Product Process Trainer II at FIS

| Jacksonville, FL
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Job Description
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you're ready to start learning, growing, and making an impact with a career in fintech, we'd like to know: Are you FIS?
About the role:
FIS is looking for aLearning Solutions Trainerto join ourLearning Solutionsteam.This position includes both developing and conducting live training to our financial institutions and working with Instructional Designers to create self-paced sessions. This training professional will be responsible for providing training onproductsspecific to the core banking software. Additional core application and soft-skills training may be required.
The ideal candidate will have experience intraining orwith a financial institution. Trains a full portfolio of standard multi-day courses and all standard/custom virtual courses within a primary application area (5 to 10) while concurrently developing a limited portfolio for courses (1 to 3). Comfort working in a team environment and ability to communicate with several different organizational levels of financial institution representatives is required. Creative thinking, problem solving abilities and familiarity with Instructional Design and Multi-Media development tools are desired. Typically requires three to eight years of experience in banking and adult education, as well as specific knowledge of FIS products
About the team:
The Learning Solutions team is an energetic, client focused team of professionals whose goal is to provide a world class learning experience to engage, empower and inspire our audience to succeed in their roles.
What you will be doing:
  • Conducting training needs assessments to understand characteristics and skill levels of learners, the job setting, and to identify the processes and tasks performed by system users
  • Training a full portfolio of standard multi-day courses and all standard/custom virtual classroom and web-based courses within a primary application area (5 to 10) while concurrently developing a limited portfolio for courses (1 to 3).
  • Using effective presentation skills, verbal communication skills, and classroom management skills at FIS facilities or client locations (up to 25% travel)
  • Completing learning plans for new courses for both traditional instructor-led and virtual classessuccessfully with minimal assistance from senior peers.
  • Contributes feedback to instructional designers on less-complex course development projects.
  • Completes learning plans for new courses successfully with minimal assistance from senior peers. Contributes feedback to instructional designers on less-complex course development projects.
  • Keeping informed of product development activities to stay informed on the need for revisions, corrections, or changes in course materials and may make revisions in source documents using standards and templates.
  • Stays current on relevant trends within the financial services industries (i.e. banking, wealth management, insurance, regulatory) as they pertain to FIS products and services and specific assignments
  • Manages and completes all aspects of training projects including:
    • Communication with clients
    • Scheduling and travel planning
    • Status, expense and forecast reporting
    • Follow-up and issue resolution

The Ideal Candidate:
General Duties and Responsibilities:
  • Conducts training needs assessments to understand characteristics and skill levels of learners, the job setting, and to identify the processes and tasks performed by system users
  • Designs learning for both traditional instructor-led and virtual classes
  • Conducts traditional classroom or web-based training sessions, using effective presentation skills, verbal communication skills, and classroom management skills at FIS facilities or client locations (up to 25% travel)
  • Stays current on relevant trends within the financial services industries (i.e. banking, wealth management, insurance, regulatory) as they pertain to FIS products and services and specific assignments
  • Manages and completes all aspects of training projects including:
  • Communication with clients, follow-up and issue resolution
  • Scheduling and travel planning
  • Status, expense and forecast reporting

What you will bring:
  • Bachelor's degree in finance or adult education or the equivalent combination of education, training, or equivalent work history and experience.
  • Three to eight years of experience in banking and/or adult education and classroom management skills.
  • Financial or bankingexperience with a Deposits/BackOffice emphasis is required.
  • Financial or bankingexperience with a administrator (general ledger, security, report writing) emphasis
  • Strong and effective presentation, course creation, attention to detail, and interpersonal skills
  • Understanding of and ability to demonstrate adult education principles and techniques
  • Understanding of banking and financial services industries and products including commercial and consumer banking, lending, insurance, wealth management, online banking, card services and bill payment services
  • Customer service skills, understanding and focusing on client needs, establishing credibility and building positive, professional, relationships with clients
  • Strong verbal and written communication skills; clear, tactful and constructive
  • Proficient with technology and office automation tools and applications
  • Team Skills including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
  • Strong time management, problem solving, project management, leadership, and negotiation skills
  • Resourcefulness, flexibility, versatility, dependability

Added bonus the Ideal Candidate will have:
  • Specific knowledge of FIS products, especially HORIZON XE, and detailed knowledge of FIS systems and products trained as well as FIS procedures.
  • Preferred location of Orlando, Florida.
  • An affinity for teamwork and relationship building
  • Creative thinker excited to grow our learning solutions offerings
  • Works under general supervision with latitude for independent judgment.
  • Is looking to join our team and build a long-term career with FIS
What we offer you:
A career at FIS is more than just a job. It's the opportunity to shape the future of fintech. At FIS, we offer you:
  • Competitive salary and attractive benefits including private medical cover, dental cover, and travel insurance
  • High exposure to senior stakeholders from across the Merchant organization
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team
  • The chance to work on some of the most challenging issues in financial services & technology
.
Vaccination Requirements
Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • HadoopFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Google CloudFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

An Insider's view of FIS

What's something quirky about your company?

We love to dance at company parties and picnics.

We love to give "High 5s" and shout-outs for people that go above and beyond and "rock!"

Wendy Graham

Training and Careeer Development

What projects are you most excited about?

I'm excited to launch our 2019 Rewards of Better Business Banker referral campaign. We'll combine the successes of our 2018 campaign with new incentives for 2019, to grow the volume of qualified referral submissions from banks. Our goal is a culture of support for account executives and bankers with easy access to tools and impactful conversations.

Diana Quetti

Channel Demand Marketing Analyst, FInancial Solutions

What is your vision for the company?

We’re passionate about being the partner for connected commerce for businesses around the world and we’re creating a company culture where colleagues grow and thrive, while having fun along the way. Our teams collaborate to seamlessly serve our global customers and each colleague plays a critical role as we proudly advance the ways the world pays.

Kelly Beatty

Senior Leader, Strategic Program Management

What are FIS Perks + Benefits

FIS Benefits Overview

Taking care of our colleagues means that our customers, company, and communities are well taken care of, too. That’s why we’re always looking for attractive benefit offerings to support our colleagues and their families. In addition to competitive medical/dental/vision plans, life insurance and disability coverage to take care of basic needs, there’s also opportunities to participate in a stock purchase plan, have 401(k) deferrals matched, receive HSA seed money, earn wellness incentives, and even have your charitable contributions matched – just to name a few.

Culture
Volunteer in local community
Some favorite local causes include Brent's Place, The Ronald McDonald House, The United Way, The Food Bank of the Rockies and Habitat for Humanity.
Partners with Nonprofits
The FIS Foundation provides more than one million dollars in grants to over 125 organizations throughout the US in: Children’s Services, Community Development, Environment & Health/Human Services.
Friends outside of work
Eat lunch together
Intracompany committees
We have Inclusion Networks which connect colleagues around gender, race/ethnicity, disability, LGBTQ+ identity, early career professionals, veteran status, and working families, to name a few!
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
A pillar of the FIS Inclusion & Diversity program, Inclusion Networks function to connect, educate and support the development of their members and promote the company’s overall goals and values.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Employees are eligible to contribute 1-40% of their annual salary on a pre-tax basis.
401(K) Matching
The company match is $.50 per $1.00 up to the first 6% of the employee contribution.
Employee Stock Purchase Plan
Employees can contribute 3-15% of their base salary & commissions to "purchase FIS stock." FIS matches 25% of contributions on a quarterly basis, one year after contributions are made.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Our generous PTO plan allows colleagues to enjoy time away from work and promotes a healthy life balance. PTO can also be used for illness days and unexpected emergencies.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks

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