Senior Product Manager, Platform Integrations at RingCentral
Some people go to work.
At RingCentral, you’ll change the way the world works.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Product Management Team to make sure we stay ahead of the competition.
As the Senior Product Manager, Integrations, Shepard and grow RingCentral’s library of 1st party integrations, Develop and execute integration product strategy, with a keen focus on usability, versatility, and competitiveness. Collaborate with multiple engineering teams to plan, design, develop, and refine a large set of integrations, while improving development efficiency.
Work with cross-functional GTM teams to execute successful software releases: support, operations, communication, & sales enablement.
Identify and assess new integration opportunities in the business app ecosystem
Conduct interviews, surveys, and other studies to understand customer behavior and needs.
Communicate both strategic vision and tactical plans to key team members
Collaborate with engineering team to deliver features in partner segment
Able to communicate effectively with engineering technically and translate business requirements into solution specifications.
Working knowledge of system integration using REST APIs
Highly empathetic with users, customers, co-workers, and partners
5-10 years of product management experience in relevant markets
Experiencing bringing successful integration products to market, especially in the CRM, Helpdesk, and Back-office categories
Demonstrated success in evangelizing integration capabilities to internal teams and external entities (customers, analysts & press)
Software development background, especially in Cloud applications
KPI-driven mentality that focuses on delivering measurable success.
Talent for taking input from various partners and distilling measurable plans.
Ability to thrive in startup environment. We want candidates with that entrepreneurial spark!
Wicked smart and have a strong bias for action and results
Knowledge of cloud voice, video, and messaging communication products
User-focused problem solver with ability to translate user feedback and usage data into requirements
Excellent written and presentation abilities
Capable of taking complex issues and making them simple for customers and partners to understand
Track record of leading the entire product life cycle
What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
401K match and ESPP
Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
Paid parental leave and new parent gift boxes
Employee Assistance Program (EAP) with counseling sessions available 24/7
Rocket Lawyer services that provide legal advice, document creation and estate planning
Employee bonus referral program
RingCentral’s Product Management team works closely with our customers to define the real-world collaboration challenges people face, and help develop groundbreaking solutions to solve them. Together, we drive strategy and roadmaps to delight our current customers and win new market share. We care deeply about customer experience, understand that great products should solve real-world problems, and believe that saying “no” is sometimes just as important as adding new features.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.