SUMMARY

Devices and Distribution (D&D) is a new and growing product organization within Disney Streaming Services, and it is focused on addressing the exciting and rapidly evolving landscape of consumer devices and distribution platforms.

The D&D charter is to:

• Deliver broad subscriber reach on existing and new consumer devices
• Accelerate international growth for our services by leveraging global distribution partnerships and integrated marketing, promotion and payment opportunities.
• Innovate on the customer, device and partner lifecycle to drive incremental discovery, signup, engagement and retention.
• Influence the evolution of partner platform roadmaps to benefit and support our rich user experiences

WHAT YOU'LL DO

As the Senior Product Manager – Customer Journeys, your job is to define and drive the roadmap for your product areas, leading cross-functional teams of engineering, design and data science talent to delight users and achieve positive business impact. Your mission is to:

• Ensure the best possible user experience for every identified customer journey on partner devices to deliver material subscribers and value.
• Integrate sales, on-boarding, and engagement customer journeys with our partner device platforms to lift customer acquisition and engagement.
• Leverage partner platform-specific features like voice, search, discovery and targeting tools to differentially acquire, engage and retain users.
• Negotiate with partners on product requirements to ensure alignment on short- and long-term roadmaps.
• Monitor device platforms and authoritatively represent their roadmaps internally.

In success, you would have defined and executed a product roadmap that ensures that we reach customers on all their favorite devices, that we drive customers to discover our content and subscribe to our services on their devices, and that we delight customers throughout their usage lifetime with a rich, consistent, convenient and continuously improving experience. Altogether this would result in material positive business impact, as measured in incremental subscribers and revenue.

WHAT TO BRING

• Minimum 5 years of experience defining the strategy and roadmap for a product or set of products, ideally large-scale consumer products and technology systems.
• Experience with the full product lifecycle, from initial concept and product discovery to launch and product optimizations post-launch.
• Leading innovation on customer experiences.
• Adept at customers-centric and data-informed decision making.
• Previous work with external partners, negotiating product requirements and advocating for the best customer experience in the B2B2C space.
• Effective collaboration with engineering and defining technical requirements.
• Outstanding communication skills rooted in structured problem solving with experience bringing clarity through all levels of the organization.
• Ideally you have previously worked on streaming video, music, or entertainment products.