Senior Product Manager, Operations Platform at Intuit

| San Diego, CA
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Intuit is a global technology platform that helps consumers and small businesses overcome their most important financial challenges. Serving more than 100 million customers worldwide, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Overview

Join Intuit as a Senior Product Manager, Operations Platform supporting Customer Success.

Intuit's Customer Success team is transforming the industry with a suite of high-touch professional services powered by data-driven, technology-led operations and a distributed professional workforce.

We are seeking an experienced, entrepreneurial, and collaborative Senior Product Manager to drive the vision, strategic roadmaps and delivery of the Operation Platform to support a two-sided professional network at scale. In this critical role you'll be responsible for the vision and delivery of the platform by collaborating closely with engineers, data scientists, Customer Success teams, and Business Unit leaders across Intuit. You will have the opportunity to help lead Intuit in its transformation to industry-leading service operations technologies and platforms. Products developed by this team include the expert resource management platform

What you'll bring

  • 6+ years of Product Management or Operations Platform/Product work experience in a top tech company, payments company or innovative technology startup (or equivalent experience)
  • 5 - 8 years of experience in technology; experience with workforce operations or logistics a plus
  • Bachelor's degree or equivalent from a top institution required, MBA a plus; Bachelor's Degree in Engineering or related technical field a plus; or equivalent experience
  • Must have a 'can do' attitude with an entrepreneurial mindset and be comfortable working in a fast paced, unstructured environment
  • Demonstrated ability to be a strong partner and influential leader of cross-functional teams
  • Service design operations driventhinks about service delivery operations with a relentless focus on delighting our experts with strong bias for action and delivering results
  • Outstanding communication skills (written/verbal), presentation and facilitation skills- can effectively frame discussions to technical and non-technical audience at all levels with high impact
  • Operational excellence mindset with proven history of driving rigor, process improvements, and progress around unresolved issues and actions
  • Data drivenUses methodologies, metrics, and analysis to drive strategy and assess performance against business goals
  • Strong execution mindset and demonstrated ability to drive work to completion


How you will lead

  • Lead the E2E strategic roadmap for the Operation Platform for expert resource management.
  • Drive innovation with outside in thinking, using best-in-class services companies as a gold standard
  • Educate and influence leaders across Intuit on a consolidated expert lifecycle workflow strategy
  • Spark innovation within the team leveraging AI/ML with strong operational process drive mindset
  • Manage the quarterly prioritization of work for product delivery engineering teams
  • Deliver executive and C-level presentations of data-driven strategies, outcomes, and measures
  • Drive product delivery in line with predefined targets/ KPIs
More Information on Intuit
Intuit operates in the Fintech industry. The company is located in Eagle, ID, Reno, NV, Mountain View, CA, San Francisco, CA, Woodland Hills, CA, San Diego, CA, Tucson, AZ, Plano, TX, Washington, DC, DC and Fredericksburg, VA. Intuit was founded in 1983. It has 14200 total employees. It offers perks and benefits such as Volunteer in local community, Partners with Nonprofits, Friends outside of work, Eat lunch together, Intracompany committees and Daily sync. To see all 69 open jobs at Intuit, click here.
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