Simplifying the everyday services people need.

Senior Product Manager, Claims at Root (Remote)

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The position.
At Root, we’ve reimagined car insurance to make it smarter, more equitable, and a better experience for all. Using technology we’re building an industry leading company from our telematics-based pricing to our AI-powered internal claims system.
Building out a technology-backed claims organization is core to our business model. Auto claims are a combination of customer support, forensic investigation, logistics, medical assessment, legal negotiation, and auto damage appraisal. It’s a fascinatingly deep space, ripe for numerous technology-based innovations. But most insurance companies are stuck in a web of antiquated systems and integrations, leaving their claims innovation as stagnant as the insurance industry at large. At Root, we built our own claims system leveraging our technology differentiation, with a modern tech stack and driven by AI. 
As a Senior Product Manager at Root, you’ll own the technology for the entire claims vertical. You’ll be responsible for product performance, facilitating stakeholder alignment, influencing the product vision and strategy, providing executive updates, developing a product roadmap, and executing strategic initiatives.
The ideal candidate has a strong product vision, an analytical mindset, experience working with internal partners, and well-honed product instincts to identify opportunities and deliver solutions that unlock business and customer value. You have a consistent track record of successfully taking end-to-end ownership and delivering results in a dynamic and fast-paced environment. This role requires strong written and verbal communication skills, an entrepreneurial spirit, and the ability to lead effectively across functions.
Root is a “work where it works best” company. Meaning we will support you in working in whatever location that works best for you across the US. We will continue to have our headquarters in Columbus and offices in other locations to give more flexibility and more choice about how we live and work.
What you’ll achieve.

  • You will innovate and improve Root’s product and drive profitable growth by developing and implementing new and complex technologies including customer-facing and internal software layered with AI and automation
  • Guide and set priorities for engineers, designers, analysts, and data scientists to drive the full product life cycle, spanning ideation, design, implementation, testing, and iteration
  • Work across functions to define product requirements and align stakeholders
  • Leverage qualitative and quantitative data from various sources to holistically understand and relentlessly improve product performance
  • Partner with the leadership team to achieve organizational buy-in on key product efforts

What we’re looking for.

  • 6+ years of business experience, 4+ years of product experience
  • Product domain expertise spanning the customer discovery, planning, and product development process
  • Experience integrating statistical or machine learning models inside of complex operational workflows
  • Exceptional leadership and interpersonal skills; naturally collaborative and able to work directly with a team as well as cross-functionally without direct managerial authority
  • Superior problem-solving skills with the ability to think strategically and innovatively
  • Detail-oriented; ability to multitask and prioritize projects
  • Roll-up-your-sleeves work ethic and “do-what-it takes” attitude to efficiently execute and drive for results in a fast-paced work environment
  • Proven ability to thrive in a results-oriented, fast-paced work environment
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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are Root Perks + Benefits

Root Benefits Overview

Our benefits exist to support exceptional employees in doing their very best work. We have full health, vision, dental insurance and we cover 75% of the premiums for employees and 75% for dependents.

Volunteer in local community
Partners with Nonprofits
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Root offers HSA, FSA, and/or Dependent care accounts
Disability Insurance
Root provides short and long-term disability coverage to our associates with at least one year of service.
Dental Benefits
Our dental plans offer competitive coverage with a wide network of dentists to choose from
Vision Benefits
Our vision plan is easy to use and at a very competitive cost.
Health Insurance Benefits
We offer health plan options as well as monetary savings through incentives and tax-advantaged spending accounts
Life Insurance
Root covers life insurance for all employees, and additional insurance coverage is available as well.
Mental Health Benefits
Our robust EAP supports you through all phases of life from counseling to identity theft and more
Retirement & Stock Options Benefits
401(K) Matching
Root contributes the equivalent of 3% of your salary to your 401(K) regardless of your contribution after one year of service.
Company Equity
Root offers incentive stock options that vest over a 4-year period for all of our Engineering roles.
Child Care & Parental Leave Benefits
Generous Parental Leave
Root offers 6 paid weeks to bond with your new child after one year of service. Additional time off is available to the birth parent for recovery.
Flexible Work Schedule
Root provides employees with a flexible work schedule but our core hours are generally 9-5.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Root has a stocked kitchen of snacks and drinks. Everything you need to do your very best work.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Root has a continuing education budget for conferences, online resources, and certifications that are related to their work.
Diversity Program
Lunch and learns
Root hosts regular lunch and learns covering various topics
Cross functional training encouraged
Promote from within
Time allotted for learning
We have 12 hack days a year for engineers to explore new technologies or build things that aren't prioritized on our product roadmap but pique their interest.

Additional Perks + Benefits

Our carefully curated benefits and perks exist to empower our employees to do their very best work by bringing their authentic selves to work every day.

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