Senior Director, Product Platform Customer Strategy
Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
The Now Platform is the core technology layer that empowers everything at ServiceNow, from our best in class SaaS offerings to our partner and developer ecosystem and as a standalone PaaS offering. As ServiceNow continues to aggressively grow and innovate, we are looking for a leader to drive our platform customer engagement effort as we scale to $15B+ in revenue annually. This is a unique opportunity to connect with customers and end-users to help shape the next-generation platform foundation product portfolio for a $100B+ company.
Reporting to the Head of Strategic Operations, Product Platform, the Senior Director of Product Platform Customer Strategy will lead a global team with responsibility for creating and executing the customer engagement strategy for the ServiceNow Product Platform. This individual will be a high potential technology leader who understands technical and business realities and can articulate both a near-term action plan and a long-term roadmap. This includes exhibiting empathy and a deep understanding for the needs of our customers and end-users, and translating this into tangible product roadmap actions, partnering with designers and engineers to design and ship new features, and with analysts to measure their impact.
This role will have visibility at the senior executive levels of ServiceNow and manage key mission critical programs that impact the ServiceNow Platform and ServiceNow’s workflows, including IT, Customer, Employee, Creator, and more. This leader must be effective in collaborating and evangelizing across teams and functions, and able to lead, motivate and encourage a diverse and global team.
Qualifications
To be successful in this role you have:
- 15+ years experience leading product teams with a focus on customer engagement
- Demonstrated track record in managing the end-to-end process from customer insights & analysis to new features & functionality to successfully improve end-user adoption, engagement, vibrancy
- Highly analytical with ability to translate data into actionable insights and communicate them simply and effectively to engineers and non-engineers alike
- Effective cross-functional leader, able to partner across diverse individuals and teams, including engineering, analytics, design, marketing, and senior executives
- Respected leader with a proven track record of developing diverse teams distributed around the world
- Adaptable, flexible and influential change leader
- Self-starter with growth mindset
- Excellent analytical, collaboration, verbal and written skills
- MBA and/or Computer Science degree preferred
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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