, computer science, statistics, or design (MBA and/or relevant certifications are a plus)
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Conversica is an equal opportunity employer and values diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.
Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Conversica does not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or company that does not have a signed agreement with Conversica.