About DailyPay

DailyPay is the leader in the on-demand pay industry with an unrivaled technology platform, an unmatched list of blue-chip clients and an extensive list of industry awards. We are rewriting the invisible rules of finance by creating a new financial system. A financial system that is more equitable and inclusive, and benefits everyone. A financial system that enables workers to access their earned pay when they need it. We believe that money should move faster and smoother between employer and employee, between merchant and shopper, between financial institution and customer.

We are a mission-driven company hyper-focused on designing technology that can build a better financial system and future. It’s no wonder that we are growing at an extraordinary pace. Now we are looking for people who are as passionate as we are about reimagining how money moves. If you’re willing to define new rules, change systems and lives, come join us at DailyPay.

The Role:

At DailyPay, our goal is to bring our customers closer to the decisions we make. We know that user research is the key to making customer conversations easier and more productive. We believe great products are built by deeply understanding our market and our customers — who they are, what motivates them, why they behave the way they do, and what they think of our brand, our products, our services, and the overall market. As the Senior Manager of User Research, our Product and Design team will lean on you to help us define the vision of user research at DailyPay. You will also play a central role in working across the company to share what we learn about our users and customers. 

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

• Define the vision for and execute on User Research at DailyPay
• Implement best practices for research across a number of different sources of insights
• Plan and execute a wide variety of research activities, using both qualitative and quantitative methods
• Generate insights from business analytics and user feedback - Develop ideas on new or more efficient ways to answer questions that we have about users
• Collaborate with designers and product managers to solve problems with data and evidence - Oversee research projects conducted by outside vendors, if applicable
• Build resources and train UX designers to enable them to execute their own research projects
• Work across all of DailyPay to drive better research practices
• Occasional need to work outside of normal business hours as required to support customers may be required

What You Bring to The Team:

• 5+ years of experience in a user research role creating research strategy, and conducting research.
• A portfolio of work samples showing how you have executed qualitative and quantitative user research studies, and demonstrating the impact of your research on the customer experience or business strategy.
• Professional experience in applied product research, preferably supporting a design team for a commercial B2B, B2C, SaaS or mobile product experience.
• A human-centric approach to research, and the ability to be highly organized, creative and empathetic.
• Expertise with moderated and unmoderated testing, ethnographic research, group facilitation, survey design, sampling methods and validity in research design.
• Knowledge of the cognitive principles that impact how people perceive online information.
• Strong written and verbal communication skills that let you illustrate and share study plans, findings and insights creatively and persuasively.
• University degree in interaction design, psychology, human factors or a related subject area preferred
• Occasional need to work outside of normal business hours as required to support customers may be required

Bonus Points for: 

• Must have excellent interpersonal skills. Ability to communicate with, and persuade, varied audiences and argue for results (both orally and in writing) is a plus.
• Previous experience researching the technology and FinTech Industry is a strong plus.

What We Offer

• Competitive compensation
• Opportunity for equity ownership
• Exceptional health, vision, and dental care
• Light breakfast, snacks, and a daily stipend for lunch
• Employee Resource Groups
• Fun company outings and events
• Unlimited books from Amazon
• Unlimited PTO
• 401K with company match

No sponsorship is available for this position.

DailyPay does not accept and will not review unsolicited resumes from search firms.

DailyPay requires all colleagues in in-office positions be vaccinated against the Covid-19 virus unless there is a documented and approved medical or religious accommodation. As a condition of employment, prior to your start date, you will be required to complete an attestation of vaccination.

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organization where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working. 

We welcome people of all backgrounds to join us on our mission*. If you require reasonable accommodation for any aspect of the recruitment process, please send a request to [email protected]. All requests for accommodation will be addressed as confidentially as practicable.

 *DailyPay is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.