Qualtrics
At Qualtrics, our mission is to build technology that closes experience gaps.

Product Training Manager - GTM Enablement

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The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.


Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.


We believe every interaction is an opportunity. Are we yours?

The Challenge

With Qualtrics continuing its incredible growth into 2022 and beyond, the Global GTM Enablement team is seeking a senior instructional designer to support our global field learner population. This is a cross-functional, highly strategic role with broad influence and visibility among various leaders – ideal for someone with deep knowledge of customer-facing teams as a learner audience, innovative training design and methods and field-forward enablement programs. This role is responsible for driving the enablement strategy & execution for much of our global training curriculum for field sellers, customer success organization, and partner ecosystem. 


The Expectation for Success

For those passionate about helping teams learn in a dynamic and fun way, this role is perfect. This is a highly creative role, moving from scoping training and curricula from scratch to planning, building and delivering it, as well as measuring its impact on the business. Delivering training to CS reps to assessing knowledge gaps and building learning programs to managing a team of enablers that ensure everyone in the CS organization is successful. Taking the role to the next level includes bringing a high degree of rigor and organization to projects, refining the global enablement strategy for multiple learner audiences, and collaborating cross-functionally at a deeply mature and strategic level.


Key Activities

Oversee full cycle of various training curricula and development (implementation to post-implementation) including scoping, planning, publishing, updating, and measuring training effectiveness 

  • Proactively collaborate with the GTM enablement team on key global and role-based training initiatives
  • Develop scalable training content to improve core competencies of various learner audiences (e.g. sales, CS, partners) 
  • Partner with leadership to support cross-functional training for regional teams offering suggestions and helping to close any training gaps (EMEA, APAC, LAC, etc.)
  • Provide learning design guidance to the enablement team and other internal subject matter experts (SMEs) who are enlisted to build various training deliverables 
  • Partner with global GTM enablement leadership to define standards for deliverables (formatting, templates, needs analysis, etc.)
  • Apply expert knowledge to ensure educational programs, content and training deliverables adhere to innovative adult learning and instructional design principles (i.e., multimodal, segmentation, rapid development, and interactivity)
  • Assist with content maintenance and CMS/LMS related tasks

Qualifications

  • 7+ years of instructional design/enablement experience, preferably in SaaS.
  • Stellar track record building and maintaining strong cross-functional and stakeholder relationships.
  • Experience developing blended solutions across multiple learning modalities including micro-learning, role-based learner journeys, and social learning.
  • Exposure to working in or supporting sales and services delivery teams, or other customer-facing organizations.
  • Demonstrable project/program management and organizational skills.
  • Ability to thrive in the unknown, an extremely agile and adaptable thinker, comfortable with juggling conflicting priorities.
  • Bachelor’s degree or higher
  • Passionate about creative adult learning strategies and driving performance improvements. 
  • Prior quota-carrying sales experience a plus
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What are Qualtrics Perks + Benefits

Qualtrics Benefits Overview

We recognize the importance of a benefit program that focuses on overarching wellness for our team and their families. By providing a robust program, we ensure that our teams can do their best work. This means we've built comprehensive benefit programs for our global teams, curating options to fulfill a wide range of needs and to provide an effective security net for both our team and their dependents.

We use a benefits survey to help shape our benefits programs around what’s important to our people. We listen and aim to create inclusive, equitable packages that support our employees and their well-being. Our benefits include "the usual" - health care options, dental, and vision - alongside strong 401k options and other options like legal services, dependent care FSA accounts, transit FSA accounts, and others. We also have some stars of the show - our global employee assistance program, the global wellness reimbursement, our global mental health benefit, a global benefit for adoption and surrogacy, and the experience bonus program.  

Culture
Partners with nonprofits
We go beyond partnering with nonprofits. For Qualtrics, 5 For the Fight is our company's core nonprofit focus. Discover the whole story at www.5ForTheFight.org. We're #AllIn until cancer gives in.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
In-person all-hands meetings
Every Monday we host our company all-hands. In the offices, there's a breakfast or snack, and we broadcast for everyone who isn't in. Topics range from performance updates to customer visits.
In-person revenue kickoff
President's club
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
In 2020, we launched our global unconscious bias program. We aim to provide our employees with the tools to block and tackle the various types of biases that exist.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
We have ERGS championing people with disabilities, LGBTQ+, Veterans, Underrepresented Minorities, and Women's Leadership Development.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Our Wellness program includes not only an employee assistance program but, starting in 2022, will also include a Wellness bonus that employees can use on services to support their overall wellbeing.
Mental health benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Equity grants are considered annually based on performance and seniority level, and undergo annual refreshes.
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Qualtrics's parental leave is 6 weeks for all parents. Birthing parents are given an additional 6-8 weeks and have the option to take 2 weeks off before delivery.
Family medical leave
Adoption Assistance
We reimburse up to $10000 for eligible adoption expenses and 6 weeks of paid leave for the parent who is taking the role as the primary caregiver.
Return-to-work program post parental leave
Company sponsored family events
Qualtrics has several events during the year that look to actively include our families, from the annual summer party to welcoming your family on-site for visits.
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Qualtrics offers unlimited sick days, which covers not only the employee but immediate family members. Kids are sick? Stay home without burning your vacation days.
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
We serve catered lunch every day!
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Qualtrics's Wellness Reimbursement is $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Home-office stipend for remote employees
Qualtrics's Work From Home Stipend is $750 for new employees to use in their first 45 days of employment.
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We additionally cater snacks to the company all-hands meeting each week. You can expect to find semi-annual swag distributions (summer & winter), as well as swag giveaways in the offices. Our Benefits team has always looked to maximize our benefits. Our benefits packages and workspaces are always subject to revision—but only for the better.

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