Here at Syndigo, we're enabling our clients to deliver better #eCommerce experiences. We've mastered the right data, right now. From creation to sale, that's the value our partners get from us - a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales. Basically, we're the accurate data behind how people feel when they shop online with confidence!
We cannot do all of this without our amazing people! Our employees make the magic happen here at Syndigo and we're growing rapidly, looking to welcome a Product Owner to our Syndigo team!
The mission of a Syndigo Product Owner is to understand the needs of our users and how those needs fit into the overall vision for each product or feature. The Product Owner will be responsible for the end-to-end process related to his/her/their features, including: developing functional and non-functional business requirements, collaborate with engineering to build features according to business needs, train internal and external stakeholders on new product functionality, and function as the product/technical lead during sales cycles.
HOW WE'LL BE WINNING TOGETHER DAY-TO-DAY
- Solve current problems with future in mind - Partner with the business product managers to develop a vision, strategy and prioritized feature backlog for digital product(s)/platform. Ensure cohesion across all product lines on their platform. Evangelize long-term strategy to the development teams, the product and business teams and the broader organization.
- Own product areas and features - Draft project charters, requirements, Agile epics and stories, with prioritized features and specifications, while incorporating inputs from all stakeholders. Ensure release goals and commitments are understood by all affected teams.
- Tag team with Engineering to build great features - Work with Development, QA, Documentation and UX team members to build features that delight users. Help them take the right approach by participating in design, test case and documentation reviews. Use data from usage analytics, customer interviews and surveys to make data-based decisions.
- Focus on end-user experience - Be the conscience of the Platform, continuously looking at the services from an end-user's perspective, driving the complete experience, to best outcome possible for the end-user. Ensure the customer experience is represented as a top priority throughout all stages of development.
- Stay on top of the customer inputs - Regularly review the incoming feature requests and bugs, provide inputs where alternative solutions are possible, and enrich the product backlog based on those inputs. Build a high-level view of which product areas require more focus based on these incoming requests.
- Collaborate with the on-field teams - Participate as the SME for the product line by supporting the solutions engineers, presales engineers, partners and customers as needed, to increase feature adoption and overall customer satisfaction.
WE SHOULD TALK IF THIS SOUNDS LIKE YOU
- 2+ Years of Product Owner or Business Analyst experience in an Agile environment
- Have a passion for building and analyzing technology products, customer needs and market dynamics
- Developing/documenting product features, user stories, business requirements, and product specifications
- Data Management, Data Quality, Digital Asset Management in Product/Customer or Supplier Master domains would be an advantage