Thanks for your interest in working with us! Defendify is a fast-growing, fun-loving cybersecurity startup with a small, vibrant team and head offices in Portland, Maine. Resourcefulness, responsiveness, problem-solving, can-do attitude, and empathy are core values that shape who we are, what we do, and how we deliver amazing customer experiences.

Position Details

We’re looking for a SaaS Product Manager to join us full-time. We seek someone with a knack for project, process, and product management, and who is passionate about the full product lifecycle, from managing customer feedback and competitive analysis to new feature development and quality assurance. The ideal candidate is creative, strategic, well-organized, and adept to working across disciplines to spotlight the customer voice and UX needs against evolving product and business priorities.

About You

We are looking for a team player who:

• Hands-on full-time experience in a SaaS product management role (or similar).
• Is proficient with product and feature management tools (e.g. Jira, GitHub, Productboard, ZenHub).
• Understands Agile principles and has directly been—or supported—a product owner.
• Cultivates effective communication and interaction with internal and external team members to develop and execute on product strategies.
• Has a passion for solving problems with a can-do attitude (i.e. the glass is half full!) and is eager to roll up their sleeves, learn, grown and tackle new challenges.
• Thrives in a cross-functional team environment collaborating regularly with developers, designers, marketers, operations, sales/success/support/operations personnel, and senior leadership.
• Cares about delivering quality in all aspects of the job, from craftsmanship and communication to usability and customer experience.
• Is creative and intuitive, known for clever and outside-the-box thinking balanced against the realities of capacity, budget, prioritization, and feasibility.
• Enjoys participating in team discussions and events, including Defendify’s ongoing charity work and missions within the community.

Responsibilities

Work daily to manage and optimize the Defendify product vision and experience. Collaborate with key internal and external stakeholders to set strategic objectives; drive customer and product research, insights, and development; and optimize user experience. Your goal is to drive product success through:

• Internal and external alignment on customer and business priorities.
• Roadmap development, prioritization, and implementation.
• User feedback management, needs assessment, and feature definition.
• Agile/Scrum sprint planning, prioritization, and product ownership.
• Non-technical requirements, scope, and specifications documentation.
• Stakeholder reviews and communications, internal and external.
• User journey mapping, user story development, wireframing, and/or prototyping.
• UI/UX coordination, iteration, and resource management.
• UX writing (e.g. instructional copy, microcopy) and knowledgebase contribution.
• Quality assurance user testing (hands-on and coordination), and user acceptance.
• Utilization metrics analysis, review, and development.
• Identification of opportunities for product led growth.
• Effective and proactive communication of product and release updates.

Your Success

You are not alone in your role: The Defendify team is made up of "A" players dedicated to your training and success. We thrive on a transparent management philosophy that fosters team collaboration.

Compensation and Benefits

This is a flexible position open to candidates with varying levels of experience and offers significant long-term growth potential. Compensation is competitive and commensurate with experience, and is variable based on personal performance. Our benefits package is comprehensive and includes health, dental, and vision coverage, educational reimbursement, a 401(k) program, paid time-off, and more.
Love What You Do

With Defendify everyone enjoys a flexible work environment allowing team members to work remotely and/or from our head office in Portland, ME. It’s a fun and energetic culture where everyone genuinely cares about each other and the work they do. We're passionate about our product, the problems we're solving, our customers, our partners, and our team. We're in it together, enjoying work and play every day. That includes impromptu social outings and celebrations, company huddles and meetups, team building events, and charity work—even in a remote team digital world!

Opportunity Knocks

This position offers a great opportunity to make an impact as a part of a small team solving big problems, making cybersecurity possible for all businesses. Are you a creative self-starter with an appetite to learn and grow? If so, we'd love to hear from you!