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Job Category
Products and Technology

Job Details

The Marketing Automation Technical Operations (MATO) team operates within and supports Salesforce's global Digital Marketing organization. Our technology, processes, and staff support a large percentage of Salesforce's Lead Generation pipeline, along with maintaining and synchronizing Email Preferences across the company's technology infrastructure, among other key Product and Services offerings.

What Are We Looking For?

MATO is seeking experienced Senior Technical Product Managers to intake and own the success of one or more internal-facing Products within Digital Marketing, ensuring our strategy, roadmap and deliveries meet the needs of our stakeholders and company. Key areas of investment include data democratization (Data-as-a-Service), dynamic response qualification (Business-Process-as-a-Service), real-time personalization (RTP), and end-to-end privacy and preference tracking within expanding models.

As one of our Senior Technical Product Managers, you will be the figurehead and customer champion for a number of previously back-office offerings, responsible for staying market current, iterating on roadmap, ensuring deliverables meet user stories and expanding needs, and for the continued success and enablement of our end-user teams and executives. This position will report to our Director of Technical Product Management, with heavy overlap and collaboration across our growing organization.

Successful Senior Technical Product Manager (SrTPM) candidates are enthusiastic problem solvers who thrive on being engaged in all levels of their teams. They are strong communicators and networkers, known for developing lasting and credible alliances. They must think quickly under pressure, motivate their teams, and own the timely and accurate delivery of issue investigations, and metrics. The ability to read between the lines, anticipate issues, and communicate consistently and accurately across various channels are key requirements.

Within MATO, you'll work closely with our Solutions team, who will intake, design, and bring live bodies of work you prioritize. You'll also work closely with our Platform and Managed Accounts teams, intaking user stories and roadmap requests, and aligning these within and against feedback from other stakeholder teams. You'll have conceptual ownership of your internal Product area, and will be expected to ensure its continued success, relevance, and evolution, including working closely with senior and executive stakeholders to ensure alignment. Finally, as with all MATO staff, you'll raise our team's game by making and executing ongoing recommendations to implement new tools and approaches.

Responsibilities include (but are not limited to):

• Role Hybridization - Fulfill Product Owner responsibilities within your named Scrum team(s), alongside Product Management duties.
• Market Relevance - Monitor and analyze market trends in the industry and in general. Study competitors' services and products. Collate and champion best practices and learnings in your space. Able to assess emerging products and companies to measure their potential value or threat to the company and its products, as well as make recommendations on which new technologies to invest in or leverage.
• Ideate & Innovate - Explore new ways of improving existing services and products. Gather and promote the most relevant ideas into features. Identify and present innovative product solutions.
• Knowledge - Develops a broad technical understanding of our integrated ecosystems, and a deep technical understanding of their owned business area, history, B2B2C2Me variations, and related regulations & risk categories.
• Strategy & Roadmap - Set & revisit product visions and strategies. Plan and prioritize what (and when) our product teams will deliver, based on the business value each change will bring to our customers. Experienced in product lifecycle management.
• User Stories & Features - Uncover and understand customer needs (the "what") and translate them into strong and comprehensive user stories and requirements.
• Business Value - Uncover and understand the customers goals and frustrations (the "why") to ensure we are solving meaningful problems, not just shipping features. Create and maintain Customer Personas to connect work to key customer demographics.
• Collaboration - Ability to work well with internal teams, including developers, engineers, architects, quality assurance, and operations. Ensure requirements are fully understood and that implementation plans match expectations.
• Methodology - Comfortable within project management software, and able to deliver within SCRUM / AGILE, and against Waterfall approaches. Coordinates product releases with marketing, sales, and development teams.
• Tracing & Transparency - Define success criteria for testing and product acceptance. Define, measure, and broadcast product metrics, KPIs within dashboards, office hours, comms channels, and QBRs.
• Aligns & Evangelizes - Serve as a product evangelist and subject matter expert. Anticipate and answer incoming questions about the product and its capabilities.
• Enablement - Provides product training and technical expertise. Facilitates the creation and maintenance of proper product documentation. Creates content for certification, self-service deflection, and presentation. Presents work to stakeholders, and participates in new business presentation opportunities with external prospects and customers.
• Flexible - Travels as required. Performs other related duties as required.

Minimum Qualifications:

• 4+ years of relevant industry experience, preferably managing Products in the Marketing Automation, Privacy / Legal, and/or Customer Relationship Management (CRM) space.
• Phenomenal leadership skills and ability to inspire team members.
• Experience working with remote / global teams and governance structures.
• Aptitude to quickly understand systems and technical concepts in order to explain to business partners.
• Aptitude to identify and address delivery, model, and staffing challenges.
• Proven track record of delivering successful products, concurrently and at scale.
• Ability to work independently with little or no supervision while maintaining a high level of efficiency, within a distributed remote and global organization.
• Self-motivated and enthusiastic with proven creative and critical thinking capabilities.
• Understands and deals well with rapid development cycles and within shifting priorities; remains flexible and calm in the face of uncertainty.
• Ability to lead productive calls, identify decisions made, and clearly state action items.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Strong attention to detail and focus on task completion.
• Highly proficient in MS Office, Google Docs, LucidChart / Smartsheets, Jira / GitHub, virtual meeting & collaboration software.

Preferences:

Preference will be given to applicants with experience in one or more of the following:

• Experience working within or with Enterprise scale organizations in a consultancy / professional services capacity a plus.
• Background internal / business program management is preferred.
• Project or implementation management experience within SaaS, CRM, MAP (Marketing Automation Platform) is strongly preferred, especially projects within the Salesforce Marketing Cloud.
• Technology - Familiarity with our tech stack is helpful: Salesforce Sales & Marketing Clouds, common 3rd-party Event / Webinar providers, network / API
• Education - We prefer a Bachelor's degree in business or computer science, or equivalent business experience.

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