Product Support Owner

| Richmond, VA
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Job Description
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
This team supports one of the largest banks in the United States!
You will be focused on partnership and product support as a direct contact for the Client.
What you will be doing:
• Provide in-depth product support to FIS clients by resolving incoming inquiries.• Respond to customer product inquiries via telephone or in written internet-based email or chat sessions.• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.• Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.• Document customer information and recurring technical issues to support product quality programs and product development.• Recreate client issues in test environment, Identifies/documents how applications and systems interact to support business processes.• Resolve client concerns raised during installation, operation, maintenance or product application or compatibility matters.
What you bring:
Bachelor's Degree in business or related field or the equivalent combination of education, training, or work experience. (High school diploma or GED for job levels I and II.)• Prior banking or finance related experiences a plus; personal banking experience preferred• Documents client information and recurring technical issues to support product quality programs and product development• Knowledge of FIS products and services• Strong analytical skills
What we offer you:• A competitive salary and benefits• A modern, international work environment and a dedicated and motivated team
• The chance to work on some of the most challenging, relevant issues in financial services & technology• Time to support charities and give back in your community• A broad range of professional education and personal development possibilities - FIS is your final career step!
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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More Information on FIS
FIS operates in the eCommerce industry. The company is located in Jacksonville, FL, Denver, CO, Atlanta, GA and Milwaukee, WI. FIS was founded in 1968. It has 57000 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Friends outside of work, Eat lunch together, Intracompany committees and Open door policy. To see all jobs at FIS, click here.
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