Senior Director Product Management (QTC) at RingCentral
What if you could change the way the world communicates? What if you had the freedom of a startup and the resources of a global enterprise? You’d break new ground. Raise the bar for performance. And do career-defining work. That’s exactly the kind of environment we’re building together at RingCentral.
RingCentral's cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies and customers together.
The Innovation team is the engine that makes RingCentral go. From Product Management to Engineering to UX/UI to CloudOps, this is the place where the biggest ideas in cloud communications are encouraged, developed, and delivered. If there’s a better way to bring people together, RingCentral Innovation is finding it, iterating on it, and sharing it with the world.
We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!
RingCentral surrounds you with elite technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.
Our Product team develops and leads features, interfaces and designs that set our applications apart. You drive strategy and development and your technical expertise will help our platform deliver the look, feel and function that redefines the way the world communicates.
As the Senior Director, Product Management, you will have the core product responsibility for the RingCentral SaaS Quote-to-Cash systems. Collaborate with sales, finance, business partners, UX/UI, IT and engineering teams during discovery to assess value, usability and feasibility of commerce capabilities. Lead release and roadmap management of the subscription billing system. You will be able to synthesize both technical and business information and present implementation needs and options confidently.
Ability to synthesize both technical and business information and present implementation needs and options expertly.
Develop short, mid and long-term roadmaps to develop features based on business needs
Engage with multiple business partners to ensure requirements and stories are assembled
Help translate requirements and stories into IT and engineering specifications alongside development teams
Lead a team of product managers to own and deliver the billing related roadmap
15+ years of product management / systems engineering experience in the domain of telecom billing/charging/commerce systems
5+ years of experience in managing team of product managers/owners
Rich domain knowledge of global mobile and telecom service provider OSS/BSS systems and integrations
Integration with payment gateways and tax engines
In-depth understanding of technical and commercial catalogs
Aspects of Billing System integration with CRM, ERP, RevRec and Ordering
Experience with CPQ system (Salesforce)
Working knowledge of system integration using REST APIs
Wicked smart and have a strong bias for action and results
Knowledge of cloud voice, video, and messaging communication products
User-focused problem solver with ability to translate user feedback and usage data into requirements
Excellent written, oral, and presentation abilities
Capable of taking sophisticated issues and making them simple for customers and partners to understand
Track record of owning the entire product life cycle
Experience in SaaS and subscription-based licensing models
Experience in Agile Development Methodologies
Experience in working with and leading remote teams
Have a good understanding of industry standard SaaS/ subscription management processes with a focus on enterprise grade, License Based Billing solutions
Benefits and Amenities:
Centrally located in Belmont, CA
Comprehensive medical, dental, and vision
401K match and ESPP
Complimentary lunch, and fully stocked break rooms
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.