Product Owner

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At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.
We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.
HONESTY • RELIABILITY • COLLABORATION • CURIOSITY • PASSION
Position Summary
Are you passionate about building solutions that produce measurable business value? Do you enjoy collecting and prioritizing input from key business stakeholders, driving product vision and managing the implementation process leading to successful outcomes? Do you know how to say 'not now'? Do you believe in delivering actual products rather than just project artifacts?
If so, continue reading this as we are looking for a Product Owner to join our Global Platform Engineering team. We are responsible for the strategic development and lifecycle maintenance of Ensono Envision, our Hybrid IT Service Management platform. Ensono Envision underpins the industry-leading service we deliver to our clients every day, 24 hours a day.
You will focus on delivering capability in our ServiceNow platform to improve our associates' efficiency and work experience. Reporting to the Senior Manager of Platform Engineer, you will be an integral part of a scrum team collaborating with systems engineers, developers, business analysts, and administrators.
You will be capable of working with technical and non-technical users distributed across India, the US, and Europe to understand the challenges facing the business and to translate the requests and requirements into an implementable solution within an agile framework. You will also need to work with other platform teams to identify functionality that can be migrated from legacy systems as we continue our program of tool consolidation.
Position reports to Sr Manager Information Technology, Info Sys
Key Areas of Focus for this Role

  • Manage the product roadmap and own the backlog for the ServiceNow ITOM platform
  • Analyze requirements received from cross-organizational units, translate into technical specifications, and implement functionalities pertaining to CMDB, Discovery, Event Management, Flow Designer, Service Mapping and Health Log Analytics.
  • Review and accept work completed by the development team
  • Perform on going product review, analysis, and enhancement decisions (backlog grooming)
  • Possess full knowledge and understanding of the ITOM technical and process implementation
  • Ensure solutions meet current customer need
  • Daily representation of the end user in the scrum team to clarify questions on backlog items
  • Track metrics for measurement of business outcomes gained from implemented solutions
  • Working with other platform development groups and support teams to ensure a smooth transition of new capability into production.

What the Ideal Candidate Brings to this Role
Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.
Required Qualifications

  • You will have demonstrable experience working in a Product Owner role in a highly technical environment or across a range of products
  • 5+ years working with agile development teams
  • In-depth knowledge of automated testing methods
  • Understanding of configuration and event management solutions
  • You will be able to demonstrate an in-depth understanding of the Product Owner role as it applies to system integration and software development
  • You will also have a strong understanding of all the agile ceremonies and be able to facilitate these as necessary
  • Hands-on working knowledge of many of the products included in ServiceNow's Platform (CMDB, Asset, Flow Designer) and their ITOM suite (Discovery, Service Mapping, Event Management, Health Analytics)
  • Skills
  • Strong English written and verbal communication skills

Other Qualifications

  • Prior experience working in a Managed Service Provider environment is a plus
  • Ability to learn technical concepts quickly
  • Ability to set priorities
  • Ability to facilitate collaborative decision-making
  • Demonstrated ability to understand the big picture solution and then craft requirements into actionable use cases, epics, user stories
  • Ability to be effective in a growing and dynamic organization
  • Takes initiative and assumes responsibility

Why Ensono?
Ensono is a place we unleash Associates to Do Great Things - for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.

  • We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.
  • Unlimited Paid Day Off (PDO) Plan
  • Two robust health plan options through Blue Cross Blue Shield
  • 401(k) with a generous company match
  • Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
  • Depending on location, ability to take advantage of fitness centers
  • Wellness program
  • Flexible work schedule

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.
Pay transparency nondiscrimination statement/posting OFCCP's pay transparency policy can be found on OFCCP's website.
If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected].
JR008269

More Information on Ensono
Ensono operates in the Cloud industry. The company is located in Downers Grove, IL. Ensono was founded in 2015. It has 3000 total employees. It offers perks and benefits such as Volunteer in local community, Open door policy, OKR operational model, Team based strategic planning, Open office floor plan and Flexible work schedule. To see all 22 open jobs at Ensono, click here.
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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
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Salt Lake City, UT
San Antonio, TX
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Santa Cruz, CA
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Washington DC
Wichita, KS
Wilmington, NC

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