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Senior Product Manager - Mobile App at FIGS (Santa Monica)

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FIGS is looking for an awesome Senior Product Manager, Mobile App to join our Ecommerce Product Team

The Sr. Product Manager, Mobile App will be responsible for building our new, native iOS mobile app in 2022. This person will be a master of prioritization and cross-functional collaboration, with strong communication and product management skills, a keen sense for end-to-end implications of developments, and a proven track record of getting things done. The role will report directly to the Director of Product Management.

What you’ll do:
  • Work closely with Engineering, Design, Strategy and Data teams to build a first-class Mobile App for our community of health care providers
  • This role will be responsible for designs and product requirement for build from top to bottom - both front end facing features, as well as integrations, data structure, ASO, etc
  • Ability to participate in technical / build architecture discussions, as well as lead feature and capability development from end to end
  • Write detailed Product Requirements and User Stories, partnering closely with Engineering
  • Partner with Product Team to ensure parity with mobile web and consistency where it makes sense; as well as to implement new omni features & capabilities
  • Work closely with third party vendors and design agencies - managing relationships and liaising between them and FIGS stakeholders
  • Propose and implement key AB tests and analyze and report on initial mobile app data
  • Post build, help own the Mobile App roadmap and development 
    • Manage weekly / monthly reporting and propose new data and templates 
    • Support Operations, Merchandising, Marketing, and Customer Experience teams in meeting business goals and needs, balancing internal business requests, and providing a first-class customer experience
    • Analyze app data to identify key customer pain points and opportunities for refinement, new solutions, and growth
    • Grow product development methodologies within the company and mentor/coach partners on processes and approaches
  • Comfortable taking ownership and being proactive; comfort with project management skills and cross functional communication 
  • 6-8 years of product management experience delivering highly successful and impactful products, with significant native mobile app build and optimization experience 
  • B2C ecommerce experience strongly preferred 
  • Experience with Headless Commerce (Contentful CMS + Shopify)
  • Experience using Data platforms (Looker, Heap), + AB testing tools (Optimizely)
  • Keen analytical and quantitative skills, ability to use hard data and metrics to back up assumptions and develop business cases, attention to detail
  • Technical proficiency; previous experience working directly with engineers in developing the technical architecture of the products you have built
  • Excellent verbal and written communication skills
  • Experience in scrum/agile development methodology
  • Display fanatical attention to detail and possess the organizational skills required to manage numerous projects and deliverables across different teams and organizations
  • Strong bias for action; ability to juggle multiple competing priorities and create a sense of urgency in a fast-paced, dynamic environment
  • An entrepreneurial mentality; willingness to roll up the sleeves and do whatever is necessary to meet goals, and a passion for keeping up with innovations and trends in digital marketing and ecommerce
  • Proven track record driving innovation on behalf of both enterprises and consumers with a keen ability to prioritize task and to communicate and explain prioritization to multiple stakeholders
  • Equally comfortable serving as a customer champion, a high-level strategist, a day-to-day project manager, and a coach/collaborator to partners who may be new to agile product development processes 
  • Equally adept at prioritizing and addressing bug fixes, diving into acceptance and testing criteria, as well as strategizing solutions for 6 months to a year from now
Other must haves:
  • Positive attitude
  • Strong work ethic
  • Entrepreneurial mindset
  • Desire to excel and grow with FIGS
  • 100% Awesome (like our scrubs)

A little bit about us…

The medical apparel industry is antiquated, highly fragmented and, until FIGS, was driven solely by low-cost providers offering a limited selection of poor quality products sold through third party distributors. FIGS is revolutionizing the medical apparel industry by creating the highest quality medical apparel in the world and by selling directly to medical professionals through our branded ecommerce site.

FIGS’ foundation is built on product quality, and we have a relentless focus on three key areas: fabric, fit and function. We developed our proprietary, performance-oriented fabric technology to meet the demands of the medical profession. FIGS’ Technical Collection fabric is wrinkle resistant, moisture-wicking, lightweight, breathable and offers four-way stretch. Our designs are tailored, sophisticated and innovative, incorporating features such as yoga waistbands, smart storage (pockets, zippers, hidden pockets) and inspirational sayings inside each garment that appeal to modern healthcare professionals.

By offering a branded and customer-centric online shopping experience, we are changing how medical professionals buy their workwear. Through our website, social media, and participation in medical conferences and events, we have built a strong following within the medical community and a meaningful connection with our customers, which allows us to understand their needs and to ensure that FIGS is continuously improving and innovating.

