Salesforce Product Manager at Ford Motor Company (Detroit, MI)

| Detroit, MI
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Job Description and Qualifications:

Ford Pro is a new global business within Ford committed to commercial customer productivity. Ford Pro delivers a work-ready suite of vehicles, accessories, and services for virtually every vocation, backed by technology, and engineered for uptime. A true one-stop shop, offering a full portfolio of electrified and internal combustion vehicles designed to integrate seamlessly with the Ford Pro ecosystem, helping customers' businesses thrive today and into the new era of electrification.

This is an exciting opportunity to be part of a team that will be instrumental in crafting the future of how we do business with the commercial customer at the center of everything we do.

Are you passionate about applying technology to solve business problems? Are you motivated to apply your software skills to build the solutions that will support and increase productivity for our commercial customers? Our group has been tasked to develop a Customer Relationship Management (CRM) platform for Ford Pro. If this sounds exciting, then join our team as a Salesforce Product Manager.

What you'll be able to do:
  • Work closely with the Product Owners to establish and/or chip in to the product roadmap for core products to the Customer Relationship Management product line
  • Clearly communicate product strategy and vision to team members and partners
  • Leads coordination, integration, and testing activities within and outside of the product line
  • Innovate and operate with an iterative, Agile, and user-centric perspective
  • Provide thought leadership development, structure, technology, and tools
  • Provide product management to one or multiple products or to a product line
  • Help business partners understand our iterative development approach and focus on delivering a Minimum Viable Product (MVP) and releases through careful and deliberate prioritization
  • Work with cross-skill teams within Ford Pro Technology and business teams such as Enterprise Connectivity, Ford Commercial Solutions, Ford Customer Service Division

Key responsibilities and deliverables:
  • Understands business and user priorities, and technical feasibility to prioritize the product backlog and handle risks.
  • Focus on delivering product value through careful and deliberate prioritization.
  • Work with product designers (internal and/or external) to ensure timely delivery of designs and assets to the engineering development team.
  • Conduct product experiments, user interviews and other validation techniques to gather feedback and product insights
  • Help Business Partners understand our iterative development approach and focus on delivering a Minimum Viable Product through careful and deliberate prioritization.
  • Initiates or translates the product road map into manageable product features in the backlog through quarterly scoping sessions.
  • Work hands-on with the product team to prioritize, plan, and deliver the product
  • Ensures the backlog is populated with enough prioritized user stories that are ready to be estimated for the next two iterations.
  • Defines analytics to be collected regarding the product and prioritizes their collection.
  • Verifies that the delivered software product meets desired business outcomes.
  • Redefines the backlog content to optimize business outcomes based on software product feedback.
  • Employs and/or champions Agile software processes, culture, standard methodologies, and techniques.
  • Actively employs user research using lean validation techniques.
  • Actively manages features and dependencies in and across product releases.
  • Communicates openly and frequently with the team by being responsive to in-person prompts.
  • Actively works to identify and remove/mitigate risks and blockers to product delivery.
  • Assesses the overall health of the product and prompts key decisions to move it forward

Minimum requirements we seek:
  • Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, Analytics or related field or a combination of education and equivalent experience.
  • 3+ years' experience with progressive responsibilities in Digital Product Development.
  • 3+ years' experience with Agile Framework.
  • 2+ years' experience with Salesforce.

Our preferred qualifications:
  • Master's degree in Computer Science, Computer Engineering, Electrical Engineering, Analytics or related field or a combination of education and equivalent experience.
  • Salesforce Marketing Cloud or Salesforce Sales Cloud certifications
  • Demonstrated ability to drive development of highly technical consumer focused mobile applications and/or technical platforms
  • Experience with Lean methodology eXtreme Programming
  • Demonstrated understanding and ability to drive API economy and solutions
  • Demonstrated understanding and ability to drive highly available consumer ready Internet properties and technical platforms
  • Experience defining product vision, strategy, product roadmaps and creating and managing backlogs
  • Experience articulating and validating product hypotheses
  • Experience collaborating with engineers, designers, and product owners
  • Excellent communication skills with the ability to adapt your communication style to the audience
  • Ability to work collaboratively and navigate complex decision making in a rapidly changing environment
  • Strong leadership and communication skills and the ability to teach others
  • Strong demonstrated competencies on the digital platforms
  • Strong communication, collaborative, and influencing skills
  • Proven ability to work closely with upper management
What you will receive in return:

As part of the Ford family, you will enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation, and much more. You will also experience exciting opportunities for professional and personal growth and recognition.

If you have what it takes to help us redefine the future of mobility, we would love to have you join us.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is available for this position.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

At Ford, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, Ford has made the decision to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require an accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or an approved medical or religious exemption.
More Information on Ford Motor Company
Ford Motor Company operates in the Automotive industry. The company is located in Dearborn, MI and Palo Alto, CA. Ford Motor Company was founded in 1903. It has 175633 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 120 open jobs at Ford Motor Company, click here.
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