Job Description
Every day, our teams push the pace of advancement across the world of finance. We support ourselves in working smarter while empowering each other to make a difference. We believe in building inclusive teams where everyone's views count. Together, our collective diversity, skills and talents empower us to deliver the best products and solutions for our colleagues, clients and communities. If you want to make an impact around the world we have one question: Are you FIS?
About the team
Our team oftrainersare great to work with, and we have an awesomemanagementteam ofprofessionalswho are there to helpyou succeed. We believethatour clients are the most important aspect of our businessand that quality associates begin with quality training programs. Ourdetermination to be the bestand atruedesire toprepare our associates to excel is our goal.Join our talented Training Team that is second to none in the banking industry!
What you will be doing
You will be responsible for providing classroomtraining to new hire associates in multiple lines of banking and financial business. Whileensuringallclass objectives are achieved, you will conduct evaluations for individuals to identify new training needs and provide feedback to management. You will coordinate and ensure projects are completed by target deadlines and provide project status updates to management.

• Designs, modifies, or develops instructional materials for multiple training modalities including traditional instructor-led classes, web-based/virtual classes and job-aids.
• Conducts traditional classroom or web-based training sessions using effective presentation skills, verbal communication skills and classroom management skills at FIS facilities or client locations.
• Conducts training needs assessments to understand characteristics and skill levels of learners, the job setting and to identify processes and tasks performed by system users.
• Assesses training outcomes by soliciting and reviewing feedback and evaluation of classes taught.
• Manages and completes all aspects of training projects including reviewing documents relevant to training services, communicating with clients, and working with implementation and client relationship teams to understand client business needs (adapts training context and content accordingly)

*SCHEDULE FLEXIBILITY IS A MUST! We are looking for someone able to work between our training hours of operations (Monday through Friday 6am - 12am).*
What you bring:

• Advance presentation, time management and organizational skills
• Customer service skills, understanding and focusing on client needs, establishing credibility and building positive, professional, relationships with clients
• Proficient with technology and office automation tools and applications
• Resourcefulness, flexibility, versatility, dependability
• Team skills including ability to establish and maintain effective working relationships with all levels within organization, internally and externally

Added bonus if you have:

• Bachelor's degree in finance or business
• Instructional design or technical writing experience
• Chargeback, banking, or back office training experience

What we offer you
As part of FIS, we expect you to bring your best every day. That's why we'll reward you with exceptional benefits that include:

• Ample development resources to help advance your skills.
• Opportunities to face the biggest challenges in financial services and technology.
• The time to give back to local charities in your community.
• A collegial environment where collaboration, flexibility and respect are top of mind.
• Salary and benefits that support your family and your future.

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Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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