Spectrum
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
Charlotte, NC

Senior Enterprise Product Manager, Spectrum Enterprise at Spectrum (Charlotte, NC)

| Charlotte, NC
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At a glance:
  • Are you a product management professional enthusiastic about defining the current and future product line of a technology leader?
  • Can you commit to a leadership position guiding teams of marketing strategists to develop innovative product solutions?
  • Do you desire competitive compensation with lucrative benefits and a focus on professional development?

Our company:
At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.
Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America's largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise's industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at enterprise.spectrum.com.
Highlights:
As the Senior Enterprise Voice Product Manager, you drive value leadership in the marketplace, You ensure a positive client experience by delivering enticing pricing and packaging of Voice and Unified Communications (UC) products. You possess an in-depth understanding of the voice market and can effectively evaluate market trends, the competitive landscape and other service provider offers. You assist with profit and loss to determine the effectiveness of the pricing strategy, value proposition and competitiveness of technology products. You recommend areas of improvement based on the analysis, evaluation and continuous monitoring of client and unit growth. You improve client satisfaction by serving as the subject matter expert and point of contact for all Voice product questions, documentation and issue resolution.
You contribute to the product roadmap while creating and communicating detailed product requirements, user scenarios and market analysis for various cross-functional teams. You differentiate Spectrum Enterprise in the market through the identification of new products, enhancements and potential new lines of business. You collaborate with Sales and Marketing to align tactics with the product strategy. You ensure that the product vision and client experience are maintained throughout the delivery cycle by working closely with development and delivery agents. Your success is measured by key operating metrics that include churn, Voice and UC attachment rates to key data products, subscriber growth and overall market penetration. You provide guidance to multiple teams within an office environment and travel as needed to achieve company objectives. You report directly to the Senior Director of Product Management Voice Services for goals, guidance and assistance.
Position benefits:
  • Competitive salary with bonus.
  • Health, vision and dental insurance.
  • 100% company match 401(k) up to 6%.
  • Company funded retirement accumulation plan for an additional 3%.
  • Education assistance.
  • Pretax childcare spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on spectrum services where available.

What you will do:
  • Encourage company-wide excellence and success by actively and consistently supporting all efforts to deliver a superior client experience and product portfolio that satisfies the client's current and future needs.
  • Accurately identify client needs through in-depth research of market and competitor information.
  • Review product specifications and requirements to make informed recommendations on the nature and scope of product lines.
  • Ensure successful product launches by appraising new product ideas and marketing programs.
  • Improve brand and product awareness by evaluating the market, creating targeted marketing programs, developing promotions and recommending pricing.
  • Enhance the marketing strategies for product lines through collaboration with internal stakeholders.
  • Research and present short- and long-term product sales forecasts and analyses for senior leadership to leverage.
  • Satisfy future client needs by partnering with product teams to provide guidance on product enhancements and upgrades.

Required keys for success:
  • Five or more years of product development or product management experience.
  • Five or more years of experience with cable, telecommunications, software or online services.
  • Proficient in understanding complex, technical concepts and translating them into simplified product attributes.
  • Sound business acumen with the ability to analyze and interpret data to provide recommendations.
  • Adept at working in a fast-paced, competitive high-pressure environment.
  • Desire to understand and build technical knowledge of telecommunications products and services.
  • Extensive experience leading large, cross-functional teams to exceed business goals and results.
  • Ability to plan, prioritize and organize effectively and independently.
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook and project management software.
  • Effective written and spoken English communication skills with all levels of an organization.

How you will stand out from the crowd:
  • Seven or more years of product development or product management experience in a specific supported business-to-business (B2B) product line.
  • Experience presenting solutions to internal Sales teams and clients.
  • Ability to map voice products to specific client needs and resolve business issues.
  • Experience with Enterprise voice solutions, such as SIP, Unified Communications contact center and conferencing technologies.

Your education:
  • Bachelor's degree in business, technology or a related field, or an equivalent combination of education, training and experience(required).
  • Master's degree in a related field (preferred).
MPD310 316144-3 316144BR
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
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    • KotlinLanguages
    • PerlLanguages
    • PythonLanguages
    • ReactLibraries
    • HadoopFrameworks
    • OracleDatabases
    • Google AnalyticsAnalytics
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    • SprinklrAnalytics
    • CanvaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • JIRAManagement
    • SmartsheetManagement

What are Spectrum Perks + Benefits

Spectrum Benefits Overview

At Spectrum, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive compensation and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We offer competitive starting wages, with significant incentive compensation and annual earnings potential based on your role.

We are pleased to offer free or discounted Spectrum services to employees depending on where they live. Employees who live in a Charter service area can receive residential TV, high-speed internet and voice services and have access to Spectrum Mobile. Employees who live outside of a Charter service area can get our Spectrum TV Essentials package and have access to Spectrum Mobile services.

We're proud to provide employees with some of the best benefits in our industry and we're committed to keeping them affordable so you can keep more of your paycheck. For example, we put up to $1,500 into an account to help you pay for qualified health care expenses and we have absorbed the full cost increase for the medical, dental and vision coverage for 9 years in a row.

Our employees' financial well-being is just as important as their physical and emotional well-being. With our market-leading company match, for every $1 employees put into their 401(k), we put in $1 up to 6% of their eligible pay. On top of that, most employees receive an additional company contribution equal to 3% of their eligible pay into a Retirement Accumulation Plan.

We're proud of the ways our employees grow their knowledge. We help cover the costs, like $5,250 per year in tuition reimbursement, so you can focus on more important things, like your path to greater opportunities. With a dedicated focus on training and career development, employees can have confidence that day one is truly just the beginning.

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
With our business resource groups, we welcome you to be part of a strong community that gives you opportunities to network, develop and grow your career.
Hiring Practices that Promote Diversity
We aim to foster an inclusive culture and workplace where every person feels empowered. No matter your background, identity or beliefs, we welcome you to explore a career with us.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Spectrum offers discounts at specified per location daycares.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Commuter Benefits
Company Outings
Parking
Spectrum employees have plenty of on-site parking options including lots and a garage.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
We believe mentoring plays a vital role in career growth. We're proud of our mentorship program here at Spectrum.
Online course subscriptions available

An Insider's view of Spectrum

How does your team reward individual success?

Building a culture of success is critical to our companies business success. We have numerous programs that allow peers and leaders to recognize individuals for their contributions. Our Spark allows you to earn points that can be used to purchase gift cards and items from your favorite merchant.

Mary

GVP, Network Security Operations

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