Senior Product Manager, Customer Growth
Title: Senior Product Manager, Customer Growth
Location: This is a fully remote position. If you are located near one of our rewardStyle offices, come have a coffee when you want to socialize!
Our influencer app, LTK customer, powers the largest influencer-driven shopping platform used by millions of shoppers every month to find new styles and products curated by influencers all over the world. As Senior Product Manager, Customer Growth, you will be part of a growth-hungry, acceleration-minded team of problem-solvers and product-builders. This is an opportunity to grow with a fast-growing organization. We thrive in an extremely dynamic competitive environment. We focus relentlessly on the needs of our influencers and consumers. We seek product-builders whose ideas are shaped by what they have learned, but not confined by it. We seek thought-leaders who can collaborate effectively in building products.
In this role you will focus intensely on how we most effectively acquire, approve, onboard, and educate new customers every day. You’ll lead new product growth and product marketing projects on our customer Growth team. You’ll work closely with Marketing, customer Success, Design, and Engineering teams to test and build new ideas, from landing pages, web features for early new users, and key early funnels.
You understand growth and retention mechanisms and what it takes to bring a diverse set of customer segments into our product experience and have each of them quickly engage and succeed. You are data-driven and obsessed with figuring out our customers’ goals and how to get them coming back often.
Core capabilities - you have an abundance of these:
- Strong leadership abilities - you are comfortable driving discussion across functions and levels and arriving at clear goals and outcomes.
- Purposeful curiosity to uncover and understand user needs
- Natural comfort with ambiguity
- An intense drive to solve user needs/problems with disruptive, elegant product solutions
- Passion for impact while hopping over hurdles
- Empathy and intellectual humility to build strong rapport and thought-partnerships
- Excellent communication skills to work across disciplines in a positive and effective way
- Obsession with numbers and data, a deep desire to prove yourself right or wrong and make smart decisions without ego
- Ideally specific experience with marketplaces and/or e-commerce
- Mobile product experience
Key responsibilities:
- Help enhance and expand new user experiences for LTK customers, from applying to join the platform to getting started with their LTK Shop
- Identify/anticipate market trends to shape products that will best help us meet our company vision
- Conduct product research, requirements-gathering, and product rollout
- Develop and maintain growth product roadmaps aligned with business objectives
- Analyze and prioritize product roadmap/features based on relevant criteria
- Define/refine product/design processes for innovation and scalability
- Partner with Engineering Management to organize and run sprint cycles
- Manage complex, cross-functional projects across multiple teams
- Make effective build vs. buy decisions, optimizing where we focus engineering efforts
- Create compelling and efficient, cross-department go-to-market plans to ensure new products/enhancements realize the desired impact
- Executive-level tracking and reporting
Professional characteristics
- Highly adept at removing/hopping over obstacles and finding creative solutions
- Ability to work effectively both individually and in a team with minimal supervision
- Exceptional follow-through and detail orientation
- Fluency in verbal/written communication in all directions, with executives, engineers, subject matter experts
- Ability to multitask under tight deadlines
Functional requirements:
- Bachelor’s or Master’s degree; your major can be anything - we love diverse educational backgrounds, but you have a solid quantitative foundation
- Demonstrable record of professional and academic achievements
- 5+ years of work experience in B2C product management or product design, ideally with ecommerce and search experience
- 2+ years of mobile experience
- Experience working with multiple product lines and/or international experience with product lines is a plus
- Experience working with Jira/Confluence
- Experience using Portfolio and Roadmap management software
- Experience managing project and programs using an agile/scrum methodology
#LI-MM1
What's in it for you?
- Interesting problems to solve
- Competitive comp and benefits including medical, dental, and vision
- Paid Maternity and Paternity Leave
- Wellness benefits including workout from home with our live Virtual Fitness Classes!
- 401k retirement plan with LTK matching contribution
- Flexible work schedule plus Summer Fridays (Workday ends at 3pm)
- Virtual Company Happy Hours and Virtual Team Events!
- Disrupting the retail industry!
What you have to look forward to when you work or visit for team huddles at a LTK Office:
- Fully stocked bars and kitchen (free snacks all day!)
- Catered meals weekly
- Monthly Chair massages
- Laidback office environment
- Monthly themed Happy Hours!
- Free access to state of the art gym while working in or visiting our Dallas HQ
- Free Covered Parking on-site while working in or visiting our Dallas HQ
About Us
LTK is the largest global influencer marketing platform. Founded in 2011 by Amber Venz Box and Baxter Box, the company’s mission is to empower the world’s premium lifestyle creators to be as economically successful as possible.
Now in its 10th year, LTK has grown to become a three-sided marketplace, serving creators, brands and shoppers. In November 2021, LTK announced a $300 million investment by SoftBank Vision Fund 2 that values the company at $2 billion.
LTK is the most trusted and effective business-enablement platform for creators, powering their universal LTK Creator Shops™. More than 5,000 retailers employ the LTK Brand Platform for performance-driven campaigns, paid collaborations and content licensing, and invested more than $1 billion in influencer marketing through the LTK platform by summer 2021.
Shoppers purchase more than $3 billion in products annually on the LTK platform and app. LTK is headquartered in Dallas, TX with teams in the UK, Brazil, France, Germany, Australia, China and South Korea and clients in more than 100 countries.
For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment.
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of LTK are considered the property of LTK and are not subject to payment of agency fees.
LTK is an Equal Opportunity Employer.