Salesforce Platform Product Owner (Indianapolis, IN)

| Indianapolis, IN
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At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Company Overview:

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 39,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We are looking for people who are determined to make life better for people around the world.

Team Background:

The role of the Enterprise DevOps, Automation, and Tools team is to be inspired by the enterprise business needs, supporting the required people, process, and culture transformations. This group brings not only technology, but also reimagines how technology should be consumed, and then drives the development of processes, methodologies, and services to accelerate time to business value. This role, by focusing on how our employees, partners, and customers consume our services, is important to ensuring that the IT strategy can be realized, and that our business is ready for the change.

Key Responsibilities:

  • Define and maintain the roadmap for our Enterprise Salesforce instance based on engagement with stakeholders from all business units, customer feedback, vendor recommendations, industry standards, and best practices.
  • Engage with Business Units outiside of IT to position appropriate technical solutions within the enterprise, streamlining our use of Salesforce across all business units to align with the company's IT strategy.
  • Being an expert on the Salesforce offering, its related components, and how each business unit leverages the platform. This includes understanding API's available, how the applications are architected from a high level, the vendor's roadmap for enhancements and upgrades, knowing how users are leveraging the product, metrics and KPI or OKR for measuring success, etc.
  • Champion the existing platform, services, and processes and constantly work with the business to bring in feedback from existing and potential customers across all business units to increase the value of Salesforce at Lilly.
  • Be accountable for the development of enhancements and improvements to Salesforce and work closely with the team of Salesforce developers and the engineering team for technical assistance when scripting, code development, or administrative configuration changes are required.


We are looking for someone with strong technical skills and a passion to continue learning and developing their skillset with a current focus on the Salesforce platform.

Basic Qualifications:

  • Associate Degree in Computer Science/Computer Engineering or related technical field.
  • 2 years experience working Salesforce, CRM, and/or Salesforce (SFDX)


Additional Skills/Preferences:

  • Work to utilize DevOps methodologies and processes including automation whenever possible.
  • Responsible for maturing the current offerings including automations, integrations, code promotion, backups, etc. as well as helping build additional enhancements and maintaining the existing functionality.
  • Drive workable, simple (where possible) solutions with a re-use methodology to promote future reduced "time-to-value"
  • Accept and evangelize the DevOps culture and embed within the day-to-day organization activities.
  • Favor automation over manual processes and work to transform existing processes to adopt automation wherever possible and sensible.
  • Engage with customers to determine where they find value in existing products as well as what opportunities for improvement exist.


  • Deliver end to end projects; from understanding requirements, designing possible solutions with architects and tech leads, developing the solution with engineering, and then transitioning the service to support/operations.


  • Certified in Salesforce Administration, Development, or both


  • Deep understanding of the Salesforce platform and associated offerings
  • Experience with data management, ETL, and Integration Platforms as a Service (iPaaS) using connections with Salesforce (e.g., MuleSoft, Informatica)
  • Software development understanding and familiar with SFDX, Apex, and JavaScript
  • Experience working on integrations between different tools via API such as REST, GraphQL, and SOAP.
  • Familiarity with and comfortable being Agile and using agile methodologies (Scrum/Kanban)
  • Passion for continuous learning and keeping up with the ever-changing technology curve.
  • Be able to work within a global team including customers, vendors, and peers and collaborating with people from different time zones, specifically Europe/India.
  • Great communication skills, a passion for working with people, and the ability to listen actively and ask probing questions


  • Knowledge of the SDLC (Software Development Life Cycle), ITIL, ITSM (IT Service Management), and other IT methodologies
  • Familiar with change control
  • Experience with ServiceNow and the ServiceNow reporting modules to help visualize metrics


  • Familiar with GitHub Actions for CI/CD purposes
  • Experience working within a regulated environment including with GxP platforms and applications.


Additional Information:
  • Travel Percentage:

    0-10%


Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively "Lilly") are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( [email protected] ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

As a condition of employment with Eli Lilly and Company and its subsidiaries in the United States and Puerto Rico, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company (subject to applicable law).
More Information on Eli Lilly and Company
Eli Lilly and Company operates in the Biotech industry. The company is located in Indianapolis, IN and Indianapolis, IN. Eli Lilly and Company was founded in 1876. It has 39451 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 99 open jobs at Eli Lilly and Company, click here.
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