About Spin

Spin is a micromobilty company that operates fleets of rental electric bikes and electric scooters in cities and campuses across the United States and Canada. Spin launched the first-ever stationless bike share program in the United States and was instrumental in crafting the world’s first mobility permitting system that is now used around the world. Spin is known for its city- and campus-friendly approach to micromobility, and was the first operator to deploy a number of technology innovations to improve rider compliance, such as sidewalk riding detection technology. Spin consists of a diverse team of experienced professionals from the public sector, private sectors, and the transportation advocacy world, all of whom are committed to fulfilling the company’s mission - to help create a world full of 15-minute cities.

For more information visit https://www.spin.app

About the role

Spin Product Managers lead the definition, roadmap and requirements for our products. We are looking for a creative Senior Product Manager to help Spin meet the regulatory and permit requirements of our city partners and to help us stay competitive with our peer companies in applying for tenders and RFPs.

Responsibilities

• Product Strategy: Lead and establish a shared product vision for our city product across technical teams (including engineers, designers, and data analysts) and with stakeholders in government partnerships, safety, sustainability and public policy.
• Research & Discovery: Become a specialist on the micromobility industry and competitors to benchmark features and the competitive environment. Observe rider behavior with Spin products to understand how they interact with regulatory requirements and other features that are required by cities and campuses.
• Goal setting: Set objectives and key results for Spin products to continuously grow our business and develop industry-leading enhancements.
• Data proficiency: Use data tools such as Amplitude and Looker to measure the success of city and regulatory features to analyze where to best focus our future efforts to improve conversion and increase customer satisfaction.
• Experiment: Develop hypotheses and key metrics to conduct A/B testing in Apptimize
• Core Product Management: Write user stories that capture key requirements and acceptance criteria for development of product features, enhancements and applications.
• Communications: Own and socialize roadmaps, priorities, experiments and decisions across a wide spectrum of stakeholders including but not limited to government partnerships, customer care, growth and marketing, safety, equity, and sustainability teams.
• Collaborate: Work with the rest of the product team, in particular the rider experience product manager and designers to craft products that provide the highest value to our city and campus partners. Create a strong bond with key engineering teams that deliver on city priorities.

Qualifications

• Minimum of 3 years of experience as a product manager, leading product experience which includes designing user facing features. Transactional experience and mobile application expertise is preferred.
• Comfortable defining, tracking, storing, and analyzing metrics that showcase the success of our products, in collaboration with data analysts.
• Ability to challenge and debate issues of importance to identify the best possible outcome for the customer (i.e. cities and partners) without degrading the end user experience.
• Ability to handle feature ambiguity, complexity, and interdependencies in an organized and structured way.
• Strong communication and intuition for strategy at every level -- within teams, within the company, to users, and to external stakeholders.
• Ability to understand technical matters outside of personal areas of expertise, and synthesize them for broad discussions.
• Ability to listen, and build consensus across a large matrixed organization to handle user problems, achieve objectives and deliver results.
• Strong decision-making, problem solving and prioritization skills; ability to manage multiple projects with competing priorities.
• Technical background, including but not limited to a Bachelor's degree in Computer Science, Engineering or other technical discipline.
• Strong verbal/presentation and written communication skills.
• Passionate about mobility and transportation.

Benefits & Perks

• Opportunity to join a fast-growing startup and help shape and establish the company’s industry leadership
• Competitive health benefits
• Unlimited PTO for salaried roles
• Pre-tax commuter benefits
• Monthly cell phone bill stipend
• Wellness, Home Office & Internet perk for salaried roles
• A monthly Mental Health Day-Off for salaried roles
• 401K
• WeWork Pass (eligible remote salaried FTE)

Spin is an equal opportunity employer and will not discriminate against any employee or applicant for employment in an unlawful matter. We celebrate diversity and are committed to creating an inclusive environment for all individuals. Spin treats all employees and job applicants on the basis of merit, qualifications, and competence without regard to any qualified individuals' sex, race, color, religion, national origin, ancestry, gender (including pregnancy, breastfeeding, or related medical condition), sexual orientation, gender identity, gender expression, age, physical or mental disability, medical condition, genetic characteristic or information, marital status, military and veteran status, or any other characteristic protected by state or federal law. Spin also considers qualified applicants with criminal histories, consistent with applicable local, state, and federal law.

Spin is committed to providing reasonable accommodations for qualified individuals with disabilities in its job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].