Liberty Mutual Insurance
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Remote

Product Owner II, STP (Remote) - Global Network Communications

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We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.
Job Introduction:
The Global Network Communications (GNC) team is actively seeking to hire Product Owner II who will focus on operational Partner delivery of Avaya Managed Services as well as new and maturing technologies in the GNC space.
This associate will define and prioritize the product backlog, set quality standards for delivery, and represent the Partner to the Agile teams. This role operates at the intersection of Business, Customer Driven Design and Technology to deliver products that achieve business objectives and improve customer satisfaction as demonstrated by relevant services and KPI`s. Responsible for articulating and translating the overall business vision into strategy and tactics for a specific product(s). Accountable for outcomes and key KPI`s tied directly to business objectives.
About the job:
  • Responsible for articulating and translating the overall vision into strategy and tactics for a particular product. Communicate the product strategy effectively to key stakeholders and team members.
  • Responsible and accountable for assigned product level key performance indicators (KPI`s) and manages product(s) with a medium-high degree of strategy, KPI, scope, and complexity.
  • Bridges communication between the Partner and technical teams to define minimum viable product (MVP). Owns product backlog (grooming, prioritization and refinement).
  • Works day to day with the scrum teams clarifying business requirements, removing roadblocks, constantly communicating and gaining alignment around product strategy.
  • Ensures delivery of scope, partners with delivery teams to ensure user stories are clear, removes barriers for team members and resolves open issues/questions quickly and efficiently. Acts as the `voice of the customer. `
  • Analyzes feasibility, cost ramifications, economies, or other aspects of planned or potential programs.
  • Sets the quality standard for delivery. Develops test plans (user story acceptance criteria), accepts each story and potentially features and participates in team demos and retrospectives to validate quality, provide feedback to team and improve team processes. Partners across functions as needed to coordinate delivery plans, testing, training and support.
  • Leads Incident and Problem resolution as needed to ensure that internal and external customers receive prompt, efficient service.
  • Communicates the product strategy effectively to key stakeholders and team members. Incorporates stakeholder input into product roadmap while effectively negotiating tradeoffs of conflicting priorities based on value to the business and customer.

  • Bachelors` degree in relevant field (business, computer science, etc.). Master's degree preferred.
  • Minimum of 7 years` experience in business, engineering, technology and/or consulting.
  • Knowledge of Agile development methodologies and IT project management.
  • Able to depict complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change.
  • Able to make difficult and quick decisions daily.
  • Able to influence a diverse group of stakeholders with strong leadership skills.
  • Strong problem solver with ability to lead the team to push the solution and progress.
  • Strong experimental mindset to drive innovation amidst uncertainty.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
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What are Liberty Mutual Insurance Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of Liberty Mutual Insurance

How does your team reward individual success?

At Liberty, there are many perks and tools to recognize & reward your peers. Whether it’s an e-card or a simple shoutout during a meeting, my team always celebrates individuals who went above and beyond or reached a milestone in their career. It makes everyone appreciate each other and encourages us to reach higher performance.

Sandra

Product Owner I

What projects are you most excited about?

There are a variety of projects I’m excited about, but what excites me the most is the technology I’m using on a day-to-day basis. The cloud is the future, and I almost exclusively get to build applications that use the public cloud. I’ve also had the opportunity to work with bleeding edge technologies like AWS’ Cloud Development Kit (CDK)!

Chase

Software Engineer

How has your career grown since starting at the company?

At Liberty, I’ve learned so much that has contributed to my overall growth. Not only have I learned new programming languages, better coding practices and how to construct high-end quality products, I’ve had access to trainings and mentorship that has allowed me to improve my skills and feel supported as I continue to grow in my career.

Herman

Associate Software Engineer

How do your team's ideas influence the company's direction?

Through diversity of thought, engineering excellence & collaboration, our team’s innovation has yielded game-changing products. For example, we reduced the time needed for an engineer to introduce a new business solution by 95%. This influenced our investment in tech and made a positive impact on Liberty’s engineering community & business partners.

Ethan

Manager, Engineering

How do you collaborate with other teams in the company?

In my role, I’m required to work with multiple teams in Europe and South America. Liberty makes it easy to collaborate with these teams through the technology. We’re also encouraged to celebrate and leverage our differences and perspectives to help achieve our collective goals.

Christian

Director, Information Security

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