Product Owner
The Charter Technical Engineering Center (CTEC) facilities in Englewood, CO oversees the design and architecture of Charter's multi-billion dollar network infrastructure. We investigate, select, develop, and integrate technologies and solutions that meet the needs of the company for short, medium and long term initiatives. This includes the delivery of the technology plan and future architecture for Voice, Video, Data, Optical, Commercial, Cloud, CPE, Network and Access.
JOB SUMMARY
The Digital Product Owner works on enhancing client satisfaction by ensuring that requirements from our Digital Product Managers are translated into user stories and technical requirements that best equip our development and test teams for successful delivery of features in our Voice provisioning services.
This role maximizes the department's success by creating a lasting partnership with other teams and providing detailed communications with business and technical stakeholders. Responsible for supporting projects across the Charter and TWC footprints. Reports to the Director of Engineering for goals, guidance, and assistance.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently supports all efforts to simplify and enhance the client experience.
- Facilitate and support the communication between Product stakeholders and development/test teams, in order to strengthen shared understanding and make the development process more efficient.
- Develop a comprehensive understanding of what voice provisioning does and what value it presents to clients.
- Lead an agile development team and oversee the definition, design and development of digital product charters/visions to ensure the clients' needs are met: providing analysis, understanding and representing Product priorities, connecting team members to resolve conflict or clarify misunderstanding, and driving requirements and issues to resolution.
- Manage and prioritize the backlog by creating user stories for our API and Micro-Services development and test teams that:
- Reflect the desired functionality as identified in roadmaps by the Digital Product Managers
- Provide a complete set of acceptance criteria, including all use cases (primary, edge and error conditions).
- This criteria will synthesize user stories, accessibility requirements, data maps, design, operational requirements and prerequisite dependencies or requirements.
- Participate in Agile ceremonies (story refinement, grooming, planning).
- Identify ways to connect people with each other or track down information - this role serves to improve communication and understanding, not replace interactions.
- Establish and maintain relationships across the program to support successful delivery.
- Serve as subject matter expert on functional implementation details (particularly system interactions).
REQUIRED QUALIFICATIONS: Skills / Abilities and Knowledge
- Ability to read, write, speak and understand English
- General technical acumen -be able to communicate effectively and understand software development concepts
- Strong documentation skills and keen attention to detail
- Experience with Agile software development principles
- Ability to read and specify various data output formats, including JSON, XML
- Familiarity with software / architectural documentation practices - e.g. sequence diagrams and when to use them, process diagramming. That said, it's important that you are open to many different ways of communicating and are willing to adapt to what works for the audience
- Understanding of data source systems and how data interacts with software/web user interfaces
- Track record of effectively managing multiple projects while making decisions and resolving issues and working under pressure
- Expert in analyzing and interpreting data and synthesizing recommendations
- Strong analytical skills
- Business acumen and sense of urgency to achieve business results
- Effective written and communication skills with all levels of an organization
Education
BA/BS technical degree related to the telecommunications field or operational/process optimization
Related Work Experience / Number of Years
Product development, ownership or management / 6+
PREFERRED QUALIFICATIONS: Skills / Abilities and Knowledge
Familiarity with REST and SOAP API fundamentals and their role in architecture
Postman or similar API tools
CI/CD Pipelines
WORKING CONDITIONS
Office environment MPD339 300891 300891BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a minimum of $85,900.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.