FIGS’ Threads for Threads initiative is central to our mission. FIGS has donated hundreds of thousands of scrubs to healthcare providers in need around the world.

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What are FIGS Perks + Benefits

FIGS Benefits Overview

At FIGS, we understand our team members are humans (awesome ones) and we support them wholly - contributing to the growth and development of healthy and engaged team members.

Volunteer in local community
In 2021, we held 9 community donation initiatives around monthly themes for Black Community Empowerment, Women’s Empowerment, Environmental Wellness, Mental Health, Pride, Financial Wellness & more!
Partners with Nonprofits
FIGS Partners with nonprofits such as Center for Transyouth Health & Development at CHLA, RxART, WildAid, Doctors without Borders in Haiti & more!
Friends outside of work
Eat lunch together
Intracompany committees
One core ingredient of our culture’s ‘secret sauce’ is our Culture Committee. It’s comprised of, and led by, a highly engaged group of team members from all levels of the company.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Highly diverse management team
FIGS is a female-founded company that is still led today by co-founder Trina Spear. Women comprise over 50% of the leadership team.
Unconscious bias training
People managers participate in DEI training through the FIGS leadership development program. Starting in 2023, all employees will have access to on-demand classes through an online learning platform.
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
Our team sources diverse slates of candidates and uses a tool to remove exclusive and biased language from job descriptions. All hiring managers will attend an inclusive interview class in 2023.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
FIGS fully subsidizes life insurance for all employees.
Pet Insurance
Wellness Programs
Through Sequoia, all employees will have access to Ginger, Headspace and Gympass products at no additional cost.
Team workouts
FIGS employees have participated in group wellness activities that include kickboxing, yoga, meditation, sound baths, stretching & more!
Mental Health Benefits
Retirement & Stock Options Benefits
FIGS offers a 401K program which all employees are eligible to participate in after 3 months of employment.
401(K) Matching
FIGS will match 100% of an employee’s contributions up to 6% of the employee's pay.
Company Equity
All full time employees will receive an equity award upon joining FIGS!
Employee Stock Purchase Plan
Twice a year, eligible employees have the opportunity to enroll in a 6-month ESPP program, where we purchase FIGS stock at a discounted price on your behalf.
Performance Bonus
All eligible employees are able to receive a bonus based on company and personal performance.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
FIGS offers a flexible vacation policy to full-time, exempt employees.
Paid Holidays
Paid Sick Days
Employees accrue up to 72 hours of sick leave and accrual begins on date of hire.
Perks & Discounts
Casual Dress
Commuter Benefits
FIGS partners with WEX Commuter benefits to allow employees to put money aside, pre-tax, up to IRS limits for commuting expenses.
Company Outings
Our team looks forward to our company-wide events like FIGStoberfest and our annual FIGS Field Day at Calamigos Ranch.
Game Room
Stocked Kitchen
We stock our kitchen with the drinks and snacks you need to fuel your day. We offer items like cold brew, canned lattes, tea, chips, snack bars, and nuts.
Some Meals Provided
FIGS provides a weekly UberEats meal credit. Employees receive $40 the first week of the month and $20 each week thereafter.
Happy Hours
Individual teams schedule happy hours and other team building events at their discretion. Our Culture Committee plans company-wide events like FIGStoberfest, FIGSchella, and FIGS Field Day.
FIGS offers free, onsite garage parking for all employees.
Recreational Clubs
Our FIGS Groups are employee-led affinity groups centered around a hobby or interest, like tennis, skateboarding, or volleyball, and offer opportunities for like-minded employees to connect.
Relocation Assistance
FIGS provides relocation assistance for eligible employees depending on level.
Fitness Subsidies
Employees receive a GymPass membership that offers live-streamed and on-demand classes in addition to entrance at select gyms and studios. FIGS HQ also has an on-site Peloton spinning room.
Home Office Stipend for Remote Employees
All FIGS employees recieve a new hire home-office stipend in their first month working with us.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

We offer a comprehensive benefits and perks package focused on your well-being. Enjoy a FIGS-sponsored weekly remote meal program with UberEats, a digital fitness stipend with OnePass, GymPass, and a free Peloton room on-site. We hold weekly company-wide meetings, exclusive Coffee Connection meetings with the FIGS Co-CEOs, and monthly Fruitful Talks with thought-leaders and industry experts. We care for our extended FIGS family by offering generous parental leave, new-parent care meals, and a transition back to work program following leave. Additionally, we support our team members through affinity groups and a thoughtfully designed Buddy Program, fostering friendship and belonging.

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