Root
Simplifying the everyday services people need.
Remote
Remote

Senior Product Manager, Claims

+1 more | Remote
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The position.
At Root, we’ve reimagined car insurance to make it smarter, more equitable, and a better experience for all. Using technology we’re building an industry leading company from our telematics-based pricing to our AI-powered internal claims system.
Building out a technology-backed claims organization is core to our business model. Auto claims are a combination of customer support, forensic investigation, logistics, medical assessment, legal negotiation, and auto damage appraisal. It’s a fascinatingly deep space, ripe for numerous technology-based innovations. But most insurance companies are stuck in a web of antiquated systems and integrations, leaving their claims innovation as stagnant as the insurance industry at large. At Root, we built our own claims system leveraging our technology differentiation, with a modern tech stack and driven by AI. 
As a Senior Product Manager at Root, you’ll own the technology for the entire claims vertical. You’ll be responsible for product performance, facilitating stakeholder alignment, influencing the product vision and strategy, providing executive updates, developing a product roadmap, and executing strategic initiatives.
The ideal candidate has a strong product vision, an analytical mindset, experience working with internal partners, and well-honed product instincts to identify opportunities and deliver solutions that unlock business and customer value. You have a consistent track record of successfully taking end-to-end ownership and delivering results in a dynamic and fast-paced environment. This role requires strong written and verbal communication skills, an entrepreneurial spirit, and the ability to lead effectively across functions.
Root is a “work where it works best” company. Meaning we will support you in working in whatever location that works best for you across the US. We will continue to have our headquarters in Columbus and offices in other locations to give more flexibility and more choice about how we live and work.
What you’ll achieve.

  • You will innovate and improve Root’s product and drive profitable growth by developing and implementing new and complex technologies including customer-facing and internal software layered with AI and automation
  • Guide and set priorities for engineers, designers, analysts, and data scientists to drive the full product life cycle, spanning ideation, design, implementation, testing, and iteration
  • Work across functions to define product requirements and align stakeholders
  • Leverage qualitative and quantitative data from various sources to holistically understand and relentlessly improve product performance
  • Partner with the leadership team to achieve organizational buy-in on key product efforts


What we’re looking for.

  • 6+ years of business experience, 4+ years of product experience
  • Product domain expertise spanning the customer discovery, planning, and product development process
  • Experience integrating statistical or machine learning models inside of complex operational workflows
  • Exceptional leadership and interpersonal skills; naturally collaborative and able to work directly with a team as well as cross-functionally without direct managerial authority
  • Superior problem-solving skills with the ability to think strategically and innovatively
  • Detail-oriented; ability to multitask and prioritize projects
  • Roll-up-your-sleeves work ethic and “do-what-it takes” attitude to efficiently execute and drive for results in a fast-paced work environment
  • Proven ability to thrive in a results-oriented, fast-paced work environment
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Technology we use

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What are Root Perks + Benefits

Root Benefits Overview

Our benefits exist to support exceptional employees in doing their very best work. We have full health, vision, dental insurance and we cover 100% of the premiums for employees and 75% for dependants.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Root employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
A health insurance plan that provides for you and your family.
Life Insurance
Employer-paid for life insurance is equal to 60% times an employee's annual salary.
Pet Insurance
Pet insurance that protects your four-legged loved ones.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Root contributes the equivalent of 3% of your salary to your 401(K) regardless of your contribution.
Company Equity
Root offers incentive stock options that vest over a 4-year period for all of our Engineering roles.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Root also provides 6 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Root provides employees with a flexible work schedule but our core hours are generally 9-5.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Root offers up to $100 a month for qualified commuter expenses.
Company Outings
Free Daily Meals
We provide catered lunch every day.
Stocked Kitchen
Root has a stocked kitchen of snacks and drinks. Everything you need to do your very best work.
Parking
Relocation Assistance
We offer competitive relocation packages.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Root has a continuing education budget for conferences, online resources, and certifications that are related to their work.
Diversity Program
Lunch and learns
Root hosts weekly lunch and learns from
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
We have 12 hack days a year for engineers to explore new technologies or build things that aren't prioritized on our product roadmap but pique their interest.

Additional Perks + Benefits

Our carefully curated benefits and perks exist to empower our employees to do their very best work by bringing their authentic selves to work every day.

An Insider's view of Root

What does your typical day look like?

A quick standup followed by opportunities for both pairing and soloing. Maybe an occasional design meeting or retrospective. My team sits at the intersection of a lot of technologies so the day-to-day work varies. There's time carved out to learn technologies that are new to me and to help lead others with the technologies that I already know well.

Jordan

Senior Software Engineer

How does the company support your career growth?

I think the emphasis on team rather than personal responsibility makes Root a great place to grow. Engineers aren't concerned with producing their "own" work at the exclusion of helping others. Engineers at Root also just love problem-solving and step up to whatever problems I come to them with.

Liz

Software Engineer

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