Senior Product Manager, Pickup & Dropoff Experience

| San Francisco, CA
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As the PM for Pickups and Dropoff experiences, you will lead the team and efforts responsible for the 'bread and butter' of Uber as a service - how users select, or refine their pickup and dropoff location when requesting a ride, across all Uber's product lines to power billions of trips across >10,000 cities around the planet. These platforms set the foundation to answer complex questions like: How do we build a scalable, personalized experience that determines and serves the best pickup & drop-off locations across all Uber products (riders, drivers/couriers, eaters, bikers, and freight users)? How do we improve our understanding of user location accuracy (walking/in-train/stationary, side of the street, in-door/out-door, localization, etc)? How do we best communicate location information and pickup/dropoff points meaningfully to all consumers ("Rider is standing next to Chase ATM on 11th & mission" for example). You'll work as the product owner for these core A -> B experiences, while also liaising with engineering, business development, legal, data science, and many other cross-org teams to deliver magical experiences. The role demands strong customer centricity, UX/UI proficiency, technical depth, principled thinking, well-honed product instincts, a refusal to settle, true innovation, and a high-quality bar for what goes out to the world.
• Own the Pickup and Dropoff experience vision including "To and From" location editing experience, reducing friction/time during requesting a ride, and personalization of Pickup/Dropoff for all mobility products.• Craft a coherent product vision, strategy, and roadmap for the Pickup and Dropoffs at Uber.• Internalize and deeply understand Uber's products like Pool, UberX, Eats and how they rely on core pickup and dropoff platform and then align your team's mission and roadmap with this direction• Drive cross-functional team to set qualitative objectives and quantitative goals• Partner with engineers, data science, research, and other PM partners to understand how we can better meet user needs & expectations.• Understand, synthesize, and help set the strategy for pickups & dropoffs as a broader tech team.
What the Candidate Will Do:
• Own the Pickup and Dropoff experience vision including "To and From" location editing experience, reducing friction/time during requesting a ride, and personalization of Pickup/Dropoff for all mobility products.• Craft a coherent product vision, strategy and roadmap for the Pickup and Dropoffs at Uber.• Internalize and deeply understand Uber's products like Pool, UberX, Eats and how they rely on core pickup and dropoff platform and then align your team's mission and roadmap with this direction• Vision. Think outside the box. Imagine what core services the world would need tomorrow when we have self-driving cars and other innovations. How would you build today's capabilities that become tomorrow's differentiators?• Drive cross-functional team to set qualitative objectives and quantitative goals• Partner with engineers, data science, research, and other PM partners to understand how we can better meet user needs & expectations.• Understand, synthesize, and help set the strategy for pickups & dropoffs as a broader tech team.
Basic Qualifications:
• Minimum 4 years of PM experience delivering highly successful and innovative products with your fingerprints all over them -- and you're deeply proud of what you've accomplished• Strong user experience advocate - customer-obsessed but data and metrics informed.
Preferred Qualifications:
• Entrepreneurial spirit and a thirst for learning• Grittiness. You never hesitate to roll up your sleeves and take on something hands-on.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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An Insider's view of Uber

What’s the vibe like in the office?

When I went into the office for my final interview with Uber, I had the same feeling that I did when I stepped onto my college’s campus for the first time: it just felt like the right fit. The office was high-paced but also relaxed and you could immediately tell that people were friends and genuinely enjoyed being there.

Paige Sammarco

Account Executive, Uber Eats

What kinds of technical challenges do you and your team face?

One of the big challenges today with experimentation is around guaranteeing correctness, especially for small changes to ensure confidence in results. Was that change the cause of new behavior? Did other experiments get in the way? It all comes down to how accurately you can detect small changes within consumer behavior.

Azarias Reda

Head of Uber's Experimentation API team

What makes someone successful on your team?

"It’s not just about the individual contributor. The most successful people are the ones learning from others. On my team, I make sure that everyone shares best practices and we foster a collaborative culture. So when you’re on a call, you’re never really alone. And that applies to everyone."

Ali Faivus

Head of Mid-Market Sales

How do you empower your team to be more creative?

We make sure we don’t ship org structures, but rather aligned products. How can our products complement one another, building upon each other to achieve our primary goals? Whether it’s scheduling, routing, predictive analytics, or operational excellence, we are acting as one, and smartly leveraging our domains and strengths.

Joe Chang

Director of Engineering, Uber Freight

How does your team reward individual success?

I believe recognizing someone’s contributions are a big part of team play. On our weekly meetings, we always start with a shout-out, and it’s amazing how this simple topic stimulates the team to recognize small victories and accredit colleagues for their accomplishments. This brings our team together and fosters a more collaborative environment.

Silvia Penna

Sr Manager, Central Operations

What are Uber Perks + Benefits

Uber Benefits Overview

Doing your best work means being your best self. To help, we offer a wide range of benefits and perks, some that only Uber can, to support your health and wellbeing.

Culture
Volunteer in local community
Our people, process, and technology can help transform cities into safer, more efficient, and more beautiful places. Learn more: https://www.uber.com/community/supporting-cities/
Partners with Nonprofits
Technology, when it's done right—and combined with good partnerships—has the potential to contribute to a better world for all. Learn more: https://www.uber.com/us/en/community/
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Were providing more flexibility for some employees to be fully remote and we’re establishing a process to apply to be fully remote if employees think that’s best for them.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Game Room
Stocked Kitchen
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
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