Senior Product Manager – Localization & Global Partners at RingCentral
What if you could change the way the world communicates?
What if you had the freedom of a startup and the resources of a global enterprise?
You’d break new ground. Raise the bar for performance. And do career-defining work.
That’s exactly the kind of environment we’re building together at RingCentral.
RingCentral's cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies and customers together.
The Innovation team is the engine that makes RingCentral go. From Engineering to UX/UI to CloudOps, this is the place where the biggest ideas in cloud communications are imagined, developed, and delivered. If there’s a better way to bring people together, RingCentral Innovation is finding it, iterating on it, and sharing it with the world.
We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!
RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.
Our Localization team works with cross-functional teams, from partners, business development, engineering, support, marketing, professional services and sales to build and deliver localized products in 16+ languages. In RingCentral’s fast-paced continuous release environment, Localization Team is responsible for driving simultaneous shipment of localized products, across product lines and brands. As the Localization Manager in Global & Partners Product team, you are the ultimate owner of the localized customer experience for our global products and services, as well as the person responsible for driving future localization development, and global customer adoption. In this role, you will work directly with stakeholders from inception to delivery of their localization projects, ensuring that requirements are understood and implemented correctly, and that high quality localized products are delivered on time and on budget.
Own the end to end process of Localization requests from internal stakeholders, based on Global roadmap commitments.
Work with globally distributed Localization team to manage end-to-end localization works for multiple languages per release.
Engage and build relationship with cross-functional teams and stakeholders including Product, Engineering, Marketing, Customer Support, Ops, QA etc.
Work with product and engineering teams across RingCentral to ensure localizability best practices are followed to mitigate downstream issues and reduce cost and time-to-market for localization
Work with vendors to ensure all assignments and requirements are understood, and deliveries are completed on time and met quality metrics.
Work with Product teams on localization scope and requirements.
Work with Release Management and Engineering on localization process, milestones and release schedule.
Work with Engineering, vendors and QA to execute localization tasks and perform linguistic testing & bug fixing
Maintain and administer translation memory, terminology glossary, and style guides
Analyze localizability and localization workflow issues and provide optimal solutions
Review, prioritize, and track progress of issues that affect localized product content relevancy, quality, and functionality
5+ years of localization program management experience, preferably in SaaS or Enterprise software
Hands-on experience with web and software localization, CAT tools and common Translation Management System.
Excellence communication and analytical skills
Ability to lead cross-functionally, and work with minimal supervision
Culturally sensitive and ability to work well with globally distributed teams
Ability to thrive in startup environment. We want candidates with that entrepreneurial spark!
BA/BS in technical discipline or equivalent experience
Knowledge of SDLC, waterfall & agile methodologies
Knowledge and fluency in at least one non-English language or international experience is a big plus
Wicked smart and have a strong bias for action and results
Knowledge of cloud voice, video, and messaging communication products
User-focused problem solver with ability to translate user feedback and usage data into requirements
Benefits and Amenities:
Centrally located in Belmont, CA (close to highways 101, 280, and 92)
Comprehensive medical, dental, and vision
401K match and ESPP
Complimentary organic breakfast and lunch daily, and fully stocked break rooms
On-site gym with free yoga and boot-camp classes
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.