Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:  

Team

Come join the Platform Foundation and Administration Product team and work with a talented group of PMs, developers, designers and researchers. Platform Foundation and Administration looks to provide scalable, intuitive platform services and experiences that enable ServiceNow, partners and customers to build, extend and deliver ServiceNow products.

Role

You will be leading the efforts to modernize our core platform capabilities with regards to queue management, message queues, and scheduled jobs. In addition, you will help to scale our core services in a cost-effective manner by working closely with our cloud operations teams as the complexity and needs of the applications evolve. This role is highly collaborative, working with peer inbound and outbound product managers across BUs, customers, engineers, designers, researchers, and other cross functional teams.

What you get to do in this role:

Product Strategy and Planning:

• Drive product vision and strategy that sets us up for success as we look to scale to $10B+ in revenue
• Collaborate with customers, researchers, and designers on developing and testing innovative product ideas
• Validate and refine product designs/early product offerings through Design Partner Program, Product Advisory Council and with other customers directly
• Subject matter expert on competitive analysis and technical challenges
• Understands tech trends and how they affect the roadmap
• Continually define and groom epic and story product roadmap with 3-4 release horizon
• Engage stakeholders on necessary inputs for product strategy & roadmap, get buy-in, manage communications, expectations and dependencies

Requirements Prioritization and Release Management:

• Gather, prioritize and define requirements (while actively grooming backlog) into executable epics and user stories for engineering
• Establish and maintain relationships with the other BUs to evaluate and manage cross-BU dependencies (both from and to the BU)
• Create product/feature plans for each release, including acceptance criteria, use cases, success metrics, and related documentation
• Collaborate with engineering team on release mgmt.: understand status, risks, dependencies and help address risks and resolve issues

Customer Insights:

• Define key product success metrics and ensure they are instrumented & reviewed
• Understand how customers are using the product, gains & pains, reasons for low usage
• Know top 3-5 customers intimately, their specific use cases, gains & pains
• Understand use cases by BU to better serve internal customers

Qualifications

To be successful in this role you have:

• 12+ years of software product management experience
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Experience driving solution development through big-picture solution development
• Ability to serve as a team lead, and coach employees at lower levels

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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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