We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance.
Job Introduction:
The Global Network Communications (GNC) team is actively seeking to hire Product Owner II who will focus on operational Partner delivery of Avaya Managed Services as well as new and maturing technologies in the GNC space.
This associate will define and prioritize the product backlog, set quality standards for delivery, and represent the Partner to the Agile teams. This role operates at the intersection of Business, Customer Driven Design and Technology to deliver products that achieve business objectives and improve customer satisfaction as demonstrated by relevant services and KPI`s. Responsible for articulating and translating the overall business vision into strategy and tactics for a specific product(s). Accountable for outcomes and key KPI`s tied directly to business objectives.
About the job:

• Responsible for articulating and translating the overall vision into strategy and tactics for a particular product. Communicate the product strategy effectively to key stakeholders and team members.
• Responsible and accountable for assigned product level key performance indicators (KPI`s) and manages product(s) with a medium-high degree of strategy, KPI, scope, and complexity.
• Bridges communication between the Partner and technical teams to define minimum viable product (MVP). Owns product backlog (grooming, prioritization and refinement).
• Works day to day with the scrum teams clarifying business requirements, removing roadblocks, constantly communicating and gaining alignment around product strategy.
• Ensures delivery of scope, partners with delivery teams to ensure user stories are clear, removes barriers for team members and resolves open issues/questions quickly and efficiently. Acts as the `voice of the customer. `
• Analyzes feasibility, cost ramifications, economies, or other aspects of planned or potential programs.
• Sets the quality standard for delivery. Develops test plans (user story acceptance criteria), accepts each story and potentially features and participates in team demos and retrospectives to validate quality, provide feedback to team and improve team processes. Partners across functions as needed to coordinate delivery plans, testing, training and support.
• Leads Incident and Problem resolution as needed to ensure that internal and external customers receive prompt, efficient service.
• Communicates the product strategy effectively to key stakeholders and team members. Incorporates stakeholder input into product roadmap while effectively negotiating tradeoffs of conflicting priorities based on value to the business and customer.

• Bachelors` degree in relevant field (business, computer science, etc.). Master's degree preferred.
• Minimum of 7 years` experience in business, engineering, technology and/or consulting.
• Knowledge of Agile development methodologies and IT project management.
• Able to depict complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change.
• Able to make difficult and quick decisions daily.
• Able to influence a diverse group of stakeholders with strong leadership skills.
• Strong problem solver with ability to lead the team to push the solution and progress.
• Strong experimental mindset to drive innovation amidst uncertainty.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates-as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.