Job Description The CTO organization at JPMC is looking for a dynamic, motivated Project Execution Specialist to oversee transformation projects in the Service Now space for a variety of internal lines of business. This role is a Associate level and will report to the VP of Project Execution of the product area. As a member of the Service Now product team, you will handle projects for enterprise platforms that support services used by thousands of internal and external customers, dealing with the latest technology and best in class features.
Projects are global and include collaboration with a variety of technical and functional personnel throughout JPMC. Responsibilities include planning, strategy, overseeing agile processes, creating, implementing and fine-tuning project management processes, day to day management of releases and sprints, coordinating with multiple internal and external teams, providing periodic management updates along with interfacing across technical and business teams. Managing multiple tracks, navigating through complex requirements and dependencies will be key to succeeding in this role.
This role will be heavily focused on the Customer Service Management (CSM) and Request modules of Service Now. Experience in either (or both) of these is a huge plus, but not a requirement.
Responsibilities:

• Develop and complete project plans, schedule releases for multiple simultaneous projects within our team.
• Maintain and update product roadmaps
• Collaborate with technical staff to evaluate solutions and work directly with business to identify, prioritize, and plan releases
• Drive initiatives within the team from inception, through strategic development, production to completion.
• Monitor project scope, cost, schedules and risks.
• Work closely with UX and front end/back end teams to refine requirements and implement designs.
• Conduct effective meetings, presentations, supervise progress and risks. Be in the details, but also distill it in the right manner to present to a larger audience.
• Connect with team members in global time zones as needed.
• Come up with innovative ideas to improve how projects are tracked, reported and presented.

Preferred Qualifications:

• Minimum 3 years of growing project management experience
• Demonstrable organization and project management skills.
• Excellent knowledge of project management tools and techniques.
• Experience leading enterprise development projects using Agile and Scrum methodologies.
• Experience using Jira, Excel and PowerPoint
• Strong communication, written and presentation skill
• A positive can-do attitude and ability to work under pressure with multiple teams and deadlines.
• Ability to be in the details, as well as distill and filter the right information for the right audience.
• Solid technical background, with a sound understanding of Java development and related technologies.
• Experience managing projects for large transformation programs - Service Now is a huge plus

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team The Chief Technology Office oversees enabling components inclusive of the top quality engineering and architecture tools and practices, key program management and processes as well as the technology workforce strategy required to make us a leading technology company for our customers, clients and colleagues around the world.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.