The Position

Senior Manager, Product Operations

What We Need

A highly motivated customer-centric Senior Manager, Product Operations to support the Product team by driving operational excellence through process improvement and operational discipline. Come join an exciting product organization that thrives on new ideas and fosters an environment of innovation. This is an opportunity to help a growing team continue to scale, improve efficiency and productivity, and ultimately help us build the best products for our customers. We’re looking for a passionate, collaborative leader to establish business processes and best practices, create influence strategies that cross organizational boundaries to achieve broad business goals and drive optimization within our organization as we continue to deliver value to our customers, grow our market share, and drive business results. 

Your Area of Focus

• Product Team Efficiency and Effectiveness
  • Drive, Coordinate, and Streamline Product Team Processes
  • Develop, maintain and rollout best practices
  • Lead and evolve the Product team Onboarding experience
  • Create and manage Team Development Program
  • Maintain templates, guidelines, references, and resources for product managers and drive standardization
  • Lead Product team and Product/Tech weekly sync agendas
• Company Product Release Readiness
  • Lead Monthly Release Readiness activities
  • Partner with stakeholders to iterate on process improvements
• Organize and structure Product Planning Process
  • Coordinate and drive Quarterly and Annual Planning Process
  • Define content and templates and set expectations on roles/responsibilities of those involved 
• Refine and Improve Product Feedback Loop
  • Manage the customer feedback lifecycle
  • Make the right data easily available and integrate into Product Team Processes
  • Partner across the company on Community Initiative

Your Professional Qualifications

• Must have 5+ years of experience in product development focused on software applications
• Proven track record within product development at a successful B2B SaaS / Cloud software business
• Comfortable with Product development process, agile methodology, and the challenges and opportunities around execution
• Prior Product Operations experience preferred
• Demonstrated success in influencing a variety of stakeholders, building strong cross-functional relationships, and building operational processes and cadence
• Ability to structure and manage complex projects and processes with multiple stakeholders at senior and junior levels including working with Sales, Client Services, Marketing, User Experience, Engineering 
• Collaborative partner that takes initiative, is a solid key decision maker, but is flexible in solution creation
• Process improvement oriented, naturally organized, and comfortable with constant learning and iteration

Our Values

•  Passionate - Be Passionately Driven: We take pride in our work, inspire others to excel, and are dedicated to solving tough problems in healthcare. We hold ourselves to the highest standards. And we work with urgency because what we do matters.
•  Customer-Focused - Dedicated to Customer Success: Helping our customers succeed directs every action we take. We’re committed to helping their practices run smoother so their patients can thrive. We are solution-oriented and aligned with their needs.
•  Collaborative - Together We’re Better: Great teams are collaborative, selfless, hardworking, and dedicated. We are willing to do what it takes to get the job done so we can accomplish more together.
• Growing - Constant Growth: We strive to have a growth mindset in all we do. We reject the status quo. We take a unique approach and make every effort to bring clarity to a needlessly complex industry. We are creative problem solvers that believe in making things better.

Kareo is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.