Do you delight in coming up with creative, inventive solutions to address user needs and product goals? Do you enjoy using quantitative and qualitative insights to inspire and guide your thinking? Are you passionate about product details that create an exceptional mobile experience for your users? Do you love leading small teams to big success? If you’ve answered ‘yes’ to these questions, then read on. We might just have the role for you.

ABOUT US:

ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides a commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners and the same goes for our culture.

Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark. As we expand to new markets, while scaling responsibly, those opportunities to create, build, and grow will only increase. 

Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time. 

ABOUT THE POSITION:

As our Senior Product Manager on our Marketplace mobile team, you will define, build, launch, and grow our consumer marketplace, the ChowNow app (iOS | Android). You will be an integral part in evolving a differentiated product vision and strategy to help the ChowNow app become a truly best in class mobile experience for diners to order from their local restaurants. 

As a representative of the Product organization across the company, you’ll partner with stakeholders and teams across the organization to identify new areas of opportunity for us to explore. You will have a high level of responsibility and influence over strategic company priorities.

This is an exciting opportunity to lead the development of product work that will directly impact our diners. While our Marketplace is still an emerging vision and opportunity, we’ve 4Xed our marketplace diners since 2020, and we’re excited about where we’re taking things from here.

This is a remote position based in one of our employee hubs of Los Angeles, San Francisco, Austin, Atlanta, NYC, Kansas City, or Chicago.

WHAT WE LOVE ABOUT YOU:

You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.

You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.

You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.

You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.

WHAT SUCCESS LOOKS LIKE: 

Specifically you will:

• Grow and evolve the ChowNow app (iOS and Android)
• Plan and execute on a product roadmap that balances continuous improvements with strategic experimentation and product innovation.
• Collaborate with our VP of Marketplace, Consumer Marketing, Analytics, Product Design, Engineering, Operations, etc to identify new opportunities to grow our marketplace solution.
• Keep up-to-date on the latest marketplace trends and insights that provide new ways to solve customer problems.
• Work with our research team to learn consumer behavior and better empathize with our diners and our restaurant clients.

Within 30 days, you’ll:

• Complete the ChowNow New Hire Ramp Camp.
• Learn how ChowNow positions our products and services to demonstrate value to local restaurant owners.
• Work with our research team to understand our users and identify product opportunities.
• Learn about the tech stack, database structure, and system architecture.
• Gain a complete understanding of the current state of our marketplace solution.

Within 60 days, you’ll:

• Set key success metrics and establish a high-level product roadmap based on your discovery of customer pain points and how we can solve them.
• Become familiar with ChowNow’s product development cycle by releasing your first feature into production.
• Prioritize product backlog items for two full sprints of design and development work.
• Contribute to ongoing conversation and identify product & customer opportunity areas to explore.

Within 90 days, you'll:

• Work with the team to research and test new ways we can provide value to our diners
• Present your short term strategy for our Marketplace mobile apps
• Refine the product roadmap with scope and rough project milestones.
• Share the product roadmap with key stakeholders and articulate the customer and business impact.
• Release your first major product based on your rollout strategy.

Within 6 months, you’ll:

• Become known as an enthusiastic product leader and subject matter expert, demonstrating your ability to seek out new ideas, solve problems quickly, and collaborate with teams across ChowNow.
• Define and champion the long term vision of our Marketplace experience

Within 1 year, you’ll:

• Build your product area into a successful new line of business that’s generating additional orders and revenue for our restaurant partners.

You Should Apply If:

• You have 6+ years of product management experience in developing mobile apps.
• You are comfortable with ambiguity, have a bias toward informed action, and have a track record of leading new initiatives.
• You have the ability to communicate strategy and priorities effectively with all levels of management, including C-suite.
• You can naturally formulate hypotheses and analyze results to hone in on the right decisions.
• You’re constantly curious about the latest trends in marketplace and diner behaviors.
• You have experience developing marketplace solutions for consumers. 
• You have experience building Consumer-facing products in a B2B2C environment
• You have experience working with agile teams and are a subject matter expert in teaching agile best practices.
• You are excited to interact with customers to collect feedback.
• You have previous experience in a role involved in the software development life cycle in addition to your product management experience.
• You’re a fan of iterative development, working with cross-functional teams to hypothesize, measure impact, and learn from previous releases to iterate on future roadmap plans.

About Our Benefits:

• Competitive Salary
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• A remote-first culture and up to $450 office equipment reimbursement to enable you to do your best work by setting up your home office. 
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap in our satellite offices

ChowNow takes the health and safety of our team seriously and requires all employees to be fully vaccinated for COVID-19 prior to starting work. We strongly believe that this is the best way to protect our employees, families, clients, and communities. All requests for accommodations will be considered.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.

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