Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Adult Education
Travel Percentage :
1 - 5%
Job Description
GENERAL DUTIES & RESPONSIBILITIES• Conducts training needs assessments to understand characteristics and skill levels of learners, the job setting and to identify processes and tasks performed by system users.• Determines appropriate instructional strategy based on results of needs assessment.• Designs, modifies or develops instructional materials for multiple training modalities including traditional instructor-led classes, web-based/virtual classes and job-aids.• Classes may consist of standard or customized course content, and may use a train-the-trainer or end user approach.• Conducts traditional classroom or web-based training sessions using effective presentation skills, verbal communication skills and classroom management skills at FIS facilities or client locations.• Assesses training outcomes by soliciting and reviewing feedback and evaluation of classes taught.• For systems/products trained, reviews system/software documentation from product development teams, such as release notes, system requirements, system design specifications, technical and functional system design, configuration control requirements, etc. to understand and stay current on system changes - enhances system knowledge through hands-on practice using test banks.• Develops and manages content and parameters of training banks including account and scenario setup, product definition across multiple applications and security.• Manages and completes all aspects of training projects including reviewing Statements of Work and other contractual client documents relevant to training services for assigned projects, communicating with clients, working with implementation and client relationship teams to understand client business needs (adapts training context and content accordingly), scheduling and travel planning, status and expense reporting, following-up and issue resolution and resetting parameters of training bank, including student and demonstration accounts and user IDs and passwords.• Stays current on relevant trends within the financial services industries, i.e., banking, wealth management, insurance, regulatory as pertains to FIS products and services and specific assignments.• Other related duties assigned as needed.
EDUCATION REQUIREMENTS
Bachelor's degree in finance or adult education or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES• Thorough, detailed knowledge of FIS systems and products trained as well as FIS procedures• Effective presentation and interpersonal skills• Understanding of and ability to demonstrate adult education principles and techniques• Classroom management skills• Understanding of banking and financial services industries and products including commercial and consumer banking, lending, insurance, wealth management, online banking, card services and bill payment services• Strong verbal and written communication skills; clear, tactful and constructive• Proficient with technology and office automation tools and applications• Customer service skills, understanding and focusing on client needs, establishing credibility and building positive, professional, relationships with clients• Team skills including ability to establish and maintain effective working relationships with all levels within organization, internally and externally• Strong time management, problem solving, project management, leadership and negotiaion skills• Attention to detail• Resourcefulness, flexibility, versatility, dependability
FIS JOB LEVEL DESCRIPTION
Entry level professional role. Basic skills with moderate level of proficiency. Works under close to moderate supervision with limited latitude for independent judgment while learning. Can train a limited number of standard multi-day courses (3 to 5) and all standard virtual courses related to a single FIS application. Completes learning plans for new courses successfully with some assistance from senior peers. Collaborates with senior peers and instructional designers on small, non-complex course development projects to learn through experience. Keeps informed of product development activities to stay informed on the need for revisions, corrections, or changes in course materials. Conducts local classes consisting of standard course content. May assist senior peers on non-complex projects to learn through experience. Typically requires one to five years of experience in banking or adult education.
Vaccination Requirements
Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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