Granicus is the leading provider of citizen engagement technologies and services for the public sector, bringing governments closer to the people they serve with the first-and-only Government ExperienceCloud. Granicus works with more than 5,500 government organizations and connects more than 300 million people in the largest Citizen Subscriber Network of its kind. 

If you have a deep interest in software and its ability to impact global democracy, citizen engagement, and increased government transparency, we are interested in talking to you.

As the leader in government technology, we’ve chosen to create a home in the heart of downtown Denver and we’re looking for talented, hard-working individuals to join the team.

Granicus is looking for a Product Training Specialist to play a key role in the Professional Services Department and Product Training Team. This role works with groups of national government clients to understand and design their workflows, prepare implementation & training plans, and provide new and ongoing administration and user trainings and curriculum, from kick-off to the go-live stage of software implementation projects.

We have a casual, open office environment within walking distance of the Light Rail, and we’re seeking individuals who can work collaboratively to design, build, test, sell, deploy and support our software. We look forward to hearing from you.

What You Will Do:

• Participate in and conducts classroom, online and one-on-one trainings

• Work with Business Analyst to understand client workflow on legislative process

• Work with the Deployment Project Manager and Client Project Lead to set training milestones and implementation plans

• Lead Client’s Project Team through software training, follow-up support, and roll out

• Identify and troubleshoots training environment challenges and escalates as appropriate

• Provide additional consulting, training and onsite services as need arises

• Ensure training deadlines are met and produces on-time project deliverables

• Proactively improve and design training resources and collateral for clients and internal peers

• Present a professional appearance and possess excellent interpersonal, written, and verbal communications skills.

Who You Are and Traits You Possess:

• BA / BS or equivalent in experience

• 2-4 years experience facilitating user training in a technical software environment

• Experience with Adult Learning Principals or Advanced Training Certification preferred

• Experience with software training, customer service, and account management

Knowledge, Skills and Abilities

• Passion for government transparency and support of our mission: “changing the way citizens interact with government.”

• Be able to travel between 25-50% of the time

• Proven pattern of success in school, work and/or extra curricular activities

• Basic understanding of technology and the ability to learn new technologies quickly

• Exceptional verbal and written communication skills, including appropriate phone and email etiquette

• Clear sense of integrity, work ethic and a sincere interest in building strong relationships based upon competency and trust

• Strong organizational skills: the ability to juggle multiple tasks and responsibilities

• Computer Literacy: Outlook, Word, Excel and web browsing

• SalesForce.com or other CRM experience is a plus

• Ability to work occasional nights and weekends.

 Currently, Granicus manages the world’s largest and most reliable legislative content network—containing more than 5 million government media files and public records and maintaining a 99.98% uptime track-record. We also have 20,000+ government users currently leveraging our technology to successfully run their day-to-day government information tasks including webcasting public meetings, managing and delivering legislative information, collaborating with citizens, and more.

SECURITY REQUIREMENT: Responsible for Granicus information security by appropriately preserving the confidentiality, integrity, and availability (CIA) of Granicus information assets in accordance with the company's information security program. 

Granicus is subject to the Executive Order requiring employees of federal contractors to be fully vaccinated for COVID-19. 

Median Starting Salary Range: $60-75K annual. (Starting rate may vary by experience and/or location) 

Granicus provides technology and services that empowers government organizations to create seamless digital experiences for the people they serve. By offering the industry’s leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 4,000 public sector organizations, Granicus helps turn government missions into quantifiable realities. Come see the impactful work we’ve done on communities across the country (and world!): https://granicus.com/success-stories/

Benefits: At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.

- Flexible Time Off

- Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance

- 401(k) plan with matching contribution

- Tuition & Training Reimbursement

- Paid Parental Leave

- Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance

- Group legal coverage 

- Transit and/or parking supplement for office-based employees

- Free snacks and drinks in our offices

- And more!

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.