Senior Product Analyst
The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,600+ team members and values that guide a culture where people embrace the belief that everyone can contribute.
Product Analysts at GitLab are curious, highly strategic, and focused on making GitLab better through trusted data insights. Working with product teams, they look at customer behaviors across the customer journey and help make the customer experience and business outcomes better. As a member of the product data analysis team, the successful candidate will develop BI solutions to understand usage activity, create and own multiple Product Key Performance Indicators, develop a deep understanding of product health and the customer experience, advance data acumen across the company, and promote strategic decisions through data storytelling.
Responsibilities
- Perform strategic and ad-hoc data work in support of Product Managers
- Identify opportunities in data to accelerate product adoption, retention, engagement, and/or monetization
- Develop dashboards and define metrics that inform success for the Product Team
- Help design, execute and evaluate A/B tests to improve the user journey
- Explore large, complex, and loosely defined datasets to create actionable insights
- Serve as the Technical DRI for the Product Key Performance Indicators
- Serve as the Business DRI for the Product areas of the Enterprise Dimensional Model – the future of Trusted Data @ GitLab
- Explain trends across data sources, potential opportunities for growth or improvement, and data caveats for descriptive, diagnostic, predictive (including forecasting), and prescriptive data projects
- Develop user archetypes and build dashboards to demonstrate their usage patterns
- Capture and document data user stories, use cases, and workflows
- Craft code that meets our internal standards for style, maintainability, and best practices
- Operate in an iterative mindset, focused on delivering improvements and value at high velocity
- Document every action in either issue/MR templates, the handbook, or READMEs so your learnings turn into repeatable actions and then into automation following the GitLab tradition of handbook first!
- Work collaboratively with product team members such as: Product Managers, Engineering, Design, as well as with Data team members such as Data Analysts and Data Engineers
Requirements
- Experience leveraging descriptive and predictive data techniques (Typically 5+ years for Senior)
- Experience focused on feature and usage metrics, A/B testing, conversion and retention, segmentation, and developing user archetypes and their usage patterns
- Experience uncovering data insights to form hypothesis, designing product experiments, evaluating results and making recommendations
- Advanced Level SQL
- Advanced BI dashboard development (we use SiSense)
- Experience working with a Data Warehouse built using Kimball dimensional modeling
- Ability to design, document, and communicate models using Entity Relationship Diagrams
- Able to read Ruby to trace data flows and code paths
- Comfort working in a highly agile, intensely iterative software development process
- Effective communication skills: Regularly achieve consensus with peers, and clear status updates
- Experience owning a project from concept to production, including proposal, discussion, and execution
- Self-motivated and self-managing, with strong organizational skills
- Share our values, and work in accordance with those values
- Ability to thrive in a fully remote organization, being collaborative and supportive
- Ability to use GitLab
- Previous experience supporting product or growth team
- Comfortable with fast-pace and ambiguity in a start-up environment
Hiring Process
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that applicants can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.
- Selected candidates will be invited to schedule a screening call with one of our Global Recruiters
- Next, selected candidates will be asked to complete a written Assessment
- Next, selected candidates will be invited to interview with a Manager, Product Analytics
- Next, selected candidates will be invited to interview with a Product Analyst
- Next, candidates will be invited to interview with a Product Manager, Growth
- Finally, selected candidates will be invited to interview with our Director of Product, Growth
Additional details about our process can be found on our hiring page.
Compensation
To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.
Additional details about our process can be found on our hiring page.
For Colorado residents: The base salary range for this role’s listed level is currently $84,000 - $147,600 for Colorado residents only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Disclosure as required by the Colorado Equal Pay for Equal Work Act, C.R.S. § 8-5-101 et seq.
Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
