Senior Platform Product Manager

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At Sprout Social, our business is our product. Our software is used by 30,000+ organizations to create stronger relationships with their customers and build the world’s most beloved brands. We have a relentless focus on solving hard problems for our customers, and our people and our culture are our competitive advantage. This approach has earned Sprout awards both for our software (G2) and our culture (Glassdoor).

As a Senior Product Manager for our Global product team, you’ll be in a unique role to define and drive product vision and strategy for both our internal teams and our customers. Your team owns the utilities and frameworks that bring consistency to user experiences and engineering approaches across the platform. You’ll also be thinking about how to execute your work in coordination across multiple product teams. This includes regularly sharing your team’s plans, work-in-progress, and results with other product teams and any other internal stakeholders vital to your team’s success.

Since our Product Managers are highly collaborative, we’re looking for someone with proven experience shipping real work into the world, in collaboration with a team of engineers and designers. You should also have experience evangelizing product plans, executing product roadmaps, and creating plans to meet milestones and goals. This is a great opportunity to take your past experiences with product strategy, project management, and cross-functional collaboration, and blend them into a high-impact role for an award-winning product.

As a product-led company, it’s critical that we have the best Product Managers on our team. This position would live within our Global product area. If you’re an experienced Product Manager, we’d love to talk with you!

Qualifications

These are the minimum qualifications that our hiring team is looking for in this role:

  • 4+ years of Platform Product Management experience.
  • Experience building and launching platform products, developer platforms, or microservices.
  • Experience driving product, strategy, and technical discussions.

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

  • Experience establishing a platform product strategy. Including capabilities, components, and APIs that would be used by multiple applications and customer-facing features.
  • Demonstrated cross-functional experience influencing other product leaders at every level. 
  • Demonstrated ability to quickly absorb technical concepts and effectively simplify and communicate them to a non-technical audience.

Within 1 month you will…

  • Complete Sprout’s New Hire training program alongside other new Sprout team members. You’ll gain a broader understanding of our product and how your role fits into the organization.
  • Partner with the Director of Product to set initial priorities and align on expectations for your role.
  • Start building relationships with engineers and designers in your product team (we call them “squads”) as well as across the broader Product Management team.
  • Try using the Sprout product yourself—to see it the way a customer does.

Within 3 months you will…

  • Lead day-to-day product execution for your team delivering value to customers every 2 weeks. You’ll identify project goals, write user stories, and organize releases.
  • Understand the engineering behind the Sprout product well enough that you can predict some product trade-offs and ask your team productive questions.
  • Establish credibility and trust across your team and key internal partners to be able to become an effective coach and advocate.
  • Collaborate with other product managers for cross-team problem solving and feature delivery.

Within 6 months you will…

  • Begin analyzing our qualitative and quantitative research to start forming hypotheses about how our product can better fit our customers’ lives.
  • Facilitate quarterly roadmap planning for your team and represent the plan to the rest of Sprout’s product teams, including executive leadership.
  • See a high impact project through from start-to-finish. You’ll assume ownership for results of your team’s product releases and how you learn from them.
  • Identify key opportunities for improvement within your team and the overall Global PM team.
  • Start developing a deep understanding of data. Begin efficiently accessing and analyzing the data needed using Redshift, SQL, Tableau, and other similar analytics tools.
  • Start establishing platform product strategy. Including capabilities, components, and APIs that would be used by multiple applications and customer-facing features.

Within 12 months you will...

  • Begin owning your squad’s performance against KPIs
  • Follow technical trends in the industry. Make recommendations on which new technologies to invest in or leverage.
  • Own the platform and drive the technology roadmap to build scalable, maintainable, and reliable platforms.
  • Be ready to take on new challenges to help your team and the broader PM organization -- including things we maybe haven’t even anticipated yet!

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

  • Insurance and benefit options that are built for both individuals and families
  • Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
  • High-quality and well-maintained equipment—your computer will never prevent you from doing your best
  • Wellness initiatives to ensure both health and mental well-being of our team
  • Ongoing education and development opportunities via our Grow@Sprout program and  employee-led diversity, equity and inclusion initiatives.
  • Growing corporate social responsibility program that is driven by the involvement and passion of our team members
  • Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting


Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our 2021 DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law.

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Candidate Location Eligibility:
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Greensboro, NC
Houston, TX
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New York City, NY
Ogden, UT
Orlando, FL
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Provo, UT
Raleigh-Durham, NC
Rochester, NY
Salt Lake City, UT
San Antonio, TX
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Washington DC
Wilmington, NC

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • MySQLDatabases
    • RedisDatabases
    • SalesforceCRM

An Insider's view of Sprout Social

What’s the vibe like in the office?

We are invited to bring our authentic selves to work. The result is a culture without pretense.

Aja Saunders

Receptionist Systems Specialist

What's the biggest problem your team is solving?

The Growth Activation squad is focused on the challenge of retaining trial users and converting them into subscribers. We find solutions by A/B testing our features, using data science for quantitative analysis, using user interviews for qualitative analysis and working with other teams at Sprout on Growth strategies.

Andrew Kos

Senior Software Engineer

How has your career grown since starting at the company?

When I first joined Sprout, I could count the entire Sales team on one hand. Since then, my career has taken a variety of paths, from training and enablement to assisting our Sales team from a strategic perspective as a Solutions Engineer. Thanks to a workplace environment that fosters growth, I’ve been able to advance my career at Sprout.

Jordan Balkin

Solutions Engineer, Sales & Success

How do you empower your team to be more creative?

Instead of turning down ideas that seem unattainable, we encourage our teams to think through how we can solve challenges in unique ways. By testing and experimenting, we create an environment that fosters innovation and promotes creative thinking.

Jamie Gilpin

CMO

What's something quirky about your company?

At the conclusion of our company wide Kickoff party, tubs of McDonalds cheeseburgers mysteriously appear and rain down on us like a blizzard in the Chicago winter. But a good blizzard.

Molly Jones

Senior Employee Experience Manager

What are Sprout Social Perks + Benefits

Sprout Social Benefits Overview

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

- Insurance and benefit options that are built for both individuals and families
- Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
- High-quality and well-maintained equipment—your computer will never prevent you from doing your best
- Wellness initiatives to ensure both health and mental well-being of our team
- Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
- Growing corporate social responsibility program that is driven by the involvement and passion of our team members
- Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Hybrid work model
President's club
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
We provide the opportunity for U.S. employees to purchase stock at a discounted price and share in the potential financial success and growth of the company.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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