Box
Hybrid

Product Support Specialist

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WHAT IS BOX? 

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. 

 

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 97,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud. 

 

WHY BOX NEEDS YOU 

It's an amazing time to be working at Box and transforming the content management landscape cannot be done without providing best-in-class support for our developers, administrators, and end users. In this role, we support our users through a variety of channels on all aspects of Box products. We are intelligent, resourceful, clever, and committed. We provide innovative and creative solutions and break through walls to solve our customers' problems. We do not follow scripts. 

 

WHAT YOU'LL DO 

In this role, you will become an expert on an area of the Box product suite and grow knowledge overtime. You will work on customer-facing activities like troubleshooting and supporting them to optimize their use of Box. You will learn how our largest customers use Box on a day-to-day basis and you will become the voice of the customer to our Product Teams. You will collaborate directly with not only our users but also with other internal teams such as Customer Success Managers, Engineers, Implementation Consultants, and Product Managers to optimize our service. You will develop technically and professionally with these internal connections and benefit from supplemental training on topics and opportunities such as tooling, web development, project management, and personal development.

 

WHO YOU ARE 

You are curious, resourceful, and enthusiastic about helping others. You are the type of person that likes to take things apart and rebuild them to see how they work. You enjoy learning new technologies. You communicate issues to engineers on a technical level yet speak clearly to customers. You are a self-starter and can easily motivate yourself when given a project or a task. While you may never have considered a role in technical support, you are excited by the idea of revolutionizing how a company resolves its customers' technical needs.

 

Fine print:

· You are technically savvy with a curiosity for how software works and passion for innovation.

· You have excellent written and verbal communication skills.

· You have high attention to detail and ability to troubleshoot.

· Able to work independently and make decisions.

· Demonstrated ability managing priorities and adapting in a fast-paced environment.

 

BENEFITS 

  •  Visit this webpage to check out all of our exciting benefits: https://join.collectivehealth.com/box

EQUAL OPPORTUNITY 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

 

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What are Box Perks + Benefits

Box Benefits Overview

Not only are we driving success as a cloud content management platform, to having the most talented group of 10x-ing, GSD-ing, fun-loving Boxers, we also provide the BEST benefits and perks!

Whether you're looking for traditional benefits or fun perks - Box has you covered!

Comprehensive healthcare benefits
Award-winning mental health, wellbeing and family support programs
Cutting-edge behavioral health services
Paid maternity and paternity leave
Award-winning fertility and family forming benefits
Equity award and an excellent Employee Stock Purchase Plan (ESPP)
Generous time off including holidays, 5 fresh air Friday's/Mental Health Monday's, your birthday and 3 days for volunteer time!
4 week, 100% paid Sabatical program for Boxers with 7+ years at Box!

Beyond Healthcare

Career Development
Employee Resource Communities
Fun @ Box: Happy hours, interest groups, sporting events, races and more
Meals & Snacks: daily meal stipends while in the office and stocked micro kitchens to keep you energized
Commuter Benefits for parking and mass transit
Gym Membership/wellness reimbursement and incentives: Activity, nutrition & health is a priority!
Monthly phone bill reimbursement
Employee Assistance - support and guidance for life challenges

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Day off for your birthday
Quarterly engagement surveys
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
Company equity
Employee stock purchase plan
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Personal development training

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