Senior Product Manager, Payments at GlossGenius

| New York City, NY
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Who We Are

GlossGenius is one of the quickest growing solutions powering business owners across the US with elegant, vibrant, and intuitive software. GlossGenius’s complete “business-in-a-box” platform was designed to empower professionals to focus on being creators, not admins. GlossGenius is creating a generational brand that’s empowering offline service providers to be successful entrepreneurs.

Tens of thousands of small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. With its powerful, intuitive platform, GlossGenius is already reaching millions of end clients and facilitating hundreds of millions of booking GMV on its platform for business owners. 

GlossGenius is backed by a top tier venture investment firm, Bessemer Venture Partners, in addition to a number of other well-known strategic operators and investors.

Check out some content featuring our product and customers here:

  • GlossGenius- New Card Reader
  • Celebrating GlossGenius Business Owners
  • Beauty Industry Update Virtual Salon Summit
Here are some highlights that we’re proud of:
  • With no sales team, our customer base has grown almost exclusively through a robust word-of-mouth channel, which speaks to the strength and design of the product.
  • Customers are obsessed with our design-centric products
  • Scaled to facilitate hundreds of millions $ in appointments and platform activity.
  • Closed deals with the nation’s largest salon partners, validating GlossGenius as an industry-leading choice.
  • Named “Best of the Best Salon Software” by leading industry publication Beauty LaunchPad.
  • Helped small business around the US navigate COVID and build even more resilient businesses
Where You Fit In

As a Senior Product Manager at GlossGenius, you will be one of the early members of the GlossGenius Product team. In this position, you will have a critical role in defining and shaping the future of one of the fastest growing SaaS products in the beauty and wellness space. Our mission is to help small businesses take care of their teams by providing best-in-class payments delivery. You will bring payments industry expertise to the team, define specifications, participate in weekly team syncs, manage roadmaps, ensure safe and efficient payment processing, and prioritize development capacity. You will also define product priorities, identifying business and customer needs, and working with cross-functional teams to deliver new features to our amazing GlossGenius customers.

What You'll Own
  • Fully own and be accountable for the development of a best-in-class mobile product.
  • Be responsible for product-led growth where you are expected to achieve business growth outcomes by relying on product usage as the primary driver of acquisition, conversion, and expansion.
  • Lead cross-functional product initiatives with other areas of the business (marketing, operations, finance, etc). Be the key liaison between the engineering team and the business team for your product.
  • Understand GlossGenius’s strategic and competitive position and deliver products that are recognized as the best in the industry.
Your Day-to-Day
  • Work with engineers and designers to develop your product from inception to deployment and beyond.
  • Conduct user research to determine the best way to build new features and functionality. Use your research to prioritize and develop business and user requirements.
  • Own the project management and agile sprint development process to ensure timeline delivery of new features and track key risks.
  • Collect and prioritize ongoing feedback from various channels including direct user feedback, customer service, and social media.
  • Run quarterly planning for your product with the product and executive teams.
You are perfect for this role if…
  • You love what you do! You love thinking about mobile products and how they are designed and built. Thinking about products is what you live and breathe for.
  • You are obsessed with self-improvement. You are always learning something new both in and out of work.
  • You thrive in bringing structure to unstructured environments. You love tackling seemingly massive problems and breaking them down into their component parts.
  • You are a hustler who will break down walls and stop at nothing to reach your goals and objectives.
  • You have enough technical skills to be dangerous. You can understand relatively complex technical problems well enough to be able to prioritize and scope them, and you think technical problems are interesting.
  • You’re a leader. You know how to work differently with different types of people and to achieve your objectives through collaboration. You’re a great communicator.
  • You’re obsessed with design. You love thinking about the UI and UX of things around you in everyday life.
  • You’re data-driven. You like tracking things and improving your performance and the performance of others by using data. You can run your own investigations using SQL or similar languages.
  • You’re based in or willing to relocate to NYC.

At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ReactNativeLibraries
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • TrelloManagement
    • ProductboardManagement

An Insider's view of GlossGenius

How does your team reward individual success?

We are very team-oriented but love calling out individual wins! Positive feedback from customers is always shared with the whole company, and leaderboards foster healthy competition and bragging rights for team members leading metrics each week. Employees get company-wide recognition in weekly newsletters and quarterly All Hands sessions!

Sabrina

Head of Customer Experience

What kinds of technical challenges do you and your team face?

We're building a platform that will power the future of small businesses. We focus on building well-architected apps and services to form a platform that scales horizontally and vertically - supporting the increasing ways we help our customers and the growing number of businesses using GlossGenius. Reliability is key!

Karim

CTO

What makes someone successful on your team?

Our team thrives on uplifting energy from curiosity, tenacity, and the drive to enable others. There is a contagious "make it happen" energy that empowers everyone on the team to be a builder, and everyone who leans into this grows rapidly. We’re glued together by our appreciation for each other and for our customers who make our work worthwhile!

Madelynn

Operations Associate

What is your vision for the company?

Our vision for GlossGenius is to be the gateway for entrepreneurship, enabling small business owners to focus on helping their guests and achieving their dreams. As the platform of choice that tens of thousands of small businesses already rely on every single day, we're excited about the impact we can have on the world around us

Danielle

CEO

How do you collaborate with other teams in the company?

We collaborate in every way! Everything you do here will have a high impact for both our customers and the company, so you will always be collaborating with people from other teams. We have a group of diverse backgrounds here, so I'm always gaining a new perspective or learning something new!

Ernest

Head of Business Operations

What are GlossGenius Perks + Benefits

GlossGenius Benefits Overview

We offer a competitive salary and equity package with comprehensive medical and dental insurance, and an unlimited vacation and time off policy - our team works hard, and we value their health, wellness, and time off to unwind and explore!

In addition to company and team events, we offer Lunch & Learns and cross-functional trainings. Employees are encouraged to take advantage of professional development opportunities - learning is core to what we do at GlossGenius.

Our employees also love + wear our unlimited (incredibly cool) GlossGenius team swag.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
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