Senior Principal Product GTM Program Manager - Customer & Industry Workflows Product Team at ServiceNow
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
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Senior Principal Product GTM Program Manager - Customer & Industry Workflows Product Team
Santa Clara, CA
This position reports to: Sr. Director of Outbound Product Management – Customer Workflows
Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.
People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
The Customer Workflows business unit products enable organizations to create seamless customer experiences and drive fierce customer loyalty. Our products, Customer Service Management (CSM) and Field Service Management, deliver omnichannel customer engagements, while uniting the front, middle, and back office to help teams resolve issues faster, and drive great experiences through our products.
ServiceNow and the Customer Workflows business unit is experiencing tremendous growth with the market acceptance of products, apps, and related industry solutions and we are transforming our Enterprise New Product Introduction (NPI) operating model to support our speed of innovation.
As a Sr Principal Program Manager, you will be responsible for managing key product management cadences with a focus on quarterly GTM release readiness programs from start to finish. You will be responsible for providing a proactive, strategic perspective on process improvements, as well as a tactical view into daily progress and issues. Your primary focus will be product management, but your responsibilities will include cross-functional coordination. Each day you will exercise key skills such as conflict resolution, cross-team collaboration, as well as asking and answering questions with precision.
What you get to do in this role:
· Work closely with your Engineering Program Management counterparts and the corporate NPI function to align and develop the overall Customer Workflows business unit prioritization, milestones, deliverables, and success criteria for large, complex programs or projects
· Identify, assess, prioritize, and mitigate risks to meet program objectives.
· Generate new data needs and requirements to provide actionable insights to senior leadership
· Host meetings spanning executive-level to large cross-functional updates
· Simplify complex issues into a crisp, actionable exec-level status
· Provide a proactive, strategic perspective on improvements to the business, SDLC or infrastructure processes
· Analyze trends and data and create reports and dashboards to provide actionable insights to senior leadership
· Coordinate the day-to-day activities required to deliver a high-quality product on time
· Host regular release meetings & executive read-outs; deliver crisp status updates to all stakeholders and senior leadership
In order to be successful in this role, we need someone who has:
· Minimum of 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or equivalent experience
· PMP and Agile certifications
· Strong working knowledge of MS Excel, MS PowerPoint, MS SharePoint and similar applications
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.