Q2
As passionate about our people as we are about our mission!
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Senior Product Manager - Business Accounts

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Senior Product Manager, Business Accounts

Banking as a Service

 

An early pioneer in Banking as a Service, Q2 is the platform behind some of the biggest names in fintech banking today. Over the years, we’ve worked with amazing clients like Square, Credit Karma, Betterment, Acorns, and many others to launch next-generation financial services that are redefining banking for millions of everyday Americans nationwide. As we scale our platform into the tens of millions of users, we’re looking to bring on a Senior Product Manager to own the product lifecycle for all our business account products and help us define the BaaS ecosystem of the future.

 

In this role, you’ll work with customers, prospects and internal stakeholders – engineers, ops experts, business analysts, sales managers, sales engineers, implementation specialists and support personnel – to direct the end-to-end product management process for our business account line. This includes strategic planning, feature analysis & prioritization, product documentation, partner management, sales and marketing enablement, and bank partner operations for your product portfolio. Think of yourself as the glue that ties together Q2’s Banking as a Service platform: working with all the different parts of our group to help us launch new products and evolve our existing ones so our clients can continue defining the cutting edge of banking.

 

The ideal candidate for this role has business account and transactional experience in the technology sector (though we’ll consider all folks with deep SaaS product management expertise) and has worked with both banks and tech/fintech companies to launch business account related products at scale. If you’re product-focused, scrappy, driven, and a great problem solver – you’d feel right at home on our team.

 

 

Responsibilities

· Responsible for strategic product roadmap for business accounts and related products

· Manages internal and bank stakeholders to ensure on-time delivery of our business accounts feature roadmap

· Collaborates with Q2 BaaS’ Product Leadership Team and internal stakeholders to align on product roadmap with company strategy

· Owns the end-to-end product lifecycle process for business accounts, including but not limited to:

· Prioritizing product feature requirements and development tasks

· Defining, analyzing, translating, and documenting detailed business requirements for engineering

· Providing detailed analysis and translation of bugs and defects for engineering

· Managing a product feature backlog

· Reviewing metrics to determine customer satisfaction, feature adoption, churn/burn, development velocity, defect percentage, and delivery rate.

· Responsible for supporting sales, services and partner enablement and support activities, including the following:

· Communicating product and feature development commitments

· Defining product roadmap and feature delivery timelines for business account onboarding, transaction mapping and associated reporting.

 

· Coordinating product launch and release activities, including the following:

o Internal product training

o Working with marketing team on sales tools, messaging, marketing material and website content

o Coordinating internal, customer-facing and partner product documentation

o Performing internal and customer-facing release demonstrations

· Conducting roundtable discussions with sales, services and partners to continually improve and refine partner enablement strategy

· Provides business banking product expertise to new and existing projects and implementations

· Participates in consultative sales discussions and presentations with strategic prospects and customers alongside our sales and customer relationship teams

· Researches industry and technology trends, reviews professional publications within each supported vertical market, and identifies market opportunities

 

Required Skills and Experience

· Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 12 years of related experience; or an advanced degree with 8+ years of experience; or equivalent related work experience

· 8+ years of experience managing a software product portfolio, with strong preference given to candidates with experience in creating and managing financial business accounts

· Knowledgeable about business banking and accounts, BaaS, SaaS, fintech, cloud technology

· Highly proficient in business analysis and solution design

· Experience with project, sprint and release planning; has launched products at scale

· Excellent organizational and communication skills

· Experience working in an Agile/Scrum environment is a plus

· Experience defining product strategy is a plus

· Technical understanding of software design concepts is a plus

 

You are…

· Highly determined and driven to achieve results with a clear track record of doing so

· Scrappy; quick to find the best path to a goal by collaborating with others

· An intuitive problem solver

· Comfortable operating in ambiguity

· Detail oriented with an eye for data analysis

· An effective communicator that can align internal and external stakeholders

· A pragmatic optimist that brings positive energy to everyone they work with

 

 

 

 

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are Q2 Perks + Benefits

Q2 Benefits Overview

At Q2, we are as passionate about our people, as we are about our mission!
Q2 invests in our employees success by providing robust employee health and wellness benefits.

Some Benefit Highlights include:
* Lifestyle Spending Accounts (For Gym, Babysitter, DogSitter etc.)
* Family Planning Benefits (Including Adoption Support)
* Parental Leave Benefit: New parents can enjoy 12 weeks of paid leave.
* Flexible Time Off
* HSA Matching Program
* 401K Matching Program
* Career Development Programs
* Active ERG Teams, Communities and Education
* Q2 Community and Philanthropy Programs
* Our You Earned it! Employee Rewards & Recognition Program:
These are points given between any employee recognizing great work or collaboration. The points are redeemed for products, or converted into cash donations for various charities of choice,. They can also be donated to our employee compassion fund. (See below)
* Q2 Employee Compassion Fund - Our employees donate to this fund, which is established for Q2 employees who may need short term assistance.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Want to know more about our authentic culture and work environment?
Check us out at: https://www.q2.com/culture and explore jobs today.
We'd love you to join our super hero "Circle of Awesomeness" and be part of #Q2Peeps today!

Q2 hosts various employee recognition events, philanthropic activities and our communities events, as part of our mission to build stronger more diverse communities:
* Dodgeball for Charity! (We raised $102K- last year!)
* Q2 Spark (Part of our mission to support our communities, and the communities of our customers!)
* Q2 Philanthropy Fund! We have partnered with Austin Community Foundation to make it easier and more accessible for non-profit organizations to apply for grants from Q2, as part of our community support mission.
(Check out the Q2 Stadium Dreamstarter Program!)
* Annual Employee Appreciation Day!
* Our Annual Circle of Awesomeness Celebration (A full day's celebration of employee recognition for outstanding achievements!)

